Customer Service Representative

Sherrie Cruz

Salt Lake City, UT

*.*.*.****@*****.***

(385) 436 - 3701

Passionate and detail-oriented customer service professional with 20+ years’ experience. I pride myself in supplying a pleasant consumer experience through patient but quick and efficient resolution. Excited to apply my skill set to provide a pleasant and efficient customer experience and ultimately increase customer retention. Have dealt with at least 70 calls or under a day. Also dealt with being monitored and quality checked for adherence. Work Experience

Customer Service Representative

Molina Healthcare

Salt Lake City, UT

October 2023-April 2024

Answer 40-50 calls per day from medical offices. Working with the provider side. Dr’s, nurses, and insurance’s They would ask questions in regard to patients. Eligibility. Explanation of Benefits. Other general questions. Adhered to HIPPA I worked with the state of CA Medicare and Medicaid

Customer Service Representative

StubHub

Salt Lake City, UT

November 2022-2023

Answer up to 80 calls a day StubHub which is the EBay style for tickets. We do concerts, sporting events, events, and theater. If there is a problem with the ticket they come to us to fix the problem. Escalated calls. Customer Service Representative

Golden Customer Care

Salt Lake City, UT

April 2021-August 2021

Answer 40-50 calls per day regarding health supplements and skin care for 5 companies Ordering, refunds, and product information.

Customer Service Representative

Apria Healthcare - Salt Lake City, UT

April 2018- October 2020

Take calls and assist with taking orders for hospital discharges, scheduling order time windows. Troubleshooting machines. Following Dr orders and entering information Dealing with DME equipment. Customer Service Representative

Overstock.com

October 2016- October 2017

Taking inbound calls regarding orders, problem-resolution, troubleshooting, and promoting sales through website and calls. De escalation and escalation calls and shipping

Education

Associates of Applied Science in Graphic Design

Provo College - Provo, UT October 2006

Skills

Exceptional customer service for over 20 years, going above and beyond for customers to increase retention Adaptable to constant change in a variety of business settings Active listening to provide the best solution in troubleshooting

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