Customer Service Data Entry

Yelena Kapitanyuk

Sacramento, CA Phone 916-***-****

E-mail ****************@*****.***

• Logistics, Customer Service, Administrator experience

• Ability to work independently and with others

• Communication, organizational, multitasking and problem-solving skills

• Honest, trustworthy, and reliable with a strong work ethic

• Fluent in English, Russian, and Ukrainian

Skills:

Conduct High volume phone calls

Experienced Customer Service Representative

Excellent Computer skills including the entire Microsoft Office, Excel, Lotus Notes, CRM, familiar with EPIC.

Serious commitment to ethics

Believe deeply in producing excellence all levels of endeavor

Objective

To secure a customer service position within a company, employee-oriented organization, where strong data entry skills and professional customer service skills can be effectively utilized, as I develop my career with the company.

Experience

06/2014-Present Cascadia Express Inc-Logistics Trucking Company- Dispatching brokers and drivers, answering phones, and updating brokers of the location of the load, etc. Negotiating with the broker to get the best-paying load. Hiring/Firing drivers. Processing cargo/liability claims. Processing payroll for independent contractors and employees. Developing and implementing efficient office procedures. Conduct regular safety audits on equipment, stay up to date with safety regulations, Ensure compliance with company policies and shipping legislation.

03/2014 to 05/2014 Contact Center Agent for Sutter Health- Roseville (Temp)Responded to 800-line, high call volume /very fast paste environment, assisted patients with payments, took payment over the phone, verified if patient has health coverage, attached coverage to patient’s account, sent out claims to health insurances for payment. Advised patients of financial assistance programs. Programs mainly used: EPIC, Salesforce.com, passport data base. Documented each call in details, reason for call and resolution.

10/2009 to 06/2013 Administrator III-Eligibility Specialist-Maximus Inc, Healthy Families Program. Processed applications and Annual Eligibility Reviews (AER) to determine eligibility status. Determine the appropriate level of eligibility in accordance with established guidelines for eligible applicants, Enter appropriate information into the automated system for the tracking of all cases processed, Effect timely updates to the database when there are changes in circumstances or eligibility status, Responsible for all activities associated with applications processing, eligibility determination and enrollment.

09/2008 to 10/2009 Administrator I-CSR Maximus Inc, Health Care Options-In Rancho Cordova Responded to 800-line phone system, Average 85+ calls per shift with an average QA score of 98% or better, assisted callers in timely manner with choosing a health/dental plan throughout the state of California. Transferred urgent calls to the required departments quickly and accurately. Processed all transactions and assisted my co-workers as needed, also offered and helped other departments with enrollment/disenrollment.

06/2002 to 07/2008 Executive Admin- Skyline Trucking Co.- in Sacramento California Assisted CEO of company with time sensitive correspondence. Interacted effectively with dispatchers, customers, agents and drivers. Facilitated to attend regular telephone and email.

Coordinated the general nature and level of work performed by assigned persons.

Adhered to comply with corporate requirements on carrier performance. Resolved problems, booked, dispatched and monitored premium freight. Processed payroll for staff. Performed general office duties as filing, faxing, data entry, sending/receiving ingoing/outgoing mail, and running office errands. Assisted with employee files, resume screening.

Education

Center High School-Antelope, CA Graduated in 2002

2018-2022-American River College, Business Administration (will continue to receive bachelor's degree)

Additional Skills

Microsoft excel, Publisher, Excellent written/verbal communication, Inventory, Power Point, Office procedures, 10-key touch, advanced in EPIC, Salesforce.com, passport data base. Organizational skills, Bookkeeping/billing, Ability to multitask, Self motivated, adaptable, quickly learn new procedures.

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