Summer Intern Nursing Assistant

EMPLOYMENT HISTORY

Sales Associate

The Children's Place, Walldorf, MD — 2018 - Dec 2019

Intern

JP Morgan Chase Bank, Washington, DC — 2013 - 2014 Summer Intern

Washington DC Summer Youth Employment Program, Washington, DC — 2012 Summer Intern

Green Jobs, Washington, DC — 2011

9721 Natalie Drive, Upper Marlboro, US, 20772 • 240-***-**** • *************@*****.*** Adriana James

Certified Nursing Assistant/Geriatric Nursing Assistant with over 11 years of experience in delivering compassionate patient care and enhancing life quality within healthcare settings. Demonstrates strong skills in time management, critical thinking, and maintaining HIPAA compliance, with a proven track record of improving patient satisfaction through attentive care and effective collaboration with healthcare teams. Eager to contribute to a skilled nursing unit, leveraging expertise in patient care and leadership to foster a supportive and efficient environment.

Greeted customers, ensuring exceptional service and addressing concerns effectively. Maintained merchandise presentation standards, enhancing store appearance. Communicated facility needs to management, ensuring a safe environment. Supported store goals through focused efforts and teamwork. Organized stockroom, ensuring a customer-ready environment and safety compliance. Delivered exceptional customer service, ensuring a welcoming atmosphere and promptly addressing concerns to enhance overall shopping experience.

Maintained impeccable store presentation, adhering to company standards for merchandise display and signage to optimize visual appeal.

Contributed to team efforts in achieving store goals, fostering a customer-ready environment while prioritizing safety and cleanliness.

Managed expense reports, ensuring precise financial oversight and regulatory adherence. Organized meeting folders, streamlining operations and enhancing team collaboration. Restocked office supplies, supporting a well-equipped and efficient work environment. Meticulously managed expense reports, ensuring accuracy and compliance. Maintained impeccable records, facilitating smooth audits and decision-making processes. Assisted marketing by promoting events via social media and direct communication. Verified accuracy and grammar in documentation and media posts. Enhanced event visibility through strategic social media engagement. Contributed to team efforts in maintaining high-quality communication standards. Collected waste to maintain a clean environment

Educated community on litter impact

Responded to inquiries courteously

Led community outreach initiatives, educating residents on environmental impact and fostering a cleaner neighborhood through targeted cleanup efforts.

Shared Ride Driver

Lyft — Mar 2021 - Dec 2022

Food Delivery Driver

Domino’s, Upper Marlboro, Maryland — Oct 2018 - Oct 2020 Geriatric Nursing Assistant

Future Care, Upper Marlboro, Maryland — Jan 2020

Provided safe and efficient shared rides, enhancing customer satisfaction and loyalty. Achieved high customer ratings through consistent punctuality and courteous service. Utilized GPS technology to optimize routes, reducing travel time and fuel consumption. Addressed passenger concerns promptly, ensuring a positive travel experience. Contributed to team success by supporting fellow drivers in peak times. Navigated diverse routes, ensuring passenger safety and comfort. Maintained high ratings through exceptional customer service and punctuality.

Optimized ride efficiency, reducing wait times and increasing passenger satisfaction. Consistently met and exceeded performance metrics.

Ensured timely pizza deliveries, boosting customer satisfaction and repeat business. Maintained vehicle condition, enhancing delivery speed and safety. Improved delivery efficiency, leading to increased customer satisfaction. Kept delivery vehicle in optimal condition, ensuring reliable service. Delivered pizzas punctually, contributing to positive customer experiences. Optimized delivery routes, reducing average delivery time. Consistently met or exceeded performance targets, contributing to store's success.

Assist elderly with daily tasks, improving life quality, and ensuring comfort. Monitor vital signs, report changes, ensuring timely medical care. Collaborate with healthcare teams, implementing effective care plans. Maintain accurate patient records, supporting clear communication. Educate families on care practices, fostering supportive environments. Maintained accurate medical records and administered medications as prescribed. Collaborated with healthcare team to implement personalized care plans. Improved patient satisfaction through attentive care and swift response to needs. Implemented fall prevention strategies, reducing incidents significantly.

EDUCATION

Certified Nursing Assistant/Geriatric Nursing Assistant IT Works Learning Center, Inc., Baltimore, MD — Jan 2019 - 2019 Professional Skills Training

The Training Source, Inc., Seat Pleasant, MD — 2019 Courses in Medical Assistant

Kaplan University — 2015 - 2016

Bachelors in Psychology

University of Maryland Global Campus — Sep 2024 - Jun 2028 COURSES

CPR/First Aid Certification

IT Works Learning Center, Inc. — Jan 2019 - 2019

SKILLS

CPR First Aid

Patient Care

Expert

Patient Monitoring

Expert

Medical Terminology

Skillful

HIPPA Compliance

Expert

Customer Service

Expert

Empathy

Expert

Compassion

Expert

Leadership

Expert

Detail-Oriented

Expert

Problem Solving

Expert

Time Management

Expert

Dependability

Expert

Critical Thinking

Expert

Effective Communication

Expert

Conflict Resolution

Expert

Strong Work Ethic

Expert

ADDITIONAL INFORMATION

Professional Experience

Sales Associate

The Children's Place, Walldorf, MD

• Greet and acknowledge customers while providing the appropriate level of service

• Exercise sound judgment in effectively addressing customer concerns

• Follow company standards of merchandise presentation, signage, and display

• Inform management of maintenance and facility needs promptly to ensure customers and associates are provided a clean and safe environment

• Contribute focused, well-managed efforts towards achievement of store goals

• Support and maintain a neat, clean, and organized stockroom while adhering to a customer-ready environment, and adhering to safety requirements

Professional Experience

Intern

JP Morgan Chase Bank Intern, Washington, DC

• Provided expense report management

• Restocked refrigerators

• Created folders for company meetings

Professional Experience

Summer Intern

Washington DC Summer Youth Employment Program, Washington, DC

• Supported the Marketing department by communicating events through word-of-mouth or social media

• Ensured documentation and media postings were accurate and grammatically correct Professional Experience

Summer Intern

Green Jobs Washington, DC

• Removed trash, debris and other articles for a cleaner environment

• Provided educational awareness to the community on litter and its effects

• Answered questions in a timely and courteous manner

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