Customer Service Project Coordinator

Robert L. Ziesmer

Dallas, TX *****

Email: ***********@*****.***

Phone: +1-239-***-****

Professional Summary

Experienced administrative professional with over a decade of expertise in finance, logistics, and customer service. Proven ability in problem-solving, customer relationship management, and operational efficiency. Currently pursuing a master's degree in accounting at Dallas College to further enhance financial management skills. Proficient in Microsoft Office, accounting software, and diverse computer systems. Strong communicator with public speaking skills and a commitment to professionalism. Assistant Project Coordinator

Cornerstone Staffing (City of Dallas) Contract – Dallas, TX May 2024 to August 2024

• Assisted in coordinating and managing various projects within the Planning and Development Department, ensuring timely completion and adherence to project specifications.

• Collaborated with team members and stakeholders to track project progress, resolve issues, and ensure effective communication.

• Prepared and maintained project documentation, including reports, schedules, and budgets, ensuring accuracy and compliance with departmental standards.

• Conducted research and analysis to support project planning and decision-making processes.

• Facilitated meetings and presentations, providing updates and recommendations to senior management. Senior Clerk

Bridgework Staffing (MEI) Contract – Dallas, TX

January 2024 to April 2024

• Prepared documents for scanning, verifying contents, removing bindings, and repairing tears for optimal image quality.

• Organized and transported papers efficiently for timely processing in a fast-paced environment.

• Conducted quality checks on images to ensure completeness, accuracy, and adherence to file naming conventions.

• Managed contraband and vault tasks, overseeing handling of cash, drugs, gold, and checks while ensuring compliance with regulations.

• Completed projects as directed by the Department Manager, meeting deadlines with attention to detail. Accounting Clerk

Robert Half Staffing (Dallas College) Contract – Dallas, TX March 2022 to December 2023

• Managed accounts receivable process including invoicing, collection, and reconciliation.

• Recorded and reconciled deposits using Yardi accounting software, maintaining accurate financial records.

• Addressed billing inquiries, resolved payment discrepancies, and facilitated timely collections.

• Prepared reports and analysis of accounts receivable metrics for management.

• Ensured compliance with company policies, accounting standards, and regulatory requirements. Claims Specialist

FedEx – Salt Lake City, UT

September 2021 to November 2022

• Investigated complex claims related to cargo shipments, assessing liability and determining resolutions.

• Documented claims processing and maintained meticulous records.

• Communicated effectively with customers and internal departments to resolve issues.

• Stayed updated on shipping regulations and company policies. Member Services Specialist

Aston Carter (Wells Fargo) Contract – Salt Lake City, UT January 2019 to August 2021

• Processed high-volume international wire transfers, ensuring compliance with AML and KYC regulations.

• Resolved customer inquiries and issues related to banking products and services.

• Maintained accurate transaction records and data integrity. Member Services Representative

Teleperformance (USAA) Contract – Dallas, TX

May 2016 to October 2018

• Assisted USAA members with checking and savings accounts, resolving inquiries and transactions.

• Processed wire transfers securely and in compliance with regulatory requirements.

• Built strong relationships with members by providing tailored solutions and superior service. HR Assistant / Retail Associate

The Home Depot – San Diego, CA

August 2011 to May 2016

• Supported HR functions including recruitment, onboarding, and payroll administration.

• Managed payroll tasks and resolved payroll-related inquiries.

• Provided frontline customer service, enhancing the overall shopping experience. Education

• Currently Pursuing master's degree in accounting, Dallas College – Dallas, TX

• High School Diploma, Estero High School – Estero, FL, US

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