Customer Service Retail Sales
Resume:
KSHITIJ BHATTARAI(KISHAN)
***************@*****.*** / **********@*****.***
Objective:
Award-winning retail sales, hospitality management and customer service expert with 6 years of experience who excels in fast-paced, deadline-driven environments. Highly motivated and experienced sales person, with a strong background in retail sales, fashion merchandising customer service support, and the hospitality management. Communication Test Design Inc. (CTDI)
Flowermound, TX (09/2020- Present)
Assistant Technician/Repair Technician
● Repairing phones, especially Samsung phones
● Fixing and replacing mother board to right model.
● Checking the function of phone.
● Running the REV machine for calibration of phone, functionality check and grading phones for pass or fail.
Kroger – Irving, TX (10/2019- 09/2020)
Cashier/customer service
● Cash handling and customer service
● Giving an amazing customer service with positive attitude
● Meeting the goals of customer satisfaction
● Excelled the work regularly in intense and busy environment.
● Helping and training new associates in order to work in fast pace. SAMSUNG – Coppell, TX (09/2018-08/2019)
QC Inspector
● Checking the quality of phone.
● Checking bezel and cosmetic.
● checking charging port, matching IMEI with etching number.
● checking functionality of the phone.
● Updating the software checking cameras sensors pixels.
● Re-starting and rebooting the phone
US Bank Cupertino, CA. (07/2017-08/2018)
Universal Banker
● Served customers by educating about the benefits of the products and services
● Opening checking/saving accounts and credit cards
● Meeting daily, weekly and quarterly goals
● Following up with clients by call, e-mail and one-on-one. Cupertino Inn/ Grand Hotel
Cupertino, CA (03/2015-07/2016)
Front Desk Associate/Assistant Manager
● Handled guest inquiries pertaining to hotel services guest registration and travel directions or make recommendations regarding shopping dining or entertainment with the focus on quality and service.
● Improved property management functionality by submitting key change requests
● Coordinated sale and planning for wedding parties and events
● Maximized revenues partnering with regional manager to forecast rates based on market trends
● Confirmed reservation in system and reviewed all noted information
● Recorded guest comments or complaints referring customers to managers as necessary
● Promoted positive guest relations to all individuals approaching the Front Desk
● Issued keycards and escort instructions to bellhops
● Cleaned and maintained lobby and common areas restocking supplies and watering plants
● Advised housekeeping staff when rooms have been vacated and are ready for cleaning
● Deposited guest valuables in hotel safes or safe-deposit boxes WoodCrest Hotel (03/2014-04/2016)
Cupertino, CA
Front Desk lead/Associate Manager
● Made schedule and provided mentorship and supervision to other employees
● Provided guest Arrivals and Departures service with highest quality and integrity
● Oversaw guest registration reservations and other clerical duties with a focus in quality and courtesy
● Solid experience in accounting functions such as account Payable/Receivable and auditing
● Offer referral for services and handle requests for information
● Communicate with all hotel departments efficiently and maintain the function board in the hotel lobby
● Arrange for shuttle services and assist with other guest transport needs
● Confirm sufficient supplies are ready and available to last the entire shift
● Direct phone calls as necessary and ensure incidental services
(movies phones video games etc.) are active or restricted
● Prepared the daily reports.
KOHL’S; Santa Clara/Milpitas/Campbell, CA
Sales Associate/Customer Service Lead, 09/2012-06/2016
● Participated in managing the stores monthly sales goals and acted as a front lead to achieve the target.
● Hire, schedule and train staff members.
● Carried customer-retention program using monthly subscription program. Signed up more than 1,500 customers and increased overall store sales by 15 percent during first year of program.
● Won customer service award for managing store with highest customer satisfaction rating.
● Increased overall store sales by 10 percent during tenure.
● Implemented and created curriculum for staff in-service days, to help sales associates learn better customer service and sales skills.
● Processed shipments and maintained organized stock shelves. Statefarm Insurance (02/2016-5/2016)
● Calling Clients and informed about the Quote.
● Handled the office by setting up manager’s meetings, follow up with the clients on regular basis
● Customer service with excellent people skills.
● Provided the knowledge to clients about the insurance and followed with meetings.
Education
Bachelor’s in Psychology Concentration (In Progress) From De Anza College.
Languages
English – Excellent
Nepali – Native
Hindi – Native
Urdu – Excellent
Spanish – beginners
References:
Available upon request
Contact this candidate