Customer Service Data Entry
Resume:
Jennifer Nolin-Morris
Abbeville, AL *****
****************@*****.***
Authorized to work in the US for any employer
Work Experience
Emergency Registrar
Flowers Hospital-Dothan, AL
October 2024 to November 2024
• Managed patient registration process, ensuring accurate and timely collection of demographic and insurance information
• Maintained confidentiality of patient information in compliance with HIPAA regulations
• Assisted patients with completing necessary forms and provided guidance on financial assistance programs
• Performed data entry tasks accurately and efficiently to update patient records
• Ensured smooth flow of patients through the registration process by managing waiting areas effectively
• Managed a high volume of registrations daily while maintaining attention to detail and accuracy
• Maintained knowledge of insurance plans, coverage limitations, and billing requirements to facilitate accurate patient registration
Cashier/Customer Service
Walmart-Eufaula, AL
May 2022 to July 2024
• Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
• Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
• Assisted in training new cashiers on proper procedures for handling transactions and resolving customer issues
• Managed high-volume checkout lanes during peak hours while maintaining accuracy and speed
• Ensured cleanliness and organization of the checkout area, including bagging items properly and restocking supplies as needed
• Utilized point-of-sale (POS) system proficiently to process discounts, coupons, gift cards, and loyalty rewards programs
• Resolved customer complaints regarding pricing errors or product availability with professionalism
• Trained new employees on operating cash registers effectively
• Demonstrated strong attention to detail when processing complex transactions involving multiple payment methods
To-Go Specialist
Cajun Corner on Broad-Eufaula, AL
January 2023 to June 2024
• Provided exceptional customer service by greeting guests, escorting them to their tables, and addressing any concerns or special requests
• Developed strong knowledge of menu items, ingredients, and preparation methods to provide detailed descriptions and recommendations to guests
• Maintained a clean and organized host stand area, creating a welcoming atmosphere for guests upon arrival
• Assisted in training new hosts on proper procedures and customer service techniques Medical Receptionist
Family and Community Medicine Associates-Eufaula, AL November 2016 to May 2023
• Managed front desk operations, including greeting patients, scheduling appointments, and answering phone calls
• Verified patient insurance information and collected co-pays and payments for services rendered
• Maintained accurate electronic medical records (EMR) by updating patient demographics and medical history
• Responded promptly to patient inquiries regarding appointment availability, clinic hours, and general inquiries about services provided
• Ensured waiting area cleanliness by organizing magazines, sanitizing surfaces regularly, and restocking supplies as needed
• Managed confidential patient information according to HIPAA regulations while maintaining utmost professionalism at all times
Pharmacy Technician
The Medicine Shoppe-Eufaula, AL
April 2005 to November 2016
• Managed inventory of medications, regularly conducting audits and restocking to maintain optimal levels
• Collaborated with pharmacists to verify prescription information, resolve any discrepancies, and ensure proper dosage instructions were provided to patients
• Maintained a clean and organized work area, including the pharmacy shelves and storage areas
• Provided excellent customer service by answering questions about medications, potential side effects, and drug interactions
• Performed routine maintenance on pharmacy equipment such as pill counters and automated dispensing machines
• Educated patients on proper medication usage, storage requirements, and potential side effects during counseling sessions at pick-up or over the phone
• Trained new pharmacy technicians on standard operating procedures (SOPs), workflow processes, safety protocols, etc
• Collaborated with healthcare professionals to ensure appropriate medication therapy for patients with complex medical conditions
• Performed medication inventory reconciliation to identify discrepancies and prevent stockouts or overstock situations
• Managed patient profiles and updated information such as allergies, current medications, and contact details accurately in the pharmacy system
• Participated in staff meetings and training sessions to stay updated on new drugs, regulations, and best practices within the field of pharmacy
• Maintained accurate records of controlled substances transactions according to state/federal laws/ regulations governing their handling/dispensing/storage Pharmacy Technician
Rite Aid Pharmacy-Eufaula, AL
January 1995 to April 2005
• Managed patient profiles and updated information such as allergies, current medications, and contact details accurately in the pharmacy system
• Maintained accurate records of controlled substances transactions according to state/federal laws/ regulations governing their handling/dispensing/storage
• Managed inventory of medications, regularly conducting audits and restocking to maintain optimal levels
• Collaborated with pharmacists to verify prescription information, resolve any discrepancies, and ensure proper dosage instructions were provided to patients
• Maintained a clean and organized work area, including the pharmacy shelves and storage areas
• Performed routine maintenance on pharmacy equipment such as pill counters and automated dispensing machines
• Educated patients on proper medication usage, storage requirements, and potential side effects during counseling sessions at pick-up or over the phone
• Trained new pharmacy technicians on standard operating procedures (SOPs), workflow processes, safety protocols, etc
• Maintained confidentiality of patient information according to HIPAA regulations at all times
• Managed patient profiles and updated information such as allergies, current medications, and contact details accurately in the pharmacy system
Education
High school diploma
Eufaula High School - Eufaula, AL
August 1990 to May 1994
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