Customer Service Marketing Coordinator
Resume:
*L
An accomplished professional with a keen eye for detail and a passion for delivering exceptional customer experiences. Leveraging extensive expertise in tailoring and customer service, I am dedicated to crafting finely tailored garments and fostering positive interactions with clients. Adept at utilizing strong communication skills to understand customer needs and exceed their expectations.
SEWWANDIKA HETTIARACHCHI
2011/07/04 - 20201/31
Senior Executive - Technical Center
Softlogic Information Technologies (Pvt) Ltd
Coordinate and handle all documentations directly with Dell/ Lenovo/ Acer with regard to return merchandise authorization.
Provide information to customers about products and services, take/ cancel orders, or obtain details of complaints.
Keep records of customers interactions and transactions, regarding details inquires, complaints, as well as actions taken.
Carrying out administrative duties with accuracy and speed, while supporting the company’s employees and helping to manage the administrative budget.
Overseeing the duties and given tasks are been completed on time and making adjustments as necessary to ensure that they are delivered to specifications and high standards.
Perform basic bookkeeping activities and update the accounting system.
2010/11/01 - 2011/06/30
Marketing Coordinator
Super Neat Technology (Pvt) Ltd
Implements marketing and advertising campaigns by assembling and analyzing sales forecasts; preparing marketing and advertising strategies, plans, and objectives; planning and organizing promotional presentations; updating calendars.
Tracks product line sales and costs by analyzing and entering sales, expense, and new business data.
Prepares marketing reports by collecting, analyzing, and summarizing sales data.
Keeps promotional materials ready by coordinating requirements with graphics department; inventorying stock; placing orders; verifying receipt.
Supports sales staff by providing sales data, market trends, forecasts, account analyses, new product information; relaying customer services requests.
Researches competitive products by identifying and evaluating product characteristics, market share, pricing, and advertising; maintaining research databases.
Plans meetings and trade shows by identifying, assembling, and coordinating requirements; establishing contacts; developing schedules and assignments; coordinating mailing lists.
Monitors budgets by comparing and analyzing actual results with plans and forecasts.
Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
CONTACT
G. C. E. Advanced Level Examination 2009
St. Joseph’s Balika Maha Vidyalaya, Kegalle, Sri Lanka.
G. C. E. Ordinary Level Examination 2006
Palapoluwa Kanishta Vidyalaya, Yattogoda, Kegalle, Sri Lanka.
EDUCATION
Certificate Course in Caregiver
Sri Lanka Bureau of Foreign Employment
Diploma in English
British Way English Academy, Sri Lanka.
PROFESSIONAL QUALIFICATIONS
Self-Employed Tailor 5 years
Successfully operated a self-owned tailoring business, providing custom tailoring services, alterations, and repairs to a diverse clientele.
Created and executed unique designs, patterns, and alterations based on customer preferences, ensuring accurate fit and impeccable quality.
Maintained detailed records of client measurements, orders, and preferences to ensure consistent and personalized service.
Cashier Cargills Ceylon PLC, Sri Lanka. 3 years
Processed customer transactions accurately and efficiently, handling cash and electronic payments while maintaining the integrity of financial records.
Provided exceptional customer service, addressing inquiries, resolving issues, and assisting shoppers with their purchases.
Collaborated with team members to ensure smooth daily operations, including restocking shelves, organizing displays, and maintaining a clean and orderly store environment.
Participated in cashier training programs, contributing to the development of new employees and fostering a positive work environment.
WORK EXPERIENCE
School Lane, Palapoluwa, Yattogoda, Kegalle, Sri Lanka.
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SKILLS
Excellent Communication Skills
Organization Skills
Team work
Time Management
Problem-solving
Tailoring
Customer Service
Cash Handling
Attention to detail
LANGUAGE PROFICIENCY
Sinhala
English
Date of Birth : 02.08.1990
NIC No : 907150780V
Gender : Female
Civil Status : Married
Nationality : Sri Lankan
Passport No : N10058833
PERSONAL INFO
Contact this candidate