Senior Analyst Technical Lead

Shilpi Jain +1-403-***-**** *.*******@*****.***

Objective

Results-driven Technical Lead/Senior Analyst with over 16+ years of experience, seeking a challenging assignment with a reputable organization to contribute towards business growth. Skills

• Monitoring and Analytics: SIEM, Splunk, SCOM, AppDynamics, Foglight, PagerDuty

• Service Management: ServiceNow

• Programming Languages: SQL, PLSQL, Python

• Operating Systems: Windows, UNIX

• Communication Skills: Strong oral and written communication

• Leadership and Team Management

• Process Improvement and Change Management

• Requirement Gathering and Analysis

• Cloud Computing, CyberArk, Secret server, Microsoft Entra ID, Microsoft 365.

• Agile Methodology: Scrum and Kanban

• Problem Management

Professional Summary

• Over 16 years of experience as an IT Systems and Applications Analyst.

• Over 10 years of experience in implementing and managing SIEM, Splunk monitoring

(Core ES ITSI), and reporting infrastructure, ensuring consistent performance and stability.

• Successfully led migration projects from on-premises to Splunk Cloud environment, improving scalability and flexibility.

• Proven track record of promptly resolving reported issues using Agile Methodology and participating in Scrum meetings.

• Expertise in integrating monitoring tools with ServiceNow for streamlined operations and enhanced incident management.

• Strong troubleshooting skills as a third-tier escalation point, providing root cause analysis for incidents and problems.

• Proficient in optimizing on-premises performance infrastructure, reducing mean time to resolution for monitoring-related incidents.

• Skilled in creating comprehensive upgrade project plans and executing them efficiently.

• Familiarity with AWS and Lean Methodologies, leveraging cloud computing advantages for improved efficiency and cost savings.

• Strong understanding of cybersecurity principles, penetration testing, and forensics.

• Demonstrated ability to drive continuous improvement through Agile principles, applying Scrum and Kanban methodologies.

Education

Bachelors in computer science engineering, (2004), College of Engineering, Roorkee, India Training

• Splunk Enterprise Security (2023)

• Splunk 8.2 Cloud administration (2023)

• Cyber Security (2024)

• Implementing Splunk IT service intelligence (2023)

• CyberArk Certification with IAM & PAM.

Certifications

• Oracle 9i Database Certified Associate (2011)

• AWS Cloud practitioner certified (2022)

• Pager Duty API certification (2022)

• PagerDuty Certified Foundational Practitioner (2022)

• PagerDuty Certified incident responder (2022)

• Microsoft certified Identity and access management Associate(2024) Experience

Monitoring Engineer, Vancity Savings Credit Union (Sep 2023- March 2024)

• Implemented Identity Governance and Administration (IGA) framework and Role Mapping within the Splunk environment to enhance security measures and streamline access management processes.

• Developed advanced queries in Splunk (SPL) to support critical business initiatives such as Online Account Opening projects and Visa card information management, enabling informed analytics and facilitating strategic decision-making within the banking sector.

• Utilized Splunk IT Service Intelligence (ITSI), an AIOps analytics solution, to enhance enterprise-level visibility into critical IT and business services, as well as their infrastructure health.

• Integrated ITSI with an incident management system to automate ticket creation and resolution processes.

• Designed and implemented ITSI service monitoring ensuring optimal service health and performance.

• Implemented integration between Saviynt and Splunk to enhance monitoring capabilities and improve visibility into system operations.

• Collaborated with stakeholders to optimize alert configurations in Splunk and fine-tune PagerDuty call-out timings, resulting in more efficient incident response and reduced downtime.

• Participated in Proof of Concept (POC) initiatives for integrating Splunk with Terraform, exploring automation opportunities and infrastructure as code principles.

• Researched Grafana to identify cost-saving opportunities, exploring its features for optimizing resource utilization and minimizing expenses within the monitoring ecosystem.

• Utilized Azure DevOps for project management, overseeing tasks, timelines, and team collaboration to ensure project success and delivery within specified parameters.

• Implemented integration of Google Cloud applications with Splunk, enhancing data analysis and visualization capabilities for improved insights into cloud-based systems and applications.

• Managed hybrid identity environments by configuring and administering both Azure Active Directory and on- premises Active Directory, ensuring seamless authentication, and access control across cloud and on- premises infrastructure.

Senior Enterprise Support Analyst, Shaw Communications (July 2013 – July 2023)

• Monitor and optimize application and infrastructure performance, implementing configuration changes for consistent stability and improved performance.

• Develop and implement effective monitoring solutions to minimize mean time to resolution (MTTR) by 25% swiftly address issues.

• Create security alerts, dashboards, and reports to enhance ongoing monitoring and strengthen incident response capabilities.

• Successfully implement and manage Splunk(Core/ITSI/ES) monitoring and reporting infrastructure, optimizing data collection and analysis for actionable insights.

• Plan and execute Splunk Universal forwarder upgrades on more than 2000 hosts periodically to leverage advanced features and enhancements.

• Provided expertise and guidance to stakeholders in critical monitoring projects, including Security (Rsyslog configuration), by leveraging advanced features in Splunk, such as multiple regexes.

• Acted as a third-tier escalation point, conducting comprehensive root cause analysis for incidents and problems, and driving improvements for applications and infrastructure.

• Supported data source configurations and change management processes to ensure seamless operations and minimize disruptions.

• Analyze and monitor incident management and resolution problems, implementing proactive measures to enhance incident response efficiency by 30%.

• Implement and manage AppDynamics monitoring infrastructure, harnessing its capabilities for efficient application performance monitoring

• Ensure prompt resolution of reported issues by documenting and tracking application issues using Agile Methodology, and actively participating in scrum meetings to prioritize and address concerns.

• Integrate testing and implement monitoring tools with ServiceNow, improving visibility and automating incident management workflows.

• Manage the log processing pipeline from parsing through indexing, optimizing data parsing and transforming to facilitate accurate analysis and insights.

• Drive process improvements by actively participating in process intake forms and streamlining workflows in the monitoring space.

• Provide comprehensive training and engaging demos to over 100 stakeholders, sharing best practices for maximizing the efficiency and effectiveness of monitoring tools.

• Strong understanding of Splunk architecture, components, and deployment topologies, including indexers, search heads, forwarders, and data models.

• Familiarity with log management best practices, log parsing techniques, and common log formats (e.g., JSON, syslog, Apache logs).

• Implemented CyberArks’s/Secret server password vault to automate the rotation and management of privileged account passwords, reducing the risk of credential-based attacks.

• Knowledge of security protocols LDAP, SAML, OAuth.

• Implemented PAM and PIM in CyberArk.

• Implemented conditional access and PIM in Microsoft Entra ID.

• Implemented CyberArks’s Secret server password vault to automate the rotation and management of privileged account passwords, reducing the risk of credential-based attacks. Assistant Manager(IT), Andhra Bank (10/2004 – 1/2011)

• Developed and implemented techno-functional work requests for Oracle E-Business Suite enhancements and support.

• Managed systems integration, configuration, IT infrastructure, active directory, and disaster recovery to ensure seamless operations.

• Monitored network performance, resolved problems, and ensured compliance with security policies.

• Prepared business requirement documents and facilitated stakeholder approvals to ensure project alignment.

• Led team meetings for project status updates and presented progress to stakeholders.

• Supervised customer-facing Helpdesk.

• Received a special appreciation award for successfully migrating 95 branches to Core- Banking at Andhra Bank North Zone, India.

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