Customer Service Marketing Communications

Sharon K Miller

*** **** ****** ● Vestal, NY ****0● Phone: 607-***-****

E-Mail: ***************@*****.***

Objective

To obtain a job with a successful company that will provide a challenging and rewarding atmosphere for enhancing my professional and personal growth. To continue to engage and create value, which will add value to the business, the clients, and my personal growth.

Experience

IBM Sourcing Strategist September 1999- Present

• Manage contracts and negotiate with suppliers to achieve best pricing and concessions for Clients and cost savings for the company.

• Execute action plans to strategically meet the needs of the Client in preparation for contract renewals.

• Subject Matter Expert for Marketing Communications and Travel Categories.

• Analytical/Strategic Thinking

• Building and maintaining relationships with my Suppliers to ensure a positive experience.

• Establishing/coordinating calls with Stakeholders to assist in management, prioritization, and escalation if needed.

• Review all contracts on a quarterly basis and ensure all are properly updated.

• Partner with Clients/Suppliers to ensure all business needs are met timely, and efficiently.

• Execute all contract and support to provide exemplary service to Stakeholders to ensure Client satisfaction. Time Warner Cable – Customer Service Retention Specialist January 2001 – January 2003

• Contact customers who are at risk of leaving or losing services to understand their concerns.

• Engage with customers to arrive at payment plans to ensure continued services.

• Provide solutions to customer issues and ensure their satisfaction. Additional skills and qualifications

• Ariba

• SAP

• Strong Negotiator

• Microsoft Power Point

• Microsoft Word

• Microsoft Outlook

• Microsoft Excel

Education:

SUNY Broome Community College –

Associates Degree – Liberal Arts 1979

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