Customer Experience Inventory Management

…continued…

Dawn Hartley-Culp ***************@*****.***

www.linkedin.com/in/dawn-hartley-culp-70157b1b4

Kunkletown, PA • +1-570-***-****

Summary

Operations Management

Accomplished operations leader with comprehensive experience in leading and optimizing operational functions, overseeing projects, improving processes, saving costs, and enhancing team performance. Stellar record of streamlining business operations by minimizing risks, analyzing strengths and weaknesses, and establishing goals to increase sales, develop business, and enhance customer experience. Demonstrated expertise in presenting robust solutions and efficiently managing projects simultaneously that support long-lasting partnerships, surpass customer expectations, and improve performance. Well-versed in boosting sales by creating and executing effective business processes and exceptional ability to deliver results as per the client’s demands. Expertise in evaluating and identifying potential business risks to increase the efficiency of the operations, developing, and implementing effective training programs for internal staff to improve team productivity. Well-versed in strengthening relationships with customers, staff, and executive management to achieve organizational and operational goals. Areas of Expertise

• Operations & Project Management

• Warehouse Management System

• Cost Management & Accounting

• Inventory Management & Control

• Process Improvement & Optimization

• Conflict Management & Resolution

• Quality Assurance & Control

• Recruiting & Selection Process

• Team Development & Leadership

• Customer Service Management

• Inventory Management & Control

• Staff Performance & Productivity

Career Experience

Operations Supervisor, UPS - Easton, PA 2020 – Present Lead and efficiently manage day-to-day transload activities to support account targets for the level of service, cost management, customer expectations, and volume requirements. Ensure maximum output, accuracy, and efficiency by overseeing department resources. Enforce safety policies/procedures and ensure the team adheres to the department, station, corporate, OSHA, and WISHA regulations. Track the overall department performance while ensuring all staff members receive skills, safety training, appropriate materials and information, regular evaluation, and effective guidance to improve performance and productivity.

● Optimized operational efficiency and improved employee engagement, communication, and inter-department cooperation by creating an encouraging and professional working environment for the staff.

● Promoted professional development and enhanced flexibility while ensuring backup coverage of vital functions and processes by developing an aggressive cross-training program within the department.

● Developed and executed robust employee personal development plans according to the requirements for continuous professional growth of department personnel.

● Addressed the employee, department, and corporate needs within time and productive manner by serving as an effective liaison and advocate on all levels.

● Maintained and exceeded the overall established standards for accuracy and productivity. Assistant Store Manager, Family Dollar Stores Inc 2019 – 2020 Managed opening/closing procedures and recommended improvements to enhance the efficiency of daily activities. Planned and developed employee schedules, balancing individual requests, and requirements with business needs. Evaluated job applications and presented hiring solutions to recruit top candidates for key vacancies. Supported staff in delivering impeccable services by implementing robust monitoring and corrective action strategies. Supervised associates by providing direction and instruction for stocking shelves, rotating stock, and receiving deliveries. Maintained high levels of organization in-store by directing customers and replenishing merchandise.

● Improved business operational efficiency and maintained quality, timeliness, compliance of deliveries, and tight cost controls by evaluating suppliers.

● Chaired and organized weekly staff meetings to boost team morale, address and resolve issues, plan improvements, and evaluate progress towards goals.

● Slashed company expenditures costs and achieved budget targets by efficiently monitoring, tracking, and controlling expenses.

● Coached and guided new team members while facilitating recruiting new staff and managing their documents.

● Maintained compliance in merchandising, inventory, and customer services by conducting mandatory audits.

● Strengthened relationships with customers by responding to resolving their client queries/concerns promptly.

● Boosted employee satisfaction rate by developing and implementing a professional working environment.

● Achieved business targets regularly by increasing staff engagement and developing robust plans. Warehouse Associate, Amazon.com - Easton, PA 2018 – 2019 Monitored and efficiently managed product staging to efficiently transfer products between receiving, storage, and shipping locations. Ensured all merchandise is unloaded and received by utilizing proper procedures and delivered to the appropriate location within the store. Verified quantity and description of materials received by checking merchandise against the packing list. Prepared shipment orders by systematically picking, packing, and labeling merchandise. Transferred and lifted heavy loads of merchandise by utilizing Forklift, Clamp, Standup forklift, and Order Picker equipment. Updated records accurately by documenting information, shortages, and discrepancies.

● Improved accuracy and prevented errors by conducting ongoing and outgoing shipment inspections.

● Verified the product quality and quantity issues, and returned unacceptable material to vendors to request replacement/refunds by evaluating suppliers and product inventory.

● Documented and monitored inventory levels as well as conducted audits to address and resolve inaccuracies by utilizing hand-held devices and computers.

● Maintained the overall health and safety standards while working around machinery and operated PC and RF- based computer systems with a high level of accuracy.

● Resolved variances issues and maintained data accuracy by performing daily cycle counts and quarterly inventories.

● Delivered the products within time and minimized errors by labeling and accurately moving customer orders.

● Reduced downtime and improved efficiency by streamlining the material delivery processes. Operation Manager, Lowes - Lehighton, PA 2017 – 2018 Developed and administered annual budget with effective controls to prevent overages, minimize burn rate, and support sustainability objectives. Controlled day-to-day business operations by devising short and long-range strategies to grow profitability and accomplish goals. Implemented policies and standard operating procedures for continuous improvement. Created and submitted strategy and initiative reports to highlight current actions and recommended improvements to the corporate committee. Analyzed upcoming program plans to forecast expected resource needs.

● Cultivated relationships with customers and efficiently managed accounts to generate revenue and profit.

● Devised robust business strategies and determined process improvements to enhance customer experience by monitoring customer feedback.

● Improved operational efficiency by efficiently controlling budgets, overseeing customer accounts, managing schedules, and organizing meetings.

● Conducted production sections inspected regularly; resulting in identifying and resolving unauthorized, unsafe, and ineffective practices.

● Revamped and improved the procedures, implemented best practices, and resolved quality audit findings by coordinating with the process owners.

● Maximized productivity and management systems by establishing specific goals and managing operations.

● Advanced productivity KPIs by leading training on procedures and safety practices.

● Optimized team performance and improved employee evaluation process. Experienced Operations Manager, AmerisourceBergen - Bethlehem, PA 2016 – 2017 Developed local operational procedures and policies that ensure quality within the organization. Ensured compliance with all relevant SOPs and good business practices. Oversaw TMS activities to ensure all deadlines / special pick-up and delivery instructions are met. Loaded product into vehicles with strapping, bracing, and padding to prevent damage to products. Trained and effectively guided team regarding operational procedures to improve performance.

● Leveraged expertise in effectively communicating with technology, executive, and business audiences.

● Maintained positive employee morale and promoted a cooperative and harmonious working environment. Manager, Dollar General - Saylorsburg, PA 2014 – 2015 Superintended entry-level staff members, facilitated the hiring process, and led retail operations while delivering exceptional customer services. Performed additional duties for assistant manager and manager positions, including responding to telephone calls, setting schedules, and effectively communicating with Dollar General’s corporate office.

● Delivered comprehensive training for various positions, including hands-on audio, visual, and verbal orientation. Additional Experience

Paraprofessional Aide – Pleasant Valley School District Operations Manager – Excel Automotive

Education

Bachelor's degree in Applied Science,

Peirce College, Philadelphia

Licenses & Certifications

Hazardous Waste Operations & Emergency Response Training Forklift Certified

CDL A

Technical Proficiencies

SAP AS9100 Six Sigma SAP Warehouse Management Microsoft Office Suite ERP systems

Contact this candidate