Customer Service Project Delivery

Location:

Posted:

December 06, 2024

KAREN GONZALES

*************@*****.*** 540-***-**** Salem, VA 24153

Summary

Strategic leader in management field known for high productivity and efficient task completion. Possess specialized

skills in operational strategy, team leadership, and conflict resolution. Excel in communication, adaptability, and

problem-solving to achieve organizational goals.

Seasoned Manager with broad experience in both team leadership and project delivery. Possess strong strategic

planning abilities, coupled with the capability to coordinate operational initiatives for maximum efficiency. Proven

track record of driving process improvements, enhancing productivity, and implementing innovative solutions.

Skilled in building strong relationships across all levels of an organization to achieve business goals.

Forward-thinking Manager with comprehensive experience implementing new processes and managing and planning

innovations. Bringing outstanding problem-solving and abilities paired with in-depth knowledge of policies and

procedures. Polished in evaluating employee performance and overseeing key projects.

Experienced and proactive professional offering many years of progressive warehouse settings serving industry

needs. Talented in overseeing cost control, loss prevention, and labor management initiatives to streamline and

enhance operations. Decisive planner with good communication and problem-solving abilities.

Skills

Marketing * Work prioritization

¢ Team leadership * Sales management

Skype ¢ Expense tracking

* Workforce management * Customer service

Experience

McDonald's Salem, VA ¢ Ensured compliance with all applicable laws, regulations,

Manager industry standards.

01/2020 - Current * Conducted regular meetings with staff to discuss progress and

identify areas of improvement.

* Delegated work to staff, setting priorities and goals.

* Recruited and hired qualified candidates to fill open positions.

¢ Maintained up-to-date records of employee attendance, payroll

information, vacation requests.

* Managed risk by developing and implementing effective risk

management strategies.

Education and Training

New York New York, NY