Customer Service Delivery
Resume:
SHAUNDRECO CARTER**
*** **** *** *****, *********, Tennessee 37209
Phone: 615-***-****
Email: **********@*****.***
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**PROFESSIONAL SUMMARY**
Dedicated and customer-focused professional with over 20 years of experience in various industries, including gig economy roles, collections, and customer service training. Proven ability to manage time efficiently, resolve issues, and ensure customer satisfaction.
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**PROFESSIONAL EXPERIENCE**
**Self-Employed**
*2021 - Present*
- Engaged in various gig economy roles, including Uber, Uber Eats, DoorDash, and Instacart.
- Developed strong customer service skills through direct interaction with clients and timely delivery of services.
- Managed personal schedule and logistics for efficient service delivery while ensuring customer satisfaction.
**Phase 2 Collector**
*Professional Account Services*
*January 2012 - January 2021*
- Collected on past due bills, focusing on amounts over $10,000.
- Created and maintained lists of delinquent accounts, prioritizing based on severity.
- Utilized credit bureau information, background checks, loan documents, and various databases to locate customers.
- Achievements: Recognized as Health Care Collector of the Month multiple times.
**Customer Service Trainer**
*Asurion*
*2003 - 2010*
- Trained and managed classrooms for customer service roles, enhancing employee knowledge and retention.
- Organized seminars and ongoing training sessions in a classroom setting.
- Conducted role-playing activities to develop essential skills such as negotiation, teamwork, and conflict management.
**Customer Service Experience**
*Over 20 Years in Various Industries*
- Extensive experience in hospitality, restaurant, insurance, collections, and hotel sectors.
- Demonstrated ability to handle customer inquiries, resolve issues, and ensure customer satisfaction across diverse environments.
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**EDUCATION**
**Bachelor of Arts in Business Administration**
*Alabama State University, Montgomery, AL*
*May 1998*
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**SKILLS**
- Average typing speed
- Excellent customer service skills
- Advanced research and computer skills
- Strong communication and presentation techniques
- Adaptability to change
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