Customer Service High School
Resume:
JESSICA
ROSA
Lynchburg, VA. ****3
Hollywood Hills High School
Hollywood, FL•05/2015
High School Diploma
Adaptability
Customer service
Critical thinking
Self-motivated professional
Relationship-Building
Leadership
Responsible
Clerical
***************@*****.***
Knowledgeable and dedicated customer service
professional. Solid team player with an outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Castle Management LLC - Resident Services Specialist Plantation, FL•05/2019 - 06/2023
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Responded to customer inquiries via phone, email, and web-based platforms.
Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Demonstrated high attention to detail, organization, and ability to manage multiple tasks and projects
simultaneously.
Offered friendly and efficient service to all customers, handled challenging situations with ease.
Exceeded team goals and collaborated with staff
members to implement customer service initiatives. Resolved customer complaints while prioritizing
customer satisfaction and loyalty.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Delivered prompt service to prioritize customer needs. Followed through with client requests to resolve
problems.
Trained and regularly mentored associates on
performance-oriented strategies and customer service
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SKILLS
EDUCATION
WORK HISTORY
PROFESSIONAL SUMMARY
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JESSICA
ROSA
Lynchburg, VA. 24503
Hollywood Hills High School
Hollywood, FL•05/2015
High School Diploma
Adaptability
Customer service
Critical thinking
Self-motivated professional
Relationship-Building
Leadership
Responsible
Clerical
***************@*****.***
Knowledgeable and dedicated customer service
professional with extensive experience in Property Management industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Castle Management LLC - Resident Services Specialist Plantation, FL•05/2019 - 06/2023
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Responded to customer inquiries via phone, email, and web-based platforms.
Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Demonstrated high attention to detail, organization, and ability to manage multiple tasks and projects
simultaneously.
Offered friendly and efficient service to all customers, handled challenging situations with ease.
Exceeded team goals and collaborated with staff
members to implement customer service initiatives. Resolved customer complaints while prioritizing
customer satisfaction and loyalty.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Delivered prompt service to prioritize customer needs. Followed through with client requests to resolve
problems.
Trained and regularly mentored associates on
performance-oriented strategies and customer service
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•
•
•
•
•
•
•
•
SKILLS
EDUCATION
WORK HISTORY
PROFESSIONAL SUMMARY
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Contact this candidate