Call Center Service Representative
Resume:
Tammy McCoy
*****.*.*****.****@*****.***
Professional Summary
Empathic, reliable, problem solver with active listening skills who is dedicated to give an exceptional customer experience, while being skilled at resolving client issues promptly.
Skills
●Medical terminology
●Call center experience
●Professional telephone demeanor Multitasking
●Tactful and diplomatic
●Data entry
●Standard operating procedure
●Collaborative problem solving
●Customer data
●Medical records
●Verbal and written communication Customer interactions
Experience
Customer Service Representative
Staples Office Supply
09/1999 - 12/01
Utilized upselling techniques to promote higher-end products and increase sales
Implemented cross-selling strategies to offer complementary items to customers
Actively listened to customer concerns and effectively addressed issues
Provided prompt and accurate answers to customer inquiries
Processed refunds in accordance with company policies
Clearly communicated delivery information to customers
Facilitated store pick-up arrangements for missing items when feasible
Obtained approval to offer discounts on damaged products
Coordinated returns for products rejected by customers
During my lapse in employment was due to a back injury and raising my now grown children. During this time I have learned patience (one of my children are legally blind) and listening
I also was Lead of FAMILY SUPPORT GROUP at the 481ST TRANSPORTATION DETACHMENT out of their father’s Army Reserve Unit, in Bartlesville, Oklahoma During this time I arranged the following.
I was made point of contact for the 481area command, by the Commander of 481st
•Set up a car wash/bake sale for soldier who lost child.
•Raised three thousand dollars to help pay for burial.
•Set up family activities for example,
•FSG sent out 3 boxes of handmade valentines for military members who were deployed.
•Arranged annual Christmas dinner for soldiers and families.
•Another time arranged a donation of 3 dozen doughnuts from a local business.
•Arranged for local dairy to donate milk, chocolate milk & orange juice for unite breakfast.
•Set up telephone tree for family members in case of deployed to keep in touch and for wellness checks. Phone tree was used to contact members on up coming unit events
Customer Service Representative
First Data : Tulsa OK
02/1998 - 09/1999
Operated in an inbound call center, maintain professional phone etiquette, active listening skills empathetic understanding
Effective problem solving
Provided information on the account
Balances, due dates
Changed due dates at account owner request
Provided information for documents needed for the following
Death of account owner
Account owner getting divorced
Account owner being deployed by US military
CNA/CMA
Cleveland Manor Nursing Home : Cleveland OK
02/1994 - 01/1998
●Clinical Procedures
●Medical Terminology
●Aseptic Practical knowledge
●Front office procedure
Provided hands-on patient care by assisting with daily living activities such as bathing, dressing, grooming, eating, and using the restroom
.Assisted patients with mobility by transferring them between beds and wheelchairs.
Maintained accurate patient records by documenting treatments, dates, and patient reactions.
Facilitated communication between patients and nurses by conveying patient questions and concerns.
Ensured adherence to safety protocols and procedures to maintain a safe environment for patients.
Monitored and documented food, water, and medication intake for patients.
Observed and reported any changes in patient behavior.
Scheduled appointments, coordinated with patients and doctors, and arranged hospital admissions.
Maintained medical records by entering patient data into the computer system.
Prepared patients for visits, collected medical histories, and took vital signs.
Administered non-injectable medications as needed.
Education
Platt College Tulsa OK
05/1995 to 05/1996
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