Customer Service High School
Resume:
KERI
HUNTER
************@*****.***
Louisville, Kentucky 40216
Bold Profile
Dynamic professional with over 10 years in customer service and 5+ years of managerial experience, notably at ADP. Excelled in enhancing customer satisfaction and integrating new technologies. Known for exceptional team collaboration and fast learning abilities. Skilled in Microsoft Outlook and general healthcare knowledge, demonstrating dedication and adaptability in fast-paced environments. PROFESSIONAL SUMMARY
SKILLS
• Efficient Microsoft
• Outlook
5+plus years Managerial
Experience
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• Team Player
• 10+years in Customer service
• General Heath care Knowledge
• Fast learner /Adaptable
• Dependable
• Dedicated
JCC
Shelbyville, KY • 05/1998
High School Diploma
EDUCATION
ADP - Consumer Cellular
Louisville, KY • 10/2023 - 11/2024
Spirit Logistics - Spirit Logistics
Louisville, KY • 02/2021 - 08/2023
WORK HISTORY
Collaborated with cross-functional teams to ensure seamless integration of new technologies in the cellular infrastructure.
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Improved customer satisfaction with timely resolution of technical issues related to cellular networks and devices.
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Accelerated project completion timelines through effective coordination with vendors, suppliers, and contractors involved in cellular projects.
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Provided exceptional support to customers through comprehensive training sessions on device usage and troubleshooting techniques.
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• Inbound high call volume
• Payments
• Troubleshooting
• Claims
• Outbound calls
• Sales
• Porting
• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
Skilled at working independently and collaboratively in a team environment.
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• Proven ability to learn quickly and adapt to new situations.
• Dispatcher
• Worked with customers home orders
• Working with drivers to make drop off to homes
• Tracker
• Prebilling
• Survey's
• Supervisor / HDM
DCL Logistics - DCL Logtics
Louisville, KY • 02/2019 - 02/2021
ADP - ADP
Louisville, KY • 06/2017 - 02/2019
Super 8 Hotel - Super 8 Motel
Louisville, KY • 10/2016 - 06/2017
Answer incoming calls for customer reservations
Check customers in and out of Hotel
Transfer calls throughout hotel from multi line phone system Emailed customer receipts and confirmation
House keeping responsibilities were met by house keeping team Perform room audits to make sure proper care was being taken, safety and health regulations were met
Family Businness - Ke-Ke Tanning
Shelbyville, KY • 07/2005 - 10/2016
• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
Skilled at working independently and collaboratively in a team environment.
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• Proven ability to learn quickly and adapt to new situations.
• Verifier
• Supervisor
• Closed and open up warehouse
• Team of 20
• Had to push out products by bundle
• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
Skilled at working independently and collaboratively in a team environment.
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• Proven ability to learn quickly and adapt to new situations.
• Answering customer calls
• Giving customers rates for health insurances
• Different programs for their insurance
• General office work
• Use of copy and fax machine
• Answering multi lines phone system
Contributed to a clean and hygienic environment by maintaining the cleanliness of tanning beds and rooms after each use.
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Utilized knowledge of tanning products and skin types to tailor customers' tanning experiences.
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Resolved any customer complaints or issues professionally, ensuring a positive outcome for both the client and the salon.
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Educated clients on health and safety of tanning facilities and procedures.
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• Answered phone calls
• Sold promo packages
• Assisted customers with tanning bed fuctions
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