Assistant Manager Customer Service
Resume:
Amanda Pezley
Hannibal, MO *****
***************@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Asistant Manager
Family Dollar-Palmyra, MO
March 2023 to April 2024
An Assistant Store Manager, or Assistant Manager, is responsible for supporting the Store Manager in the daily business operations of a retail store. General tasks include supervising employees, communicating with and helping customers and carrying out directives given by the manager and the store owner. Assistant Manager
New Star Mart-Palmyra, MO
January 2021 to February 2022
• Evaluates competition by visiting competing stores to gather information about attributes, such as style, quality, presentation, and pricing of competitive merchandise.
• Purchases inventory by researching emerging products, anticipating buyer interest, negotiating volume price breaks, placing and expediting orders, and verifying receipt of orders. Lead Waitress
Mark Twain brewery-Hannibal, MO
April 2020 to April 2021
As an lead waitress I developed excellent communication and customer service skills, as I often interact with guests to enhance their dining experience. I developed knowledge about the menu, wine list, and other aspects of the establishment.
Education
High school diploma
Palmyra High School - Palmyra, MO
August 2002 to May 2006
Skills
• Supervising Experience
• Assistant Manager Experience
• Inventory Control
• Cash Handling
• Merchandising
• Payroll
• Microsoft Office
• Front desk
• Recruiting
• HR sourcing
• Talent acquisition
• HRIS
• Workday
• Bookkeeping
• Accounting
• Accounting software
Assessments
Management & leadership skills: Impact & influence — Proficient August 2024
Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient
General manager (hospitality) — Proficient
August 2024
Solving group scheduling problems and reading and interpreting P&L statements Full results: Proficient
Retail customer service — Proficient
July 2024
Responding to customer situations in a retail setting Full results: Proficient
Work style: Reliability — Proficient
September 2024
Tendency to be reliable, dependable, and accountable at work Full results: Proficient
Project timeline management — Proficient
May 2024
Prioritizing and allocating time to effectively achieve project deliverables Full results: Proficient
Retail merchandising — Proficient
August 2024
Planning, designing, building, and maintaining merchandise displays Full results: Proficient
Customer focus & orientation — Proficient
May 2024
Responding to customer situations with sensitivity Full results: Proficient
Customer service — Proficient
August 2024
Identifying and resolving common customer issues
Full results: Proficient
Retail customer service — Proficient
August 2024
Responding to customer situations in a retail setting Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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