Customer Service Office Cleaner
Resume:
Krista.M. Radcliffe
I'm just a fulltime mom to a handicap son
Kent, OH 44240
****.*.***.******@*****.***
I am just a fulltime mother to my 10 year old 80%dependent, mentally and physically handicapped
son. Out here in a tough unforgiving world. Looking for a way to have better means to support and
provide for my son. His happyness is my goal. So I do have alot of different exsperiance with different
types of professions or jobs from professional cleaning,taking care of handicapped people that can be
disabled childrens,seniors,regular children. I have had jobs at stores like gas stations or convenience
stores,grocery stores,waitressing,child care,fast food,resale,sales,customer service of all kkinds,cashier
work,warehouse work, and much more. As well as I'm more then happy to also be able to pick up on
any new careers I've never done before. Ty
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
After school babysitter/nanny
Personal Private Duty - Ravenna, OH
December 2019 to Present
Cleaning,cooking,homework, school projects,laundry,medications,organizational and labeling of all
items,shopping
CEO/Founder/supervisor/brains of the business
Krissy's Deep Cleaning Inferno - Kent, OH
August 2011 to Present
I was in charge of being the founder and CEO of this business but like everyone else that worked for me
in the time frame that Krissy's Inferno was up and running at its best, I was the one who accepted and
planned all the business ventures. From planning the time frame of each project, how many employees's
would be needed, the size of each project and time frame from start to finish, were each one of my
girls would be in charge of handling, the full price of the entire project, the percentage each girl would
receive for her work, full-time frame of each project, the amount and cost of the supplies needed to do
the job, the full detailed amount I would charge my customers, watching over every section and girl to
make sure the project was always being done in detail for every crack and a small area that would be
scrubbed, organized, sanitized, cleaned, gone over 3 times and inspected at the end of each girls section,
Purchasing all the supplies for each project, having a second in command, publishing and advertising
our business, etc
CEO/Founder/Supervisor
Krissy's Deep Clean Inferno - Portage & Summit County, Ohio
August 2011 to Present
I was the original founder and CEO of this business and I decided that all my friends and their friends
would call me when they were having a party or cleaning from a party or when they decided their home
needed to be cleaned properly. We were known for being the only cleaning crew that would go over
and beyond with the cleaning and we were known for getting in every nook and cranny. We organized,
sanitized, and cleaned in, down, under, around, threw, etc and the amount of time it would take was
NEVER an issue because that was what we were known for doing. Also, our prices beat 10X cheaper than
any other company that would try to mimic our projects and incentives of how I would run my company.
We would always get calls for huge projects. Such as cleaning gyms, prisons, hospitals, nursing homes,
and new businesses on the version to open and were paid great for our services. We opened in 2011 and
my girlfriend and I became business partners which didn't work out in the end. At the best time in Krissy's
career, we were doing projects that paid thousands for 1 job and ended up having 4 girls working for
Krissy's Inferno and we all were like a family. Now that I'm not as involved in Krissy's as much and I want
to move onto better fields I have not been accepting many jobs but do still do personal cleaning jobs that
I handle myself but at this time no longer want to continue in this point or career in my life at this time
Housekeeper/child Aide PT bio huh
Super 8 - Kent, OH
January 2003 to Present
Cleaning hotel rooms in detail under in around and threw, stripping all the bed linens and blanket
and replacing new clean linens and blankets, dusting, cleaning, sanitizing and discarding any trash,
vacuuming all carpeted areas in efficiency or houses, doing all laundry needed, scrubbing and disinfecting
all bathrooms from tubs, toilets (also down and around toilets and all sinks) replace all coffee, creamers,
suffers and cups in each room, discard all soiled wash clothes, foot towel and wash rags and replace
them with clean neat towels, (hands and knees) sweep, scrub and wipe all bathroom floors with dirty
rags in order to leave a perfect bathroom floors, always keep cleaning bottles with each one filled with
its specific cleaner, replace all used shampoos, conditioners and bar soaps that's given in each room
then replace with u. Clean and organize every room, offices, hospital room or anything in the hospital,
do all laundry by way, dry and fold when there done, find and organize all toys, close and closets, fill and
unfill dish washer, add detergents in dish washer, when finished and dry put away all dishes in washer
and hand wash all pots,pans,and spattchulas and scooters for food, sanitize and clean all counter, tables
and areas in kitchen, wash microwave inside and out and take the heating plate and wash and hand
dry it and put it back, wipe down all accessories in kitchen, make sure to organize all pots, pans,lids
for pots and all tupiwear in closets, organize all accessories in closets together just put each in there
own area in the closets, do all laundry after separating into piles and organize all cleaning products and
scrubbers and also rags in closet were washer and dryer is located, organize everything in that area,
sweep and mop entire kitchen, go to each living area and Windex, dust, sanitize, organize, put on clean
couch cover weekly, sanitize and dust all endtables on each side of couch by cleaning with Windex and
dusting all pictures and knick knacks, put all different candles in its spot were it goes, dust the other 2
wooden tables, tv and tv stand, also dusting the radios in each room, keep remainder left of movies nice,
organized and neat under the right side bottom row on tv stand, dust and Windex all pictures and picture
wood on farms with wood cleaners, clean dining rooms in all housekeeping building, organize all shoes
and organize entire coat closet in front of front door, line up all shoes in a line against the wall in front of
the front door when u first walk in, keep all coats and jackets handing in coat closet, all but the coats that
are warn on a daily bases, then hang them on the hooks on the backside of the door before u open the
closet door, keep all purses and bag organized in a spot of the floor in a small section on the bottom half
of the closet, all the little bags are supposed to be with the smaller bags inside the biggest bag all in one
on a small section up on the only self in the closet on the left side, clean and organize all bedding in any
house, facility,hospital room, or office and organize all clothing in every closet and the belts, dresses,
and robes in my closet and they should be hanging all together on a hanger with all the dresses, robes
and belts hanging in closet, then organize in categories the pants, shorts, shirts, beaters and spaghetti
strapes all in separate piles then all the pajama pants and shorts then separate all the socks, underwear
and bras all in there own category, then go to the children's room and stripe all bed linens and comforters
and then wash them then reapply everything back on all the beds, put all toys either in categories in
the toy box that is padded on top so it can also be used as a seat for the children or it can be used as
a area to put books, pictures, art work, stuffed animals or pics etc or even to put up certain decorations
to bring out the room, wipe down and sanitize every toy, pictures, or knick knacks in bedroom or wipe
down and dust all the dressers, tables, pictures or pic frames or even items that need cleaned that are
dusty from sitting and not being used or touched so it collects dust, wipe down the tv and stands and
dressers in every room, sweep and mop hard wood in every room, sanitize and clean in detail (possibly
with a tooth brush) all of rykeer wheelchair (every single strap chair chest plate waist buckle foot strapes
and the extra strapes that's used to connect his chest area after the chest plate has been strapped in.
Then the sec chest strap after the chest plate, also grease all the screws and bolts on the wheelchair,
whip down and oil from the feet rests on each feet to the place the legs and seat goes, then while down
sanitize and oils all the wheels from the spokes to the hand bar were he puts his hands on the wheels
to the tires, also every nut, boilt and part on the main wheel portion of the wheelchair then any other
peice on the wheelchair that needs cleaniened in detail then be specific when u clean the wheelchair in
detail to make sure that it won't rust because I made sure I cleaned, dried and oiled in detail so that way
it will last longer because it was exstremely taking care of on every detail, then take any straps buckles,
or areas on the wheelchair mainly in its steeped be sure to use a toothbrush and bleach, detergent, and
water and clean all the strapes or anything that may need to be cleaned with detergents and bleach.
Especially the areas that have alot of wear and tear like the chest plate from him eating, drinking then
drueling right were the chest plate goes is wear when he eats and drinks goes straight to his chest or
chest plate then the buckles from using them so much and always dropping for or drinks or whatever
else he uses or eats and it gets right on and around the strapes and it builds up then looks really bad,
cleaning and sanitizing the hospital beds by a sanitizer/ cleaner that you use to wipe down the hospital
bed before u apply bedding and clean the linens so I also maker sure to wipe down the pillow especially
because that is wear alot ur dirtiness from ur pillow is from druel, medications, food, sleep from ur eyes,
most likly infection from all different diseases or illnesses from all kinds of things like opened wounds,
infections, blood, staff infection and anything else also like herpises etc. Then make sure I complete all
the different things that need cleaned and sanitized from all the different offices and agencies that hire
me to work mostly after hour's when everyone left the offices and agencies then they call me in to do
organizing and cleaning in different things depending on what the office was used for during the day
and then different cleaning and mainly organization skills are what most my offices or private homes
want me to do regarding exactly what they require for me to do. Also including any specific requests
on what they want me to clean and organize or different offices require specific recomenation that they
required from me for there agencies or even sometimes setting up for certain get togethers or certain
wanted requirements that I'm told to do or set up sometimes for different accommodations or events
that they give me everything needed for that event and a few hours before the re opening they have me
set up before people arrive and then have me stay to sometimes assist with that event that they may
need a extra set of hands on different sineros or events, or I am some times also paid extra to help the
parents with the children sometimes for different areas that the parents may need a extra hand because
there either over whelmed or need extra help that day for appointments,homework, medication time,
assistance with doing chorus that they are required to do daily after school because the parents will
give them certain choir assignments that I'm told to be sure I don't do so they can teach there children
different aspects in life. That there mainly attempting to tech them like responsibility, house interaction
with other family members or sometimes teaching them about earning a income from hard work etc.
Store cashier/ total customer service worker/ stocker/ drive- thru attendent/ store attendent. It was my
job to run the store and drive-thru at the same time by myself usually for up to 4 to 6 hours at a time and
then at times sometimes longer then he exspects. I most of the time would work alone and open and
close doors by myself from time to time. I was in charge sometimes of unlocking gate and opening store
or sometimes closing up and turning off all the lights to the coolers, the tv or radio, closing and locking
both the drive- thru doors when locking up, turning off all the lights to drive-thru and coolers and lock
up the entire drive-thru then shutting down the cash register. By counting my entire drawer by adding
it all then subtracting all the purchases then ill find out the total profite the store and drive-thru made
that day, making sure to have the exact amount in change then the exact amount in dollars to equal the
exact bills then the exact total in all the register should have then write down all the information then
put it in an envolope then write down all my cash register profit and exact bill and coins that will equal
the entire drawer, then take all the debit or credit card receipts and all that to the envalope and take all
the foodstamps receipts and also add that to the envelope then leave it under the register were richie
can look at next time he goes in the store then shut down everything then finally lock the main door to
the store and drive-thru then lock the huge gate that protects the class doors when locking up
Personal assistant
Private personal care home - Ravenna, OH
August 2010 to January 2018
Shopping, scheduling all person and work paperwork,getting lunch,organizing and keeping
files,labeling,calling pharmacy and doctors,paying and scheduling bills,keeping documents of all person
and work related paperwork,keeping cleaning house,medication documentation,any help with whatever
else is needed whenever
Guide
Super 8 - Ravenna, OH
January 2016 to January 2017
do chours, medicate, dress, doing laundry, doing chores, scheduling all apointments and scheduling
medicaide transportation, going to appointment, cooking, living indipendantly in all
Secretarial work, bill and documentation skills,organizational skills,
Private personal employee - Jersey City, NJ
January 2008 to April 2014
I was in charge with scheduling and setting up appointments for my clients personal clients at
her place of work, paying bills,keeping notes and documentation,scheduling for sit ins,viewing
appointments,scheduling the childrens councling and medical appointments,helping finding, document,
call,and schedule all councling and psychiatric Help with the children,organizing and labeling all files and
downloads,and personal shopping for my clients home and work.
Cashier/Customer Service/Sales Associate
Super 8 - North Bergen, NJ
July 2008 to January 2009
My job was to make sure to always have a smile and happy, excited attitude at all times regardless of the
person, place or thing that may not make it as easy as I thought when I first started. Also regardless of
everything happening around me that it's not always so easy always smiling and always having a happy
excited worker at all times. So I try to just remember that my job as a customer service associate all in
all is to always have a positive, happy exterer at all jobs. I do however make sure I remember what's
important about my job which is at all times always making sure that each customer and also workers
is to make sure all my customers are always happy and wanting to shop at our store next time or even
every time all together. I believe my customers need to always be happy with the service I apply to my
job and my personal excitement I get because I'm always making sure my customers and my co workers
always exsperance the best possible outcome from there current situation and excitement in all. That
may also mean that if for whatever reason my co workers or my shoppers in my eyes need to exsperance
the best total outcome in all as a customer or as my co worker which means that because of that I am
required to do and say or do anything nessary to gaurente my shoppers and co workers exsperance in
there over all exsperance and as long as everyone involved is happy and content with there exsperance
every time they come to
Work or shop that means I've gone over and beyond doing everything in my power to guarantee my
shoppers and co workers have a great exsperance every time they come to shop at my store or work
with me at the store then I'm content because I can go home knowing I achieved my goal in all and am
happy with my total outcome in all to keep my co workers and shopper close to 100% accurate at all
times when I'm working
Telemarketing Sales Representative
Unknown at this time - Raleigh, NC
November 2004 to March 2005
I was in charge of cold calling diffrent home owners and change the interest rates of there home loan
amount when they purchased there homes and setting them up with a better interest rate
Subway Sandwich Artist/Cashier
Subway in Walmart - Raleigh, NC
January 2001 to April 2003
My job requirements is to always to start wash my hands and make sure my hair is up totally and inside a
hat that I'm required to wear at all times when working at subway sandwhiches, then I start my preping,
adding any spices or any other ingredients used when preparing the dough to make fresh bread of
usually 5 to 6 different types in all, also always everyday getting fresh ingredients from the fridge when
purchased and delivered daily in order to have fresh, NEVER frozen, freshly cut and preped vegetables
daily then put into sizes daily and every night throw away. My most important job is I'm the sandwich
maker. That is the most important position or job daily.Then take all the meats that are also never
frozen and cut them out there packages daily then preped and put into individual portations so when
the customer is ordering all we have to do is take one or more meat portions onto the sandwich without
having to mess up and struggling to quickly put each portion on the sandwich easily without struggling
when making the sandwich. Then taking every seasoning which is different for each container and making
sure the full at the beginning of every shift and refilled at the end of every shift so it's full for the next
shift, then do the same with all the different subway sauces, be sure there all refilled at the beginning
and end of every shift, timing and baking all the different breads and bake enough to last at the end
or close to the beginning of each shift, toaster all the sandwich that the customer wants toasted, and
taking and putting all the fresh meatballs into subways marinara sauce for its meatball sandwhiches.
Make sure all the different meats used for our servens is put out, separated and put into a full container
of different portionable meats for all of subways amazing sandwiches, make sure all of the sandwhich
wrappers, napkins, and some types of sandwhich seasoning and sauces, make sure all your cups are
stacked enough to get threw the shift, then be sure to write down on the wrapper the kind of sandwich
it is and if there was anything extra put on the sandwich like extra cheese or double meat, always keep
all original receipts from credit, debt or gift card receipts usually inside of cash registers underneath the
bills and coins, always be sure to write down anyone applying for a job, any names left for manager
for whatever reason, put the sandwich is wrapped in paper then put in a subway long bag that fits the
subs perfectly with some napkins, ask if they would like to add a drink, chips or a cookie to the. Order,
all employees need to learn the entire subway menu especially the deals of the month, always be in
uniform, keep all tables, floors and chairs swept, mopped and sanitized at all times and be sure to keep
the drink dispenser clean and organize, keep all bathrooms clean, srubed and sanitized with everything
in the bathroom, always keep floor and counters cleaned and sanitized at all times.
Education
Online classes for training in HHA,CPR,MRDD, in Basic education and
certification in CPR,HHA,MRDD,First Aid
Online education training in all 4 diffrent certifications - Online in United states of America
January 2021 to Present
10 years of in the field exsperiance in Providing and careing for disabled and
handicapped children and seniors
Stay at home learning to handicapped 10 year old - Kent, OH
December 2010 to Present
High school diploma or GED/Trade/Highschool in Basic highschool classes/Trde
Maplewood Career Center - Ravenna, OH
August 2004 to September 2007
Middle school education(7th grade) thru sophomore year ( beginning of 11th
year) in Basic middle school and highschool education 9th periods
Cooperative Area Learning Prg. - School, MO
August 2001 to September 2007
Middle school education in Basics middle school knowledge grade 4th-6th
Brown/LEAP - Ravenna, OH
August 2001 to September 2005
Early on education in Kindergarten-4th grade
Suffield Elementary school - Suffield, OH
August 1993 to August 1997
Skills
• Amazing organizer
• A very good problem solver
• Amazing customer service workers
• Fast learner
• Can change my persoality areas to connect and relate with other people who i work with or talk to or
even interact with in my lives
• Always a positive thinker and person, i always look at my situation then reliaze everyday that other
people are going threw more stressful more dangerious and negitive living envirments and problem
worse then mine by alot actually im blessed
• Communication skills
• A positive amount of medicale dignoises and intellagence in medical history in certain areas of
medical information in all
• Working with diffrent medical and physically handicape or disabled adult and children
• Being a exstremely good orginizer in many diffrent types of organization skills
• Very good housekeeper and great with kids of all ages
• Personal Care
• Autism Experience
• Detailing
• Caregiving
• Laundry
• Commercial Cleaning
• Car Wash
• Home Care
• Personal Assistant Experience
• Special Education
• Data Collection
• Senior Care
• Math
• Meal Preparation
• ServiceNow
• Active Directory
• Help Desk
• Disaster Recovery
• Microsoft Windows Server
• Microsoft Windows
• Working on electronic devices such as android smartphones, all Amazon alexia echo devices (3
years)
• Microsoft Exchange
• Remote Access Software
• Paranormal education and investigative (4 years)
• Situation problem solving (8 years)
• Microsoft SharePoint
• Quality control
Languages
• English - Fluent
• Spanish - Intermediate
Assessments
Customer focus & orientation — Expert
October 2021
Responding to customer situations with sensitivity
Full results: Expert
Sales skills — Proficient
October 2021
Influencing and negotiating with customers
Full results: Proficient
Written communication — Familiar
October 2021
Best practices for writing, including grammar, style, clarity, and brevity
Full results: Familiar
Retail customer service — Proficient
October 2021
Comprehending and responding to retail customer needs
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued
development in any professional field.
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