Customer Service Retail Sales
Resume:
Michelle Couto
Customer service Fresno, CA ***** ******@*****.***
Experienced and driven Retail Manager with 9 years experience. A proven leader of retail sales in developing successful growth strategies and training individual team leaders in product benefits and customer service techniques.
Work Experience
Production Assistant
Northwest Exteriors-Fresno, CA
April 2023 to May 2024
Input new customer information. Assist customers with warranty and service requests. Schedule customers for final measurements and installation date. Daily review and update customer files. Request and submit permits. Draw out plot plans for customers with permits. Process payments.
Telemarketer
Northwest Exteriors-Fresno, CA
April 2022 to April 2023
Schedule appointments for complimentary in home exterior estimates.
Customer Service & Inside Sales Admin.
Tempest Technology-Fresno, CA
October 2020 to December 2021
Respond to all customer inquiries in a timely manner. Negotiate prices, terms of sales, and service agreements. Quote prices, credit terms, and other bid specifications. Utilize a consultative selling approach on all calls and developed strategies to grow customer base. Prioritized daily workflows, including all inbound calls, quotes, and sales-related inquiries. Set up new accounts, established customer credit, and set up payment methods. Managed and recorded all leads from outbound telephone marketing. Contacted new and existing customers to discuss how their needs could be met with specific products and services. Answered customers’ questions regarding products, prices, and availability. Maintained friendly and professional customer interactions at all times.
Order Fulfillment Associate
The Home Depot-Fresno, CA
May 2020 to September 2020
Fulfilled online orders as well as delivery orders. Made sure that product was in stock for customers prior to merchandise pick up. Palletized, banded, and wrapped orders prior to delivery date and printed confirmation order on the delivery date for pickup. Called customers to inform them of products that were not in stock as well as order cancelation. Helped with curbside pickup orders along with customer returns.
Designated Business Owner
Target-Fresno, CA
August 2019 to December 2019
Scanned designated area of inventory for proper placement. Maintained fulfillment of merchandise for designated areas throughout the store. Recommend, select, and help locate or obtain merchandise based on customer needs. Compute sales prices, total purchases and receive and process cash or credit payment. Answer questions regarding the store and its merchandise. Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
Assistant Store Manager
Dollar General-Fresno, CA
November 2016 to August 2018
Opening and closing procedures, Provided customer service by assisting customers and responding to customer complaints.
Store Manager
Dollar General-Fresno, CA
March 2015 to October 2016
Managed the performance of a small group of employees. Assigned duties to my staff and managed the scheduling. Operated opening and closing procedures.
Front end Lead lo Asst. Manager
Dollar General-Clovis, CA
September 2012 to March 2015
Provided customer service, assigned duties to employees. Handled customer complaints. Open and closing procedures.
Sales Associate to Assistant Manager
Dollar General-York, NE
May 2009 to June 2011
Opened and closed store. Assisted the Store Manager with scheduling. Multi-tasked, handled large amounts of money. Provided customer service for customers. Assigned tasks to employees.
Cashier/Customer Service
Walmart-York, NE
2006 to October 2007
I received payment by cash, check, credit, automatic vouchers, and automatic debit. Issued receipts, refunds, credits, or change to customers. Cash checks for customers, provide customer service. Multitask, Keep front register area dean
Education
Medical Assistant in Medical Assisting
Institute of Technology - Clovis, CA May 2012 to January 2013
Skills
•Order Fulfillment
•Inside Sales
•Management
•Store Management Experience
•Retail Management
•Assistant Manager Experience
•Order Entry
•Sales Management
•Purchasing
•Negotiation
•Merchandising
•Multi-line phone systems (2 years)
•Retail Sales
•Microsoft Outlook
•Pricing
•Freight Experience
•Upselling
•Operations Management
•Profit & Loss
•Telemarketing
•Cold Calling
•Customer service
•Organizational skills
•CRM Software
•Clerical experience
•Filing
•Office management
•Account Management
•Outside Sales
Languages
•English - Expert
•Spanish - Fluent
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