Data Entry /Food Server/ server lead
Resume:
VEANEY
VALDEZ
********@*****.***
Pomona, CA 91766
Bold Profile
Dedicated and detail-oriented food server with 20 + years of experience in delivering exceptional customer service in fast-paced dining environments. Adept at managing multiple tasks efficiently while maintaining high standards of cleanliness and hospitality. Skilled in upselling menu items, ensuring accurate orders, and fostering a positive dining experience. Strong communication abilities, and a proven track record of working collaboratively with kitchen staff and management to ensure customer satisfaction. Committed to adhering to health and safety regulations and providing an enjoyable and efficient dining experience.
PROFESSIONAL SUMMARY
Sizzler Restaurant - Restaurant Food Server
West Covina, CA • 08/2022 - Current
IHOP - Food Server
San Dimas, CA • 10/2007 - 08/2022
WORK HISTORY
Enhanced customer satisfaction by providing efficient and friendly food service.
•
Efficiently balanced multiple tasks, prioritizing responsibilities for optimal performance during busy shifts.
•
Maintained clean and organized dining area, contributing to a pleasant atmosphere for guests.
•
Managed cash register accurately, ensuring proper handling of transactions and tips.
•
Restocked supplies during downtime to continue meeting customer demand for products and services.
•
Contributed positively to team morale through effective communication and cooperation with coworkers.
•
Supported management by completing daily side work tasks such as restocking supplies and cleaning duties.
•
Addressed customer complaints quickly and professionally to avoid negative reviews and loss of business.
•
Elevated customer satisfaction through followup and enthusiastic customer service.
•
Enhanced dining experience by providing prompt, courteous service to customers.
•
Assisted in menu development, offering suggestions based on customer feedback and preferences.
•
Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
•
• Processed orders and sent to kitchen employees for preparation. Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
•
Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to
•
Reliability and punctuality
Patience and composure
Customer Complaint Resolution
POS System Operation
Payment Collection
Data entry proficiency
Up-selling techniques
Problem-Solving
Honest and Dependable
Reliable and Responsible
Adaptable and Flexible
Cleaning and sanitizing
Team Collaboration
Quick learner
SKILLS
San Antonio College
Walnut, CA • 12/2023
Certificate: Bookkeeping
San Antonio College
Walnut, CA • 02/2023
Certificate: Accounting
Arbor Charter School
Santa Ana, CA • 06/2004
High School Diploma: High School
EDUCATION
ServSafe Certified
RBS certification
CERTIFICATIONS
IHOP - Server Trainer
San Dimas, CA • 10/2007 - 08/2022
correct any problems.
Trained new servers in customer service best practices, elevating overall team's performance.
•
Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
•
Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
•
Monitored new server performance and offered continuous support throughout training period.
•
Ensured accurate order taking and input into POS systems, reducing errors in food preparation and billing processes.
•
Coached servers on proper food handling techniques to maintain compliance with health department regulations and uphold food safety standards.
•
Implemented upselling techniques, boosting overall revenue for the restaurant.
•
Spanish
Native or Bilingual
LANGUAGES
Contact this candidate