Customer Service Business Development

ASHLEY SANCHEZ

SOLUTION EXPERT

Destin, FL ***** 312-***-**** ***************@*****.***

PROFESSIONAL PROFILE

Insightful, innovative, and customer-focusedprofessional with 10+ years of industry experience providing administrative and operational support to organizations. Proficient in creating implementation plans, hiring and training employees, and translating customer needs to functional requirements. Possess the ability to adapt in a fast-paced environment and effectively manage multiple projects with high-quality results. Recognized as a good listener and an engaging leader who can significantly contribute to team success through leadershipand excellent communication skills. Adept at workforce management, CRM, solutions development, and in all aspects of HR operations. Driven to deliver strategic sales presentations to helpbusinesses achieve operational excellence. CORE COMPETENCIES

Product Knowledge & Presentation Project Management Payroll Processing Client Management Staff Recruiting Customer Service Business Development StellarCommunications Problem-Solving Reliability Adaptability PROFESSIONAL EXPERIENCE

ADPౣ Alpharetta, GA Nov 2010 (Temporary) Dec 2014– Aug 2024 Implementation Consultant

Recognized as the top NPS producer in the company for 7 consecutive years by effectively managing the implementation plans for cloud-based HCM solutions, helping clients transform their business’s HR administrative function to a strategic business advantage. x Immediately processtechnical issues and client change requests by following departmental guidelines, as well as regularly update customers and internal resources with project progressto maintain a seamless project delivery. x Assist clients in assessing their business needs through robust solution consulting experience and expertise, as well as provide recommendations for process flows and system improvements by thoroughly documenting customer requirements. x Utilize available ADP auditing tools and data management software to deliver accurate transactions, audit client paperwork, and store documentation of user needs and business specifications to implementnew systems. x Create project plans in collaboration with other domain implementation leads in the IT, sales, and HR departments, and facilitate requirements analysis and strategic sales presentationmeetings. RELEVANT WORK EXPERIENCES

Registrarౣ HCA/Parallonౣ Nashville, TN

x Currently working as a part-time employee for 30 hours a week atHCA facilities, handling student records, ensuring information security, and maintaining compliance with established academic and accreditation policies. Global HR Specialistౣ PEPSICOౣ Chicago, IL

x Supported theHR operations in the companyand provided support to the senior management for any logistical duties. EDUCATION & CERTIFICATION

Continuous Learning GCIC Security and Integrity Certification Diversity & Inclusion Training Medical Coding & Billing Certificate (CPC Certification)

COMPUTER SKILLS

People Soft AutoPay/EV4 Salesforce Tableau Adobe Products Workday Workforce Now Taleo HTML SAP Siebel KRONOS Clarify Enterprise Ceridian Cyborg Microsoft Office Products (Word, Excel, PowerPoint)

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