Office Manager Quality Assurance

Yolaine Samad-Fuhrtz

* ******* *****. ****, ** **004 • bile: 646-***-**** • E-Mail: *********@***.*** SUMMARY OF QUALIFICATIONS

• Over 25 years of highly successful financial, administrative professional experience….

• Proven skills to deliver the highest levels of business and personal support with discretion, warmth and enthusiasm.

• Excellent listener, with talent to discern and evaluate clients' needs and desires, and then to exceed expectations.

• Tactful communicator, analytical thinker, superb organizer and motivational supervisor. Diplomatic and ethical.

• Quick learner, able to make a rapid, positive impact. Working well independently and exceptional as a strong team player.

• Composed under pressure, able to meet or beat challenging deadlines and to solve problems with adept amiability. CORE COMPETENCIES

Marketing/Sales Back Office Administration Client Servicing Supervision Cost Control Budget Tracking

Accounting Quality Assurance Document Control

PROFESSIONAL EXPERIENCE

Taylor Auto Collision Inc. - NewYork, NY (2014-Present)

• Claims Adjuster/Office Manager

Responsible for providing clients and insurance companies with accurate damage reports on vehicles in need of repair. Duties included ordering auto body repair/replacement parts and materials, estimating repair cost and job completion. Introduced vehicle loaner pilot program. Created company correspondence, for issuance and denial of credit for auto loan financing. Managed day to day office task, including call center que, with detailed emphasis on customer service. Organized vendor inventory and new business daily.

Mutual of Omaha Insurance Company.- Marlton, NJ (2009 – 2013)

• Wealth Management-Licensed Life/Health Producer

Responsible for the marketing and sales of life/disability and investment products to my clientele. April 2009 Salesman, also presented with the Bronze Starter Award for high achievement. Worked in Wealth Management dept with top producing managers, creating templates, organizing client database, scheduling, and maintaining company calendars. Tullett Prebon, Inc. - Jersey City, NJ (1999-2008)

• Operations/Capital Markets Supervisor

Supervised the capital markets dept. middle office staff, responsible for the processing and verification of foreign and domestic interest rate derivative trades. Created the templates and brokerage tickets used by active brokers for trades submitted for commission into the electronic trading application (OTC MARKER). Responsible for troubleshooting the Swapswire application and updating the Swapswire GUI (the database used for real time trade confirmation). Global Equities & Realty Brokerage, Inc. - New York, NY (1997-1999)

• Executive Administrative Assistant/Notary Public Maintained company documents and prepared files for pending high end real estate transactions, created company Correspondence regarding credit issuance/denial and notification of property availability. Executive assistant to three principal company officers, and direct assistant to company president. Classifying each individuals calendar and organizing their real estate transactions, travel itineraries and provided them with forecast for properties available. Education- 1/1996 Morgan State University- Political Science Major - Baltimore, MD Skills- Licensed Life/Health Producer, Financial Software -Reuters, Bloomberg, Swapswire, MS Office REFERENCES FURNISHED UPON REQUEST

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