Customer Service Team Members
Resume:
Sierra Carr
LOCATION: ROSEVILLE MI
*******************@*****.***
Work Experience
Cashier/Customer Service
4th Street Market-London, KY
July 2022 to October 2024
• Provided exceptional customer service by greeting and assisting customers in a friendly and professional manner
• Demonstrated product knowledge to effectively answer customer inquiries and make recommendations
• Handled cash transactions accurately and efficiently, ensuring register balances at the end of each shift
• Maintained a clean and organized store environment, including restocking shelves and arranging merchandise displays
• Collaborated with team members to achieve overall store objectives and improve customer satisfaction
• Assisted in inventory management by conducting regular stock checks and reporting discrepancies to management
• Upsold additional products or services to increase average transaction value
• Resolved customer complaints or concerns promptly, finding appropriate solutions to ensure customer satisfaction
• Contributed ideas for improving store operations, such as implementing new merchandising strategies or streamlining checkout processes
• Managed returns or exchanges according to company policies, providing efficient resolution for customers while minimizing loss for the business
• Built strong relationships with repeat customers through personalized service and follow-up communication
Pad Printer Set Up
Highlands Diversified Services, Inc-London, KY
September 2019 to September 2020
• Led a team of XX painters in completing residential and commercial painting projects on time and within budget
• Implemented quality control measures to ensure high standards of workmanship and customer satisfaction
• Prepared surfaces for painting by cleaning, sanding, patching holes, and applying primer as needed
• Ensured compliance with safety regulations by implementing proper ventilation systems and utilizing personal protective equipment (PPE)
• Maintained accurate records of materials used, labor hours worked, and project expenses for cost tracking purposes
• Trained new team members on painting techniques, safety procedures, and company policies Welder
Highlands Diversified Services, Inc-London, KY
September 2018 to September 2019
• Performed various welding techniques including MIG, TIG, and stick welding to join metal components
• Operated and maintained welding equipment such as welders, torches, grinders, and plasma cutters
• Ensured proper safety measures were followed at all times during the welding process
• Inspected welded joints for quality assurance and made necessary repairs or adjustments
• Collaborated with team members to plan and execute complex welding projects within specified deadlines
• Fabricated metal structures according to project specifications using precise measurements
• Worked with a variety of metals including steel, aluminum, stainless steel, and cast iron
• Maintained accurate records of work performed including materials used and hours worked on each project
• Assisted in the development of new welding procedures to improve efficiency and quality standards
• Troubleshooted equipment malfunctions or defects to minimize downtime during production processes
• Collaborated with engineers or designers to provide input on design feasibility from a welder's perspective
• Trained junior welders on proper techniques, safety protocols, and equipment operation procedures Education
Associate's degree in Psychology
Somerset Community College - Somerset, KY
October 2024 to Present
Psychology Major, currently in classes to get my peer support certification High school diploma
North Laurel High School - London, KY
August 2014 to January 2018
Completed online using Penn Foster so I could maintain my job, so I could pay for my monthly car payment, insurance, as well as my phone bill at 17 Years of Age Skills
• Welding
• Machining
• Mechanic Experience
• Merchandising
• Quick service & fast food restaurant
• Renovation
• Customer service
• Peer Support
• Front desk
• Hotel experience
• Housekeeping management
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