Customer Service Representative

MELISSA LEA TULLY

**** ** **** ***. ****, Georgetown, TX 512-***-**** ********@*****.***

Enthusiastic and highly dynamic result-oriented professional, with a career of impressive successes within a broad range of disciplines focusing on enhancing skillset in firsthand knowledge and processing and to provide quality service. Possess an expert level of proficiency in customer service operations for company growth to gain high-performance outcomes. Communicate effectively and clearly with diverse cultural backgrounds in written, verbal, and presentation formats to achieve common goals. Equipped with an excellent work ethic, a well-built sense of responsibility, a high standard of professionalism, a commendable record of dependability, and pooled with absolute integrity. Aspiring to achieve career advancement as a Customer Service Representative.

CORE COMPETENCIES

●Performance Improvement

●Cross-Functional Leadership

●Work Ethic & Professionalism

●Critical Thinking & Decision Making

●Customer Service & Client Relations

●Communication & Interpersonal Skills

●Complaint Handling & Resolution

●Team Collaboration & Leadership

●Problem Analysis & Conflict Resolution

PROFESSIONAL EXPERIENCE

PATIENT CARE ADVOCATE June 2024 – October 2024

Care XM Lehi, UT

Functioned as a liaison to provide information about products and services, answer questions and resolve emerging problems with accuracy and efficiency.

Managed copious amounts of incoming phone calls.

Provided technical assistance and excellent customer service to callers.

CUSTOMER SERVICE REPRESENTATIVE April 2022 – January 2024

Lincare Clearwater, FL

Provided technical assistance for fixing ventilators, nebulizers and oxygen concentrators for patients.

Showed compassion and empathy when talking to patients about their needs.

Placed orders for oxygen, CPAP supplies and durable medical equipment.

CAREGIVER August 2017 – April 2022

Hearts at Home Senior Care Austin, TX

Demonstrated the utmost knowledge and outstanding skills in assisting seniors with appointments, errands, and activities.

Continuously provided quality of service for ensuring every client proper bathing, oral hygiene, grooming and feeding.

Resolute and excellent in the responsibilities of a caregiver to ensure companionship for clients at Halo Senior Care.

CALL CENTER REPRESENTATIVE April 2017 – May 2019

Intuitive Solutions, LLC Austin, TX

Took full responsibility for scripts in inbound calls to sell products to customers, while using knowledge of company policies.

Displayed a high rate of proficiency in assisting every caller with questions and needs regarding product and service information.

Researched customer inquiries using the appropriate technology.

ADDITIONAL EXPERIENCE

Server – Castle Hills Café 2004 – 2006

Server/Bartender – Gilligan’s Restaurant 2003 – 2004

Server – Café Europa 2000 – 2003

Server – Huge Seafood 1997 – 2000

Auto Insurance Representative – State Farm Insurance Co. 1997 – 1999

Cashier/Server – Renaissance Atlanta Waverly Hotel & Convention Center 1995 – 1997

EDUCATION

Associates of Arts– University of South Carolina 1998-2001

Diploma – L. C. Anderson High School 1989-1993

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