Operations Manager Customer Service
Resume:
Quan Robinson
OPERATIONS MANAGER
Details
Brooklyn, 11207
*******@*****.***
Skills
Stock Control
Customer Service
Cycle Counting
Sales Reports
Payroll Management
Logistics Operations
Languages
English
Profile
Dynamic Operations Manager with 10 years of experience driving operational excellence in retail environments. Proven success in optimizing inventory control, enhancing customer experience, and nurturing vendor relationships. Thrives in fast-paced settings, leveraging strong leadership and planning abilities to foster continuous business improvements. Adept in stock control, cycle counting, and logistics operations, with a focus on achieving and surpassing sales, service, and team performance goals.
Employment History
Operations Manager, Valentino, New York City
OCTOBER 2 0 2 3 — PRESENT
-Oversaw inventory management for women’s shoes and jewelry, ensuring optimal stock levels and minimizing discrepancies.
-Conducted weekly cycle counts, maintaining accuracy in inventory records.
-Submitted daily transfer requests for client advisors, facilitating efficient resource allocation across the network.
-Allocated units effectively to support sales and operational needs, enhancing overall service delivery.
ASSISTANT STORE MANAGER, Sierra Trading Post, Nanuet NY F E BRUARY 2 0 2 2 — OCTOBER 2 0 2 3
-Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
-Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
-Oversaw aspects of maintenance, inventory and daily activity management.
-Handled complaints from customers by empathetically listening, recording details and offering solutions.
-Reviewed inventory and sales records to prepare reports for management and budget departments.
Assistant manager, Old Navy, Gap inc, New York City AUGUST 2 0 1 9 — OCTOBER 2 0 2 2
-Recruited, trained, mentor, and managed team members, ensuring continuous delivery of outstanding customer service.
-Developed and implemented strategic merchandising plans to achieve revenue objectives and reduce expenditures while ensuring payroll remains within budget
-Supervised shipping and receiving process, annual inventory process monitored weekly floor counts monthly cycle counts and maintained daily reconciliation of stock discrepancies.
Education
Associate, St. Francis College, Brooklyn
S E P T EMBER 2 0 0 5 — OCTOBER 2 0 0 7
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