Customer Service Real Estate

Dionne Harding

Kissimmee, FL

Summary:

Financial Educator/Entrepreneur, Realtor, Accomplished Office Manager and Personal Assistant.

Proficient in Administration, Management, Sales Customer Service and IT. Skills:

Good communication and interpersonal

Great organizational skills

Self-motivated and like challenges

Enthusiasm, excellent networking and attention to details Professional Experience:

WFG Associate, September 2023

Premium Properties Real Estate Services, P.A Jun 2017 to Present Realtor

Help clients sell or buy properties.

Assessing property's condition, taking pictures, advertising the property, identifying prospective buyers, negotiating listing and purchase price, offering advice to clients and buyers, and liaising with all parties.

Liaising with Lenders and Title Companies

Checking all documents to include title commitment, Appraisal report, survey, homeowners insurance policy, HOA estoppel documents to closing statements.

Coldwell Banker Ackley Realtor Sep 2015 to Jun 2017 Realtor

Successfully sold new and preexisting homes in the Central Florida are

Demonstrated exceptional prospecting skills by generating extensive client base through aggressive marketing and personal referrals from satisfied buyers and sellers.

Excelled in client development, public relations, customer follow-up.

Displayed superior talent in effectively communicating with sellers, buyers, banks and mortgage lenders.

Educated buyers and sellers with all aspects of the housing market.

Conducted open houses and property tours of the Roanoke and surrounding areas familiarizing clients with the area and exemplifying the benefits the town has to offer.

Supervised all advertising, keeping stringent track of which ones were prosperous for business, promoting myself throughout the real estate community

Keller Williams Advantage II Nov 2014 to Aug 2015

Realtor

Conducted open houses and property tours of the Roanoke and surrounding areas familiarizing clients with the area and exemplifying the benefits the town has to offer.

Supervised all advertising, keeping stringent track of which ones were prosperous for business, promoting myself throughout the real estate community

Premium Properties Real Estate Services Aug 2009 to Oct 2014 Realtor

Help clients sell or buy properties.

Assessing property's condition, taking pictures, advertising the property, identifying prospective buyers, negotiating listing and purchase price, offering advice to clients and buyers, and liaising with all parties. BASSAC, London, UK Jan 2007 to Apr 2009

Office Manager/PA

Manage and develop office administration systems and structures; oversee and ensure the smooth running of the office. Provide PA support for the Chief Executive.

Support the work of senior managers; manage HR systems processes and record keeping and administration of grant programmers.

Achievements: In my role as PA, I support and service the Chief Executive, including drafting correspondences, diary management, organizing meetings, preparing power point presentations, taking minutes at board and team meetings.

Oversee the administration of bassac events including Annual Conference/AGM in

February, worked with the Head of Operations to ensure financial records are maintained to support preparation of management accounts and annual audit.

January/February, coordinated the recruitment of 3 new staff members.

May, coordinated the recruitment for another Regional staff.

Also organized the induction, programme for new staff.

Maintain all staff records, including annual leave, toil, and sickness and prepare monthly analysis of data.

Have been working to develop the procedure for sickness reporting.

Have taken over the administration of bassac's OFV (Opportunities for Volunteering) grant programme including being the first point of contact and liaison with members and visiting projects and ensuring projects reports are returned on time and liaising with the Department of Health and Volunteering England.

Support and appraise one Administrator and Finance Officer. Guy's and St Thomas' NHS Foundation Trust, London, UK Dec 2004 to Dec 2006 Senior Physics Administrator/PA

Leading a small team of Administrators in providing administrative and clerical support to the Medical.

Physics Department at both Guy's and St Thomas' sites. I oversaw the running of the financial systems.

Managing contract and Service Level Agreements; supports Heads of Sections in monitoring expenditure against budgets; provide PA support to the Head of Medical Physics and looking after the general premises at St Thomas'.

Achievements: Supervised 2 admin staff, mentoring, coaching and carrying out appraisal and six-monthly review.

Managed the office security systems for both sites and liaise with IT regarding support.

Reviewed monthly expenditure against all section budgets and liaise with Head of Sections and management accounts regarding reconciliation, queries, accruals and forecasts.

Also managed a delegated budget of 5,000 for the admin section.

Managed the Service Level Agreements held by the department by alerting accounts managers when contracts were due for renewal, agreeing inflation cost, sending letters to clients, informing them about cost, draw up new contracts and liaise with clients regarding billing and ensuring income is received by raising debit advice notes and keeping all records up to date.

Undertook various projects namely: position management, NHS KSF Survey.

Together with 2 other people the editor of the department's web page. University Hospital Lewisham, London, UK Jan 2003 to Dec 2004 Facilities Office Manager/PA

Managing the department's administrative functions; providing secretarial support to the Head of facilities which included: diary management, organizing meetings, taking minutes.

Other administrative duties such as: verifying invoices, maintaining personnel and sickness records, monthly reports on accruals to management accounts, compiling weekly and monthly manpower returns and dealing with complaints from patient transport.

Balogon Kirvan Solicitors, LONDON, UK Jul 1998 to Dec 2002 Office Manager

Responsible for recruitment of support staff for all 3 branches; maintaining sickness record, personnel files

Induction for new staff; develop and maintained filing system; maintaining petty cash, payroll, office insurance, focal point for IT and assisting Senior Partners in the day to day running of the firm.

Education:

Health, Life & Annuities Insurance License – September 2023

License Real Estate Associate, Aug 2009

UK IT Training, Surrey, UK, ECDL: Word, Excel, Access, PowerPoint, Email, Internet, Managing Computer files, Dec 2001 to Jan 2002

JANUARY 2000 - DECEMBER 2000

Orpington College of Higher Education, Kent, UK, NVQ IV, NEBs Management Diploma, Jan 2000 to Dec 2000

Lewisham College, London, NVQ II and III, Business Administration, Jan 1997 to Jul 1999

YWCA Vocational Institute, Freetown, Sierra Leone, CVS - (Certificate in Vocational Studies), (A level- equivalent), Shorthand (80wpm), Typing (80wpm), English, Management, General Accounts/Statistics, Commerce, Secretarial Duties, Sep 1982 to Jul 1985

Freetown Secondary School for Girls, Sierra Leone, Pitmans, English Language (Level 1), Shorthand (60 wpm), Typing

(80 wpm), RSA Intermediate, English Language (Level 2), Secretarial Studies, Sep 1978 to Jul 1982 Activities:

Achieving several awards including:

Silver Top Producer

Gold Top Producer

Platinum Top Producer

Elite Top Producer

Loves traveling and reading

Supports 501c3 organizations

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