Team Manager Support

Justin Lynn Smith

**** ***** ******, ***********, ****** 66048

E-mail: ******.*.*********@*****.***

Home: 913-***-****

Work: 913-***-****

Work Experience

Northrop Grumman – Fort Leavenworth, Kansas (5/16/2022 – 11/15/2024) – Forward Support Team Manager Supervisor: Ari Austin ; Contact: Yes 913-***-****, Salary: $75,000.00 per year, Hours per Week 60

Responsible to lead a cross functional organization aligned to common program performance goals. While leading a 30-person team within the Northrop Grumman Organization as the Forward Support Team Manager, provides direction on activities and behaviors to increase morale. Motivates team members and facilitates team meetings. Cultivates and reinforces appropriate group values, norms, and behaviors. Identifies and analyzes problems, plans, tasks, and solutions. Provides guidance to team on development, performance, and productivity issues. Monitors team budget and ensures proper use of assets. Represents the team, presenting team suggestions and recommendations on processes and procedures in accordance with organization cost, quality, and productivity goals. Leverages experience in group processes and dynamics. Reports to functional and/or organization management on team accomplishments, achievements, and productivity. Leads the team in Quality Management processes and performance. Directs Supply Chain Management processes and reconciliation, facility oversight. Develops and maintains the team's operations and training standing operating procedures, promulgates guidance to functional team leaders and training officers, and monitors compliance reports. Responsible for the delivery of all contractual requirements on cost and on schedule, while achieving all technical requirements and creating customer intimacy to support value creation strategies and actions. Cultivates customer relationship and intimacy to develop new business opportunities through long term strategic planning, capture planning, and development of proposals and business plans. Establish a program organization that effectively addresses customer requirements and incorporates the necessary internal and external sub-organizations along wiith leading and directing cross-functional Integrated Program Teams (IPT) to meet program cost, schedule and technical performance objectives.

Department of the Army – National Simulation Center (NSC), Facility Operations (11/14/19-Present), Security Assistant, Fort Leavenworth, Kansas – Supervisor – Walter McCullum 913-***-****; Contact: Yes; Pay Grade: GG-0086-09, Salary $55,000 per year, Hours per week: 40

Duties: as a Security Assistant performing clerical and assistant tasks in support of the National Simulation Center (NSC) Visitor Center Operations. Assists higher graded specialist in developing personnel security policies and procedures. Provides technical security guidance to customers. Requests security clearances and investigations. Utilizes the Joint Personnel Adjudication System (JPAS) for security clearance verification. Prepares and submits recurring reports to higher headquarters. Reviews and evaluates reports of investigations, incidents, or unfavorable information and recommends action to grant, deny, or revoke security clearances or suspend accesses. Initiates and processes requests for classified visits. Conducts in- and out-processing of military, Department of Army (DA) civilian employees, and contract personnel. Maintains extensive personnel security automated databases and manual security records and files. Assists in the implementation of new or modified Industrial and Physical Security programs as required. Participates in multidiscipline security inspections and surveys. Develops work schedule for the security desk during 24-hour operation events. Manages the NSC Knowledge Site (KS) security verification process. Performs as an alternate Trusted Agent Security Manager (TASM) for the Contractor Verification System. Knowledge of an extensive body of security principles, rules, concepts, and practices sufficient to perform a wide variety of interrelated or non-standard procedural assignments to review, analyze, and resolve a wide range of security problems. Skill in applying this knowledge to carry out security operations, procedures and assignments involving security techniques in a variety of work situations. Serves as the NSC Foreign Disclosure Officer, ensuring all documents released to Foreign Governments are properly cleared as to not affect National Security of the United States. Serves as the ISOPREP unit manager, ensuring all personnel who travel overseas are briefed and all information is update prior to date of departure. Makes decisions based on interpretation of guidelines and practices. Work involves analyzing information for a variety of security problems, questions, or conditions associated with the assigned programs. Identified and refined physical security requirements for facility projects and existing framework. Coordinated with local physical security managers, ensured master plans and projects included the appropriate physical security requirements. Developed cost analysis and budget forecasts for planned physical security systems. Performed analysis on the requirements to identify specific facility groundwork that must be in place to meet physical security and Anti-Terrorism Force Protection (ATFP) requirements. Provided acquisition support in the areas of Information Security, Personnel Security, Operations Security, Communications Security, and Foreign Disclosure. Performed technical studies of existing and planned physical security systems and facility infrastructure to determine what systems and infrastructure were needed to meet identified physical security requirements. Assisted in the development and implementation of multi-disciplined security countermeasures program to protect Special Access Program (SAP) and classified information. Performed risk analysis and provided mitigation recommendations for identified threats and facility security risks. Prepared both oral and visual staff synchronization documents for presentation to senior officials and top-level decision makers. Coordinated and conduct security inspections, investigations, inquiries, and assistance visits Prepared responses in accordance with guidance and policies, edited memorandums, reports and decision papers regarding final outcome of projects to appropriate agencies. Wrote technical reports based on in-depth analysis of interrelated concepts; briefed leadership on the results of analysis

Department of the Army – National Simulation Center (NSC), Facility Operations (8/03/2019-11/13/19), Operations Support Assistant, Fort Leavenworth, Kansas – Supervisor - David Walker 913-***-****; Contact: Yes; Pay Grade: GS-0303-06, Salary $42,000 per year, Hours per week: 40

Duties: Serves as the principal Operations Support Assistant for the National Simulation Center (NSC) facilities support manager. Is responsible for planning, developing, and executing all assignments on a continuing or specifically assigned basis. Provides advice and recommendations to matters relative to the coordination, integration and synchronization of staff actions, events and activities. Responsible for the overall operation and daily functioning of the office. Participates in identifying and resolving problems arising from internal administrative activities. Performs tasks which are accomplished based on a sound knowledge and understanding of the NSC facility functions. Executes assignments in a fluid and dynamic environment where potentially broad ranging problems or situations require choosing alternative responses/solutions and require skilled interpersonal abilities to coordinate with superiors, peers, and subordinates. Responsible for the overall operation and daily functioning of the NSC Security office. Participates in identifying and resolving problems arising from internal administrative activities. Works closely with other elements of the activity and appropriate points of contact in scheduling and coordinating all visits, meetings, and itineraries. Independently takes administrative action on conventional matters, referring technical and other similar inquiries to appropriate personnel, based on a knowledge of office programs and functions, project assignments, internal procedures and relationships, and current work status. Responds to non-technical requests for information, e.g., status of actions and reports, suspense’s for matters requiring compliance, correspondence requirements, and similar information readily available from office records and references. Gathers information from staff members, files and other sources, determines relevance to the situation at hand, and summarizes for use by requestors. Composes correspondence on administrative, operations and facility support and other subjects as outlined in regulations and procedures or specifically requested. Drafts replies to general administrative inquiries not requiring technical program knowledge. Reviews outgoing correspondence, editing for procedural correctness, grammatical accuracy, etc., and returns to originator any correspondence requiring corrections. Maintains suspense records on all correspondence and action documents and follows-up to ensure a timely reply or action. Coordinates with administrative support personnel to ensure procedural and submission requirements are met. Prepares in final form all types of documentation and forms incident to organization's administration and management. Reads directives and instructional material pertaining to administrative practices and procedures in order to be aware of new, revised, or amended procedures for immediate application and dissemination. Assists in the overall administration of NSC physical security program to include site security. Assists the NSC Security Manager in surveying the NSC facilities and makes recommendations for adequate protection of the facilities. Assists in establishment of restricted areas and implements the appropriate security controls. Supports the Security Manager in determining the need for electronic security systems and provides input to the leadership for improvements and modifications. Assists in management of the access control to the NSC facilities through use of access control systems and other security devices. Assists in the development of numerous security related plans/programs including: security SOPs; emergency response plans; evacuation procedures; crime prevention programs; and force protection and anti-terrorism programs. Provides facility escort for un-cleared personnel as required. Assists in the administration and control of the personnel security program to include supporting all actions pertaining to and concerning security clearance in accordance with Army Regulations. Advises the Security Manager on personnel security matters and assists in ensuring adherence to procedural requirements for processing security clearances. Assists in determining the impact of potential adverse or derogatory information, exercises personal judgment and discretion to evaluate the nature of information received and its potential effect upon security in order to recommend appropriate action. Assists in ensuring access rosters and personnel security folders are properly maintained for all cleared personnel. Notifies employees of the requirement for periodic reinvestigations and assists them in preparing the appropriate documents. Reviews all clearance applications for completeness and accuracy, and conducts pre-screening interviews of all applicants. Assists the NSC Security Manager in maintaining liaison with local agencies (military police, hospital, civilian personnel offices, criminal investigation division, etc.) to ensure timely record checks are conducted on personnel. Assists soldiers, civilian employees, and contractor personnel with the CCF, DIS, OPM and other investigative agencies. Assists in development, staffing, publication and implementation of policies related to Information Security (INFOSEC, AR380-5) and Personnel Security (PERSEC, AR 380-67). OPSEC Level II trained to support contract review requirements and provide initial OPSEC briefing to incoming personnel. Conducts Operations Security (OPSEC) reviews of reports; monitors the organization-wide mandatory review of classified information IAW requirements of EO12958 and compiles reported data for submission to higher headquarters. Assists in the development and implementation of an effective security education program throughout the organization. Ensures security policies and procedures are adequately conveyed in security education initiatives. As directed conducts security investigations and preliminary inquiries on matters of potential security concern to the organization. Assists in interpreting and adapting all regulations for application to the installation Emergency Operations Center. Keeps management officials apprised of changes in the regulations, explaining, expected impact and action required. Assists operating officials in the preparation and submission of waivers and other exceptions when regulatory requirements allow. Develops local standard operating procedures (SOPs) pertaining to the Emergency Operations Center and crisis management regulation and supplements.

Department of the Army – National Simulation Center (NSC), Facility Operations (5/26/2019-08/03/2019), Facility Support Assistant, Fort Leavenworth, Kansas – Supervisor - David Walker 913-***-****; Contact: Yes; Pay Grade: GS-0303-05, Salary $37,643 per year, Hours per week: 40

Duties: Serves as a Facility Support Assistant. Responsible for a variety of duties in support of the National Simulation Center (NSC) to include facilities management, maintenance, personnel security, physical security, safety, energy conservation and environmental compliance programs. Maintains internet based personnel security and access control data bases for faculty, support staff, visitors and contractor personnel. Ensures entries in databases are current, accurate and contains up-to-date access control information for all military and civilian personnel. Implements building access restrictions as required and ensures controls comply with applicable regulations, guidelines, and the Director’s guidance. Troubleshoots hardware/software problems with databases, referring issues to higher authority or requests work order, as necessary. Activates program access control cards for authorized personnel including Controlled Access Cards (CAC) and Proximity Key Cards. Escorts personnel to controlled access areas. Performs In/Out-processing of faculty, support staff, visitors and gives directions to non-controlled access areas, ensures visitors possess required authorization and approval for access to controlled areas. Performs periodic inspections of work areas in the NSC’s buildings to ensure compliance with maintenance, physical security, safety, energy conservations, and environmental regulations, guidelines and directives. Submits work orders for non-routine and emergency maintenance and appraises appropriate personnel of maintenance requirements that do not impose and immediate threat to personnel, buildings, safety, or physical security. Checks to insure interior and exterior doors are locked/unlocked as appropriate for the time of day and daily schedule and force protection condition. Provides security and maintains situational awareness for a variety of NSC special events ensuring assigned and visiting personnel are within assigned areas and NSC assets are not threatened. Prepares incident reports and conducts fact finding investigations for occurrences of breach of security, safety violations, or other extraordinary occurrences. During facility inspections ensures sensitive and classified material is secure and secures individual CACs to preclude Operations Security (OPSEC) violations. Notifies appropriate personnel upon discovering unsecure classified materials or CACs. Maintains records of noteworthy occurrences or events requiring management intervention. Periodically checks personnel identification to ensure eligibility for facility access during duty and non-duty hours in accordance with current Force Protection posture. Prepares a variety of statistical and narrative reports to keep management apprised of access control issues and any alarm activity. Monitors surveillance systems and reviews surveillance records to obtain historical information which may be helpful in resolving unusual problems and/or issues or prepare for supporting an upcoming event. Coordinates facility security and emergency protocols with personal security detachments for VIP’s visiting the NSC area. Issues and controls access to keys and key cards. Provides assistance to personnel who are locked out of their work areas. Troubleshoots the nature of the difficulty and may be required to perform minor repairs to doors and locks. Monitors weather conditions and alerts appropriate personnel of severe weather. Ensures availability of weather shelter as necessary. Ensures building is clear of personnel during active fire alarms. Serves as a first responder for emergency and non-emergency medical alerts. Trained to represent the NSC at the Installation Base Operations Center (IBOC) during planning, exercise or real-world emergencies. Certified in the operation of the Automated External Defibrillator (AED) and providing first aid.

Department of the Army – Munson Army Health Center (MAHC), Referral Management Center (RMC), (4/01/2018 –5/25/2019) – Referral Clerk, Fort Leavenworth, Kansas, Supervisor – Kristin Kreutzer 913-***-****; Contact: Yes; Pay Grade: GS-0303-05, Salary: $32,000.00 per year, Hours per week: 40

Duties: Served as a Referral Clerk, responsible for the performance of a variety of substantive duties in support of the Referral Management Center. Processing and tracking referrals in a timely manner. Obtaining, posting and entering referral results in the Electronic Medical Record, Armed Forces Heath and Longitudinal Technology Application in accordance with established policies and procedures for patients requiring specialty medical care services, within Access to Care guidelines and other requirements. Processed and tracked referrals to providers and obtaining reports of results of those provider visits in a format that is useable, also known as the Clear and Legible Report. Processed authorizations for provider care in the Managed Care Support Contractor's network according to currently accepted guidelines. Used sound judgment when dealing with non-routine situations in order to provide information to population serviced. Knowledge of military healthcare delivery systems and TRICARE in general including, current medical practice patterns, managed care functions. Knowledge of various eligibility and referral procedures. Confirmed accurate and consistent enrollee information within the Defense Enrollment and Eligibility Reporting System, Composite Health Care System, with other data systems, verifying patient enrollment and eligibility for treatment, advising beneficiaries regarding the services available in the Military Treatment Facility (MTF) and how to access those services. Retrieved referrals sent from TRICARE, applied processes necessary for acceptance or denial by the MTF; Right of First Refusal. Resolved complex or problem-prone cases, worked in compliance with Health Insurance Portability and Accountability Act of 1996 (HIPAA), the Privacy Act (5 U.S.C. 552a), patient safety guidelines, organizational standard operating procedures, Army/Medical Command regulations, and TRICARE Regional Office-West guidance. Maintained a customer-centered focus in all activities. Expert using multiple computer programs including: Armed Forces Health Longitudinal Technology Application, Composite Health Care System, Referral Management System, Referral Management System Tracking Reports, Zimbra and Microsoft Office.

Department of the Army – Munson Army Health Center (MAHC), Access and Readiness Contact Center (ARCC), (4/18/2016 – 3/29/2018) – Appointment Clerk, Fort Leavenworth, Kansas, Supervisor: – Kelly Manning 913-***-****; Contact: Yes; Pay Grade: GS-0303-5, Salary: $32,000.00 per year, Hours per Week 40

Duties: Served as an administrative appointment clerk responsible for customer service in answering telephones, scheduling appointments and answering questions for patients enrolled at the Military Treatment Facility. Following established guidelines, able to utilize Composite Health Care System and Armed Forces Heath and Longitudinal Technology Application as well as an Automatic Call Distribution system and personal computer. Required to use standardized scripts and excellent customer service to meet the patient’s needs in one phone call; never asking a patient to call back. Has the ability to enter telephone consults into AHLTA in order to communicate the needs or requests of the patient to their provider’s team nurse or physician to resolve medical questions or needs. Assigned referral lists; securely accessed and utilized Personally Identifiable information as well as Protected Health Information to call patients in order to book appointments in various specialty clinics. The VOCERA system is used to contact various types of clinical staff. Responsible for individual metrics which consist of average talk time of less than three minutes, number of calls answered daily, along with scheduling patients with their Primary Care Manager for continuity purposes. As a member of the team contributes to the facilities total dropped call rate of less than 3%, and the greater than 90% of calls answered within 60 seconds. Primary trainer of new staff, coaching and mentoring them all systems and standards within the Munson Army Heath Center. Ensure staff are trained and enforce the application of basic principles, policies, and regulations for information security programs within a medical facility, monitored sensitive compartmented information (SCI) material to ensure it was destroyed by authorized means. Operated computer equipment, including required unclassified standalone and networked computer systems. Performed document receipt and basic entry of data, recognizing potential improvements and recommending changes to operating procedures. Assisted with the development of procedures for clinic requirements affecting the scheduling of medical appointments; and preparing call center statistics for use by health care providers. Developed reports for use by health care administrators/personnel, while providing guidance to appointment clerks regarding scheduling provider/patient appointments. Compiled routine daily reports for the Call Center used by management to improve efficiency and effectiveness of mission performance and entered data into computers for use in analyses or reports. Compiled reports, charts, or graphs that describe and interpret findings of analyses, recommend additions to Access to Patient care guidelines to ensure consistency and quality of service while constantly monitoring and reviewing access to patient care procedures to ensure compliance with directives. Prepared narratives and statistical data documenting demographics, problems encountered, customer complaints or information pertaining to a patient administration system. Facilitated oral and written presentations regarding various administration systems and scheduling functions, along with preparing trend analysis used to recommend program development and/or adjustment to access to patient care procedures. Effectively explained a variety of military personnel processes, transactions to inmates or members of state, local, and federal agencies. Adjust workloads in accordance with established priorities to ensure timely accomplishments of assigned team tasks. Updates and runs training statistics on the Digital Training Management System (DTMS) for the Business Operations Division (BOD) bi-weekly identifying training needed by supervised employees to help support the overall mission. Knowledgeable of insurance or eligibility programs, Privacy Act and Freedom of Information Act, as well as being trained in HIPAA annually.

Department of the Army - Army Corrections Command, Military Corrections Complex, Midwest Joint Regional Correctional Facility (2/10/2013 – 8/28/2015) – Operations Manager/Non Commissioned Officer in Charge (NCOIC), Fort Leavenworth, Kansas, Supervisor: Deputy Director – Micheal T. Robichaux 913-***-****; Contact: Yes; Pay Grade: Master Sergeant (MSG) E-8, Salary: $55,000.00 per year, Hours per Week 60

Duties: Served as an operations manager for a Department of Defense (DoD) medium security correctional institution. Directly managed twelve supervisors, spearheaded all planning and supervising aspects of a 464 bed Joint Regional Correctional Facility (JRCF) operations, plans, custody, control, and accountability. Responsible for providing daily maintenance and updates of multiple calendars on the shared local network. Maintained the JRCF tracking matrix, tracking all the accomplishments of all internal and external suspense’s. Coordinated with internal and external organizations to develop and maintain calendars and schedules to reflect long and short range events, activities, training exercises for the Joint Regional Correctional Facility. Reviewed and coordinated institutional policies. Assisted and advised on all security and correctional matters; answered inmate request forms. Trained, evaluated and assessed the effectiveness of over 330 correctional staff, both Soldiers and Civilians. Planned, Coordinated and certified over 300 military personnel to be able to operate a confinement facility while deployed. Led five sections in directorate in a synchronized manner which ensured 24/7 custody and control of more than 250 dangerous inmates. Provided critical input to the Facility Commander as required in order to clarify concerns with facility operations. Developed, implemented and managed a certification program for Watch Commanders and the Special Housing Unit (SHU) staff; allowed only highly competent staff to readily transition and perform in other critical positions. Career manager and mentor for 60 plus employees at various levels from entry to management. Analyzed large quantities of data based on ethnicity, crime, gang affiliation, co-conspirators and specialized training in order to direct the development of housing and detail assignments for inmates. Developed, wrote and implemented regulations, facility standard operating procedures and posting orders with strict enforcement. Evaluated and produced direction regarding efficiency issues and evaluation of major administrative and mission-orients programs. Provided guidance on coordinating emergency response and preparedness training and exercises. Planned capability development studies based on inmate actions, recommended improvements in data gathering and analysis processes related to sexual assault and sexual harassment. Provide advice on the Army's Military Occupational Classification and Structure (MOCS) system in response to constant active and projected changing situations and requirements in the personnel system and their impact on KM soldiers. Analyzed changes to TOE, TDA, Army doctrine, material, training, and evaluation. Researched, developed, and coordinated personnel support to organizations, doctrine and deploy ability in the field. Troubleshot personnel doctrine and management systems to ensure KM force personnel replacement policies were responsive to wartime needs. Provided program guidance to personnel regarding Sexual Harassment and Sexual Assault reporting and confidentiality procedures in a Confinement Facility Provide information based on regulatory policy data to resolve sexual harassment complaints at the lowest level. Assisted in developing sexual assault and sexual harassment policy for Sexual Assault/Sexual Harassment program, and the Prison Rape Elimination Act (PREA) to determine program effectiveness. Responsible for coordinating, briefing and conducting monthly Senior Officer and Non Commissioned Officer tours, along with a quarterly Captain Career Course visits; ensured all itineraries were synchronized and all logistical requirements were prepared in a timely manner.

Department of the Army – Joint Detention Group (JDG), Guantanamo Bay, Cuba (2/10/2012 – 2/10/2013) – Operations Manager/Non Commissioned Officer in Charge (NCOIC), Supervisor: MAJ Matthew Jemmott ; Contact: No, Stationed outside Continental United States; Pay Grade: Master Sergeant (MSG) E-8, Salary: $55,000.00 per year, Hours per Week 60

Duties: Performed as the Chief, Supervisions Branch (CSB) in direct support of the Joint Detention Group (JDG) and Joint Task Force-Guantanamo Bay contingency operations for the only Department of Defense Strategic Internment Facility. Provided command, control, and supervision of over 400 Soldiers, Sailors and Marines within the JDG for the Commander. Principle advisor to all Camp Officers-in Charge; writing camp policies, best practices and procedures. Provide advice on the Army's Military Occupational Classification and Structure (MOCS) system in response to constant active and projected changing situations and requirements in the personnel system and their impact on KM soldiers. Analyzed changes to TOE, TDA, Army doctrine, material, training, and evaluation. Researched, developed, and coordinated personnel support to organizations, doctrine and deploy ability in the field. Troubleshot personnel doctrine and management systems to ensure KM force personnel replacement policies were responsive to wartime needs. Responsible for providing daily maintenance and updates of multiple calendars on the shared local

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