Human Resource Customer Service

LAKOSHA GONZALEZ

** ********* ****** · Montclair, NJ 07042 201-***-**** (M) · ********@*****.***

Qualifications Summary

A self-motivated, organized, and detail-oriented individual ready to serve as a Human Resource Coordinator/Assistant within an organization with an exciting professional inclusive culture. A self-starter, with the ability to multi-task, excellent verbal communication and interpersonal skills, and intermediate knowledge of Microsoft Office

Employment Synopsis

Recovery Claims Associate Nov 2021-Present, Sedgwick Claims Services

Process accident and liability claims from Avis, Budget, or Payless rental groups.

Contact the renter/claimant carriers to ensure payment of damages and follow up with the renter for unpaid balances.

Process payments with credit cards or checking accounts to finalize the bill and close out claims.

Interact with insurance and liability teams to ensure claims are billed properly before subrogation.

Send 30/60/90-day letters via mail, emails or phone calls. Process credit card or check account payments.

Customer Relations Representative June 2018-May 2020, Mindlance Inc/Sanofi Pharmaceuticals

Answer incoming calls of patients/providers.

Process Sales orders through SAP/Run VA02 reports, Check & confirm product replacements,

Mail correspondence, assist providers with requests, process customer payments credit cards.

Create inquiries, and process product replacements, fax, and email refund paperwork, enter info into Siebel.

Confirm EDI, Esker or Shift portals for orders placed and give confirmations.

Customer Service Rep Consumer Affairs-June 2018- May 2020 Premier Response, North Bergen, NJ

Answer phone calls and customer inquiries about StarKist products.

Make calls to customers regarding complaints. Respond to customer emails.

Process product claims, work with Quality Assurance to confirm results, and follow up with the consumer.

Customer Specialist-Feb 2015 –Apr 2016, The MCS Group, Newark NJ

Retrieve medical records, billing, scholastic, employment, as well as diagnostic images/film or legal files.

Make outbound calls to facilities, acted as liaison between client litigation; entered correspondence.

Customer Relations Coordinator, Sept 2005 – July 2011, CABLEVISION, Newark, NJ

Responsible for customer service in the digital equipment division, duties included answering customer queries, problem-solving and providing detailed information on new products.

Used problem-solving and informative methods to assist the customer by troubleshooting.

Document conversations provided accurate product information and reviewed for accuracy.

Laboratory Technician, Jun 1997 – Jul 2004 ALPHARMA PHARMACEUTICALS, Elizabeth NJ

Performs clinical laboratory activities including collection and handling of raw material pre-analysis, and data.

Front Desk Supervisor/Assist HR Coordinator Sept 1988 – Jan 1997 HILTON GATEWAY HOTEL, Newark, NJ

Analyzed, balanced, and corrected the general ledgers to prepare accurate and precise financial statements.

Provided guest services monitor daily house count, expected arrivals/departures, in-house group activities, room rates, special rates, promotions, and service staff availability.

Supports recruiting process.

Assists with Onboarding process, implemented of training with new agents, helped to create morale ideas

Process time sheets, and payroll of department.

Delegated and coordinated daily work assignments to a staff of 12 employees.

Education / Training

Certification: Chemical Technology, Aug 1996 – Dec 1996, Essex County College - Tech Training Project

BA/Business Administration/Human Resource May2019 2023- Graduation June 2024 Strayer University Piscataway NJ

Skills:

Adobe Reader ·MS Office · Word, Excel, PowerPoint, Outlook, SAP PKF-9, SharePoint, Citrix/Voyager System, HRIS

Ebill Payment Portal

References: Available Upon Request

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