Sales Associate Customer Services
Resume:
Ana G Hernandez
Houston, Tx *****
****************@*****.***
Skills
-Team assignment -Resolving Complaints -Payroll Preparation
- Money flow control -Supervising Employees - Daily transaction Review
- Leadership - Shrinkage prevention - Workflow Monitoring Experience
May 2024 to present
Walgreens co Store Houston tx - Sales Associate
Customer Services, Ring up and stock merchandise, on daily basic Control Cash flow at register.
November 2021- April 2024
Family mini grocery store Cleveland tx- Manager
● Ring up merchandise, order and stock merchandise, add item to price book
● Customer services and handle cash flow at the register on a daily basis.
● Monitoring work schedule, handling customer complaints. September 2003 - October 2021
Tnl Shell Houston tx - Supervisor
Store Manager from 2003 to 2007
Managed Sales Associate schedules, making grocery orders, doing a daily paperwork balance business day, making and doing bank deposits.
Assistant Supervisor from 2007 to 2013
Helping the supervisor to handle 20 locations over the Houston and Rosenberg area being 4 locations in the Rosenberg area as my responsibility area. 2
Coached Management to teach them control Inventory loss prevention, helping them with bank deposits, Handling customers complaints, Interview new Sales Associates and management positions. Receiving training and advice from owner and supervisor to help handle the other 16 locations.
Supervisor from 2014 to 2021
Take over 10 locations after owner sold out the other 10 locations, Have the reward in 2015 as supervisor of the year. I have worked 7 years handling the business as my own, working very closely with the owner, doing my responsibilities as the position of supervisor; conducting a mini audit to control cash flow and cash shortages.
Leadership management to increase sales, reduce inventory shortage, customer complaints and help them to manage on a daily basis to finish the compromise we have as a team to take the business to the next level.
● Work with management team to implement proper division of responsibilities
● Handle customer complaints, evaluate employees performance
● Coached and trained to improve weak areas, monitored cash flow
● Onboarded new employees with training
● Maximized performance by monitoring daily activities MOTIVA SHELL Houston tx
April 1996 to September2003 Cashier - Asst. Manager - Manager Cashier from 1996 to 1997
Customer services, stock merchandise, work alone without supervising. Assistant Manager from 1997 to 1999
Work closely with the store manager to complete the daily work as scheduled, grocery order, control cash over short, minimize employee turnovers. Store Manager from 1999 to 2003
Smooth work to build my team work with sales associates to have excellent customer services, increase sales and reduce cash and inventory lost. Was manager of the year in 2001
3
CLEANING SERVICES Arlington VA
From 1992 to 1996 maid
Do a full clean houses a 1-2-3 level including basements also the laundry beds sheets Routing and deep cleaning services.
2010 -2010
Houston Community College - GED
Validate my high school from my country at this institution with GED Awards
Manager of the year on 2001
Supervisor of the year 0n 2015
Recognition for 16 years of service
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