Customer Service Sales Associate

DEBBIE COLEMAN

**** **** **** ********, ** ***** 718-***-**** ***********@*****.***

Professional Summary

Solutions-oriented problem-solver with fantastic multitasking and critical thinking skills. Detail-focused and dedicated to excellent customer service.

Skills

• Sales team leadership

• Sales training and leadership

• Leadership communications

• Sales floor support

• Team Leadership

Work History

Food Service Utility Worker 08/2024 to Current

Chartwells Compass Group – New York, NY

• Kept work area clean, neat, and well-stocked to maximize productivity.

• Collected and disposed of trash and debris.

Contributed to a positive work environment through effective communication and collaboration with colleagues across various departments.

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• Verified that all safety procedures were followed while working on utility systems. Shoe Sales Associate/Team Leader 09/2012 to 06/2024 Macy's Inc – New York, New York

• Assembled promotional displays to increase brand awareness and attract customers.

• Worked with customers to understand needs and provide excellent service.

• Increased customer satisfaction by resolving Product or Service issues. Selected, recommended and helped obtain or locate merchandise based on customer desires and needs.

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Organized store merchandise racks by size, style and color to maintain clean, visually-appealing showroom.

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Examined merchandise and took accurate inventory to prevent inventory stockouts and reduce risks of loss.

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Sales Associate 09/2008 to 07/2012

Gap International – New York, NY

• Maintained organized, presentable merchandise to drive continuous sales.

• Applied security and loss prevention training toward recognizing risks and reducing store theft. Trained and developed new sales team associates in products, selling techniques and company procedures.

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Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.

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Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.

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Cashier 07/1999 to 07/2010

Lords Bakery – Brooklyn, NY

With 4 years of experience I was responsible for making sure all areas was cleaned, mopped, dusted and up to the businesses standards

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Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.

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• Restocked, arranged and organized merchandise in front lanes to drive product sales.

• Reviewed and resolved differences between accounting information and cash drawer.

• Counted cash in register drawer at beginning and end of shift.

• Assisted customers by answering questions and fulfilling requests.

• Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency. Mentored new team members on POS system operation, customer service strategies and sales goals.

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Sales Associate 04/2004 to 12/2005

Home Depot – Brooklyn, NY

Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.

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Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.

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• Built relationships with customers to encourage repeat business.

• Managed returns, exchanges and refunds in accordance with store policy. Filing Clerk 07/2005 to 11/2005

Lewis, Brisbois, Bisgard & Smith LLP – New York, NY Prepared new files and assigned tracking identification numbers, which resulted in better retrieval efficiency.

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Tracked incoming and outgoing files and materials and maintained accurate records for potential discrepancies.

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Optimized information gathering and presentations with implementation of practical filing system.

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Education

Associate of Applied Science: Tourism 05/2007

Kingsborough Community College of The City University of New York - Brooklyn, NY

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