Customer Service Data Entry
Resume:
ROCKAWAY BEACH, NY *1693
**************@*****.***
Julia Baez
SUMMARY
Detailed professional with thirteen years of experience in administrative support and customer service roles, including managing electronic records and coordinating appointments. Skilled in computer based tasks, ensuring accuracy, and efficiency in data entry and record-keeping.
SKILLS
● Customer service
● Data entry
● Receptionist
● Communication
● POS
● PowerPoint
● Word
● Mac OS
● Fast typing
● Attention to detail
● Adaptability
● Independence
● Restaurant server
● Mixologist
● Hostess
EXPERIENCE
Bracco’s on the Mile, Freeport NY — Waitress/Bartender APRIL 2017 - PRESENT (SEASONAL)
● Delivered exceptional customer service by taking orders, serving food and beverages, and ensuring overall guest satisfaction.
● Built strong rapport with customers through positive interactions and memorable experience.
● Managed large table effectively, providing personalized service to groups of 6 to 30 guests.
● Navigated high-volume in a fast-paced environment, ensuring accurate and timely beverage service while maintaining a balanced cash drawer. Arvern Dental, Lynbrook NY — Remote Data Enrt
OCTOBER 2021 - September 2024
● Accurately entered and managed patient information within the electronic health record system, ensuring data integrity and confidentiality.
● Prepared comprehensive reports and maintained detailed records of payments and transactions.
● Assisted with processing dental insurance claims, creating and managing patient dental records.
● Collaborated effectively within a team environment, overseeing insurance billing, data entry, and payment tracking to enhance operational efficiency.
Cabo, RVC NY — Waitress
JULY 2014 - MAY 2017
● Delivered attentive customer service by greeting and seating guests, offering menu insights, and addressing questions effectively.
● Ensured order accuracy and customer satisfaction by attentively accommodating special dietary requirements.
● Persevered a clean and orderly environment to enhance the overall dining experience for guests.
Minnesota’s, LONG BEACH NY — BUSSER/BARBACK/HOSTESS MAY 2013 - FEBRUARY 2014
● Managed guest reception and op optimized customer satisfaction during peak periods by effectively coordinating waitlist and seating arrangements.
● Maintained and restocked supplies.
● Conducted comprehensive training for a new front of house staff in the operation of Aloha POS system and other essential job functions, enhancing team proficiency and service quality.
Safe Horizon, MANHATTAN NY — INTERN/FRONT DESK RECEPTIONIST OCTOBER 2012 - AUGUST 2014
● Assisted is coordinated guest arrivals and departures, maintaining an efficient and hospitable environment.
● Managed multi-phone line phone system, effectively directing calls and assisting guest inquiries in a timely manner.
EDUCATION
KINGSBOROUGH COMMUNITY COLLEGE, Brooklyn NY — Associate's Degree in Liberal Arts & Sciences
SEPTEMBER 2013 - MAY 2016
LONG BEACH HIGH SCHOOL — High School Diploma
CERTIFICATIONS
● Young Adult Internship Program
● National Retail Federation Consumer Service Certification
● Advanced B.A.R Certified / Bartender-Mixologist Certified
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