Customer Service Quality Control

Natalie Cadena

562-***-****, **************@*****.***

An individual looking to join the workforce industry to establish some professional growth as well as acquire new skill sets. Open to any job opportunities that can lead to personal growth as well as increase the amount of experience I have in the customer service field.

Experience

March 2018 – December 2018

Care Giver, Maggie’s Medical Group

Job duties involved coordinating client transportation throughout the day to ensure they receive some daily movement. Conducted daily cleaning and grooming for clients who were physically incapable of doing so due to their physical limitations. Conducted medication management and logged the medications that were provided to the client to keep record of their daily medication intake. Worked collaboratively with fellow staff members in organizing times to provide clients physical therapy sessions as well as collaborating with the client doctors in regards to medication management.

September 2016 – November 2017

Quality Control, Emit First

Job duties involved managing and arranging monthly safety drills as well as meeting with the safety and activity committee to discuss monthly drills and activities. Worked alongside the local hospitals in obtaining merchandise that is in need of cleaning and sanitizing and organized pick up date for merchandise that has been cleaned and sanitized. Inspected PH levels for hospital clothing that were being ran through the washer to ensure the levels were at the safe ph level. Conducted community outreach and hosted community events which provided clean and safe clothing for individuals in need as well as donated clothes to local shelters.

June 2016 – September 2016

Quality Control, Tunnel GNM

Job duties involved washing clothing and the utilities of the local fire department and ensuring that the quality of the gear being washed was up to standard and discarded clothes that did not meet the standard. Coordinated clothing preparation to ensure that the clothes were being washed in a timely manner and placing them by hand on the production line. Maintained appropriate PH levels for the gear and clothes being washed as well as worked collaboratively with staff members in ensuring that the merchandise was being properly shipped back to the appropriate agency.

August 2015 – June 2016

Crew Member, Club Fortune Deli

Job duties involved preparing meal preps as well as topping preps to assist in inventory being stocked. Coordinated meal preparations according to the time of day to ensure that there were meals that were stocked and prepared for sales. Kept track of inventory and stocked any inventory that was running low and coordinated with staff members in ensuring that the store was stocked. Assisted in janitorial services in which I maintained cleanliness of the store and the appropriate areas that customers will utilize. Assisted in the cash transactions and purchases made and assisted in creating any remedies to ensure customer satisfaction. Welcome and greeted customers that entered the Deli store and created rapport with the regular customer that came in.

Education

High School Diploma, May 2002

El Rancho High School

6501 Passons Blvd, Pico Rivera, CA 90660

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