Correctional Officer Team Members
Resume:
JAMILAH
FRANKLIN
*******@*****.***
Joliet, IL 60431
CONTACT
SKILLS
• Training and mentoring
• Conflict resolution techniques
• Safety awareness
• Schedule oversight
• Attendance oversight
• Safety reviews
• Shift reporting
• Safety processes and procedures
• Multitasking
• Adaptability
• Problem-solving abilities
• Reliability
• Professionalism
Seasoned leader from the Illinois Department of Corrections, adept in conflict resolution and safety awareness. Excelled in roles up to Shift Supervisor, enhancing team efficiency and reducing recidivism rates. Known for adaptability and professionalism, I bring a proven track record of mentoring staff and implementing effective safety processes. PROFESSIONAL SUMMARY
Shift Supervisor
Illinois Department Of Corrections, Sheridan, Illinois Correctional Officer Lieutenant
Illinois Department of Corrections, Crest Hill, Illinois EXPERIENCE
December 2023 - October 2024
Demonstrated ability to manage a team of employees and ensure successful shift operations.
•
• Managed store closing and opening procedures to ensure safety and security. Held team members accountable during shift by effectively coaching to improve
• performance.
Created successful shift plans, adjusting team member line-up to achieve shift efficiency.
•
• Prepared end-of-shift reports for management review and approval. Maintained clean and secure operating environment, driving safety and well-
• being of employees on shift.
Provided direction to team members regarding operational and procedural issues.
•
• Monitored employee morale and took appropriate action when needed. Cultivated and maintained work culture through team building and positive
• interactions.
Recorded and reported daily shift attendance and shift attendance exceptions to managers.
•
• Prepared complete and accurate log turnover to relieving shift supervisor. Provided regular feedback to employees on performance and areas for
• improvement.
Managed scheduling, payroll, inventory control, customer service, and other operational tasks.
•
April 2019 - November 2023
Established positive relationships with Individuals in Custody through mentoring activities aimed at promoting personal growth and development.
•
Interpreted state laws pertaining to corrections facilities; kept abreast of
• changes in regulations affecting the industry.
Correctional Officer Sergeant
Illinois Department Of Corrections, Crest Hill, Illinois Correctional Officer
Illinois Department Of Corrections, Crest Hill, Illinois Implemented strategies to reduce recidivism rates among Individuals in Custody upon release from custody.
•
Monitored video surveillance systems in real-time to detect any suspicious
• activity or potential threats inside the facility. Facilitated communications between Individuals in Custody and staff members during crisis situations while de-escalating tensions in a professional manner.
•
Maintained thorough records of all disciplinary hearings involving ; ensure Individuals in Custody proper due process was followed throughout proceedings.
•
Created detailed reports documenting incidents involving Individuals in Custody
• or staff; presented findings to senior management for review. Trained new correctional officers on departmental policies and procedures regarding use of force, contraband control and Individuals in Custody transport protocols.
•
Ensured safety of Individuals in Custody, officers, visitors, and general public by maintaining order within the facility.
•
Conducted investigations into alleged violations of policy or procedure;
• identified root cause of issues and implemented corrective measures. Provided leadership and direction to staff in a correctional setting, overseeing daily operations and ensuring compliance with policies and procedures.
•
September 2017 - April 2019
Coached other officers on proper use of force techniques when handling difficult Individuals in Custody.
•
Monitored daily activities of Individuals in Custody to ensure compliance with
• established guidelines.
Enforced rules, regulations, and policies governing Individuals in Custody behavior in accordance with applicable laws.
•
Intervened during emergency situations as necessary to protect staff, visitors, and Individuals in Custody from harm.
•
Provided guidance and direction to subordinate officers in order to maintain a
• safe and secure environment.
Conducted regular inspections of the facility to identify potential security risks and implement corrective action plans.
•
Searched Individuals in Custody for illegal substances or objects to prevent smuggling.
•
Reviewed Individuals in Custody behavior to determine negative or positive
• reinforcement actions.
February 2011 - February 2017
Demonstrated ability to handle difficult Individuals in Custody in a professional and effective manner.
•
Maintained order within the facility by conducting searches, shakedowns, head counts and pat downs as necessary.
•
Developed excellent communication skills to de-escalate potentially volatile situations.
•
Monitored Individuals in Custody behavior to prevent crime, escape attempts,
• and other dangerous activities.
Responded quickly to disturbances utilizing appropriate force when necessary in accordance with departmental guidelines.
•
Utilized sound judgment and decision making skills when dealing with Individuals in Custody, staff and visitors.
•
Administered daily counts of Individuals in Custody and documented for
• recordkeeping.
Enforced institutional rules through verbal warnings, written reports or physical intervention as needed.
•
Performed observation duties in housing units to ensure compliance with rules and regulations.
•
Associate in General Studies in Nephrology
Malcolm X, Chicago
EDUCATION
December 2012
CERTIFICATIONS
• Renal Dialysis Technology
References available upon request
REFERENCES
Contact this candidate