Administrative Assistant Executive

Himanshi Agarwal

*****************@*****.*** • 825-***-**** •

Calgary, AB

Motivated administrative and customer service professional. Flexible and versatile with a consistent history of delivering in deadline-driven environments. Demonstrated temperament capable of appropriately handling sensitive information while delivering the utmost client satisfaction. Effective communication skills with the ability to interact and successfully engage associates at varying levels. Highly organized and administrative professional with more than 5 years of experience in managing products and initiatives.

Administrative Assistant/Executive Assistant

o Proven track records of increasing productivity by 10% and reducing administrative errors by 20%. o Skilled in providing high level administrative support to executives and contributing to company’s overall performance.

Software Skills:

o General: MS Office, MS excel, power point, Google, Inventory Management Systems. o Other: Video Conferencing, Adobe Acrobat Pro.

o Social Media: LinkedIn, Instagram, Face book, YouTube

Experienced with multitasking, using organizational & prioritization skills to meet multiple concurrent deadlines.

Skilled in leading teams by coordinating activities & delegating tasks to maximize efficiency.

Excellent written, verbal, and digital communication skills honed through in-person and digital interactions (meetings, conducting interviews, presentations, weekly reports)

Develop sales strategy to improve business for the company.

Mentoring the team to perform to the best of their potential.

Able to easily adapt to changing task/project needs to ensure group success.

Skilled in building relationships with internal and external stakeholders.

Experienced in conflict resolution and critical thinking.

Proficient with technology, and quick to learn new tech, processes, and systems.

Fluent in English, Hindi, and Punjabi.

Work Experience

Link Immigration Calgary, AB

Office Admin/Administrative Assistant April 26,2024- till now

Responsible for attending clients and help them with documentation.

Handle and deal with Spousal PR, Parents PR, Federal, H&C, Citizenship and Temporary files.

Attend calls and follow up with clients to help them meet deadlines in many cases.

Help the clients in arranging and making them understand on various documents needed for specific files.

Update the work in progress list of documents from time to time.

Organize files according to different criteria.

Maintain Stationary and helps keep budget of the office.

Gives timely reporting on clients to Boss

Handover completed files to boss for final check and submission. Ashley Homestore Calgary, AB

Sales Associate Oct 16, 2023 – April 02,2024

Responsible for attending customers and make them feel coming to the right place.

Understand the customer needs to provide them with best service.

Demonstrating the product and tell its pros and cons as per the customer needs to decide for the best.

Entering and maintaining the sales order digitally through STORIS and NEXTGEN.

Handling customer queries through phone calls and resolving any issues.

Help and assisting customer in ordering and delivering the product.

Coordination with Delivery and sales team to handle customers of the store. Visual College of Art and Design Calgary, AB

Assistant Director of Admissions Sep 06, 2022-Oct 13, 2023

Visual College of Art and Design (VCAD) is licensed under the Private Career Colleges Branch of Alberta Advanced Education anddesignated by the Private Training Institutions Branch (PTIB).

Counseled students on the programs offered by the college, Helped in promoting programs to potential students and ensurethe application is complete and in full compliance with all regulatory requirements.

Helped the college to meet and exceed the school’s enrolmenttargets each month, achieved quarterly and annual targets.

Closely monitored each enrolled student by employing motivational strategies to ensure that the student meet alldeadlines in the process and start the program on time.

Interviewed potential students to explore their background and interest, identified potential students individual career goals.

Tracking and reporting on weekly activities like leads, appointments, interviews, enrolment, maintaining records tocontribute to the administrative functions of the campus like paper work, initial information on payment options.

Planning and participating in campus events such as Open houses,information sessions. SIEC Education Pvt. Ltd.- Mumbai, India

Manager/Administrative Assistant/Research manager/Office Admin Oct 2013-May 2022

SIEC is one of the oldest education industry in India, ranked among top 5 companies in the country and is 25 years older in this industry.

Handled different roles in 9 years of the company starting from office admin, to Administrative Assistant

(5 years), Receptionist to Research and Training Manager and finally as Manager.

Counseled students and parents in all branches of SIEC in India and in Nepal.

Researched on different countries, made trainingmaterials, trained all career advisors in the branches, and conducted exams for them.

Coordinated or in-house and events outside,coordinated with representative of different institutes and invited them or promotions.

Helped marketing executives in building relationshipswith schools and colleges.

Handled Chandigarh branch independently as relationship managerand taken care of separate wing of test preparation centre.

First person in the company who conducted successful educationfairs and increased the revenue of the company.

Managed client retentions by conducting team--buildingexercise.

Travelled overseas and get to know real exposure which helpedin counseling and converting students in real time to meet thedesired targets

KEY ACCOMPLISHMENTS-

i) Consistently achieving above targets since joining Ii) Being promoted to manage mentoring within few months. Iii) Well appraised for balancing individual targets and being anexcellent mentor Iv) Established partnership with 800 institutes for business till date V) Retained approx 55% of clients in 2013-15, who wanted to quit dueto service standards Implemented workable and cost-effective projects

Vi) Branch was able to get 7-star rating in my presence Vii) Qualified in several contests specially organized by Zonal heads and senior authorities Viii) Achieved branch targets across India in Education Company as we got 100 visas per intake. Planned portfolio solutions after carefully analyzing clients'financial health and future requirements. ICICI BANK India

Assistant Manager Nov 2010-June 2013

ICICI Bank is one of the leading banks in India, is ranked among top 5 banks in the country.

Manage S2S and account management activities.

Conducted Training sessions for fresher's to learn

Work closely with Customer Service and Managing team to developstrategies for client satisfaction; expanding business.

Manage client retentions by presenting customized solutions thatcater to their business needs.

Mentoring new team members about Sales strategy.

Handle Pipeline Management and quality checks on per month sales

Handled cash, clearing and service requests.

First person in branch to handle CMS, assets and jewel loans. EDUCATION

Manipal University, Bangalore (India) – Post Graduate diploma in Banking-2010

ICFAI University, Dehradun (India)- B.Tech in Biotechnology-2009

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