Customer Service Relations

Kimberly A Simonetta

***************@*****.***

708-***-****

SUMMARY

Skilled in medical and customer relations. Excels in handling difficult tasks, patients and costumers. Always brings a positive upbeat attitude. Proficient in organization and conflict resolution. Proactive multitasker with great interpersonal communication and planning abilities. Dedicated employee known for punctuality, loyalty, consistency, and pursuing employment options where good customer service and a positive attitude are valued. SKILLS

• Strong work ethic

• Excellent customer service skills

• Attentive and direct conflict mediation and resolution

• Behavior redirection

• Active listening

• Coordination skills

• Point of sale

• Quality assurance

• Positive mindset

• Store maintenance readiness and preparedness

• Problem resolution

• Leadership

• System implementation

• Customer relations

• Data management

• Conflict management

• First aid and safety

• Stock room procedures

• Organizational skills

EXPERIENCE

Convenience Store Manager

Lake Station, Indiana

Luke Family of Brands

March 2021 to current

TASKS:

Interview potential employees for hiring

Training new hires

Conduct performance reviews

Placing orders in regards to item level sales/business demands Maintained positive working environment

Update promotional collateral as needed

Making and setting schedules according to business needs Completed time sensitive tasks such as submitting sales reports and gasoline surveys Maintain/rotate stock

Worked with district manager to help determine employee promotions and growth Adjust and approve time cards for payroll

Surgical Scheduler and Coordinator / Clinic Lead

Orland Park, IL

Skin MD March 2019 to March 2021

TASKS:

Trained new employees in patient care, document inpatient charts according to HIPPA regulations Checked patients’ insurance and collected pre-authorizations from providers Gathered current medical information and reviewed histories to gather details for surgeons Distributed treatment and procedural information to patients Helped employees complete tasks in time allotted

Transcribed physician notes and entered data in electronic chart management software. Completed blood draws and trained employees on blood draws under doctor’s supervision. Gave all biopsy results and treatment options to all patients for 4 locations Health Resource Coordinator

Tinley Park, IL at home position

Axis Point Health January 2015 to August 2018

TASKS:

Administered advice via telephone based on critical thinking and protocols Documented patient call with detailed progress notes in electronic medical records Communicated triage information to primary care team to determine treatment course Answered incoming patient calls, gathered history / symptoms to determine the best course of action Arranged patient medical transportation as needed

Worked efficiently with peers and team members to better assist patients Kept nurses on team updated on their licensures that are needing renewal Answered calls in a welcoming and cheerful tone while treating all patient with kindness and respect Coordinated calls and gave patients all the needed information to better help their situation and specific needs

Administered advice via telephone according to established guidelines and protocols

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