Information Technology It Operations

John Crossley

New Port Richey, FL 816-***-**** ***************@*****.***

INFORMATION TECHNOLOGY LEADER

Work Experience

Director of Information Technology December 2005 – May 2024

encompas – Kansas City, MO

Directed IT operations for office furniture dealer with 200 product lines, sales offices in 3 major markets and installation warehouse that served corporate offices, higher education, and GSA throughout company revenue growth from $2M (2005) to $40M (2024)

Oversaw IT operations, including computer systems, networks, security, hardware and software deployments, applications, and disaster recovery

Analyzed business requirements for IT needs and systems, evaluated IT operations against established goals, identified technology needs and made recommendations to owners

Designed and implemented IT strategies and infrastructure, and established IT policies and systems to support company strategies and goals

Submitted annual IT business plans and budgets to owners, optimized budgets and assessed the need for new equipment and software

Controlled all servers, ERP system (Team Design and Khameleon), and Fortinet security software to ensure IT assets were current, protected, and recoverable

Managed 4-person in-house staff (out of 33 company employees)

Led a team of third-party providers, including scheduling, organizing, assigning projects, and conducting performance evaluations, to optimize IT resources, financial objectives and productivity

Managed 6-month compliance process to partner with US Air Force to provide product

Evaluated company adherence to federal technology requirements for security

Controlled process to ensure all employees could work remotely – reviewing inventory of mobile assets, establishing network, VPNs, and system security, and training staff on process and security procedures

Managed seamless transition during COVID lockdowns without any loss of projects or productivity

Made recommendations and implemented company-wide technology updates and held sessions to teach employees on new features

Communicated with ownership and department heads, and reported progress and challenges to owners

Manager of Information Technology August 1999 to May 2005

Corporate Design Group – Overland Park, KS

Managed all IT processes and operations, supporting 19 employees in $2M company – processes, orders, inventory, communication, and security

Established IT plans for each department within company

Annually evaluated business requirements for IT needs formulating plans and budgets

United States Marine Corps

Marine Air Base – Beaufort, SC

Was prompted to the rank of E-5 after only 27 months.

Prompted to Non-Commissioned Officer in Charge of the base Communications Center. One of the youngest NCOIC in the history of the communications center.

Managed a staff of 9 marines

Education

MBA in Business Information Systems

DeVry University's Keller Graduate School of Management

B.Sc. in Information Technology

DeVry University

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