Los Angeles Operations Manager

EHSAN O. MACKANI

***********@*****.*** 1-916-***-****

**** ******** ****., **** ***, Los Angeles, CA. 90017 PROFESSIONAL EXPERIENCE

Key Skills

• Hospitality & Culinary Management

• Front & Back-of-House Operations

• Budgeting & Cost Controls

• Dining/Menu Development

• Team building/Training/Supervision

• Safety/Sanitation/Quality Controls

• Vendor/Inventory

• Proficient in Open Table

• ServSafe Certified

• Guest Service Excellence

• Multi-unit Operations

• Turnaround Management

• Strategic Marketing & Sales

• Payroll/P&L

• Profit & Growth Strategies

• Restaurant & Kitchen Design

• Proficient in Avero & RSI

• TIPS Certificate

Momed Los Angeles, CA

Director of Operations/ Sommelier March 2015-December 2024

• self-starter

• High level of communication skills

• Extremely organized

• Passion for providing top-notch hospitality to guests

• Integrity to make the right decisions for the restaurant, staff and guests

• Confidence in your knowledge of the industry

• Problem-solving and relationship building skills

• Ability to strategize based on customer demographics

• Ability to manage multiple projects at once

• Ability to successfully train and coach a team

• Ability to identify inconsistencies across restaurants

• Identify problems in the day-to-day operations and ways to fix them

• Manage day-to-day operations while also working toward long-term business goals

• Identify profits and losses and operate within the parameters of budgets

• Daily communication across many teams (accounting, operations, human resources and executive management)

• Interview, hire, train and manage new supervisors and managers

• Develop the team and provide paths for growth within the company

• Maintain company culture and staff morale

• Keep operations as streamlined as possible

• Understand key revenue drivers and identify any room for improvement

• Make decisions on how to operate the business from both a guest and financial standpoint

Self Employed Nevada & California

Real Estate Loan Officer May 2013-2020

• Coordinate appointments to show homes to prospective buyers.

• Confer with escrow companies, lenders, home inspectors

• Review credit reports with buyers to put them in best programs for them based off credit

• Submit loans to broker/bank and complete all closing conditions EHSAN O. MACKANI

***********@*****.*** 1-916-***-****

1061 W. Greenhaven St., Covina, CA 91722

Due Forni Restaurant Las Vegas, NV & Austin, TX

General Manager/Wine Director May 2013-May 2015

• Established restaurant business plan by surveying restaurant demand; conferring with people in the community; identifying and evaluating competitors; preparing financial, marketing, and sales projections, analyses, and estimates

• Met restaurant financial objectives by developing financing; established banking relationships; prepared strategic and annual forecasts and budges; analyzed variances; initiated corrective actions; established and monitored financial controls; developed and implemented strategies to increase average meal checks

• Attracted patrons by developing and implementing marketing, advertising, public and community relations programs; evaluated program results

• Controlled purchases and inventory by meeting with account manages; negotiated prices and contracts; developed preferred supplier lists; reviewed and evaluated usage reports; analyzed variances and taking corrective actions

• Maintained operations by preparing policies and standard operating procedures; implemented production, productivity, quality, and patron-service standards; determined and implemented system improvements

• Maintained patron satisfaction by monitoring, evaluating, and auditing food, beverage, and service offerings; initiated relationships with preferred patrons

• Accomplished restaurant and bar human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining management staff, communicating job expectation; planning, monitoring, appraising, and reviewing job contributions; planed and reviewed compensations actions; enforced policies and procedures

Eiffel Tower Restaurant Las Vegas, NV

Assistant General Manager April 2012-May 2013

• Responsible for assisting the GM with overall operation

• Worked with the GM and Executive Chef in setting the direction of the business in day to day operations as well as plan to grow the business, drive sales and manage costs

• Supervised employees on a daily basis in a fair and dignified manner

• Assisted with the interviewing, hiring, training, development and retention of qualified employees

• Promoted teamwork among co-workers and employees

• Hands on with all FOH & BOH positions to ensure smooth and efficient service

• Completed projects as assigned in a timely manner

• Responsible for the security and balancing all cash banks

• Inventory and ordering appropriate restaurant supplies

• Organized and conducted periodic informational seminars

• Scheduling, conducting, and documenting of employee reviews Pacific Dining Car Restaurant Los Angeles & Santa Monica, CA General Manager/Wine Director August 2008-March 2012

• Supervised and trained over 50 FOH staff for multi-unit fine dining establishment EHSAN O. MACKANI

***********@*****.*** 1-916-***-****

1027 Wilshire Blvd., Unit 762, Los Angeles, CA. 90017

• Handled opening and closing procedures, cash handling, payroll, inventory, scheduling

• Conducted employee interviews and performance appraisals

• Planned events for 50 to 200 people, including weddings, corporate events

• Streamlined operational procedures, created employee training handbooks

• Increased wine sales by approximately 15% to 25% annually

• Managed an inventory 10,000+ wines and handled all purchasing needs.

• Organized and hosted wine pairing events, prix-fix menus, & winemaker dinners

• Conducted weekly wine education

• Developed innovative and creative seasonal food and wine menus Awards/Recognition

• “Best of the Best Wine List Award” in the Wine Spectator.

• “Best Food & Wine Experience Award” in Golf Lifestyle Magazine. Standard Home Lending Sherman Oaks, CA

Loan Officer September 2005-December 2008

• Originated residential and commercial mortgages for purchases and refinances

• Analyzed risk potential for home and commercial loans

• Interviewed clients, set up and processed files, and prepared files for closing Restaurant 55-Degrees Sacramento, CA & Folsom, CA

General Manager/Wine Director March 1994-September 2005

• Sommelier in 1994 became GM/Partner in 1997 for a multi-unit fine dining restaurants

• Trained and supervised approximately 60 employees

• Maintained, selected, and organized a 500+ wine lists and 40+ wines by the glass

• Increased wine sales by 50% the first year and doubled wine sales each subsequent year

• Coordinated weddings, pharmaceutical events, and corporate parties for groups of 50 to 300

• Processed transactions, tracked payments, reconciled bank accounts, and P&L Awards/Recognition

• “Best of the Best Wine List Award” in the Wine Spectator.

• “Best Wine Program” in the Sacramento Bee by Restaurant Food Critic Mike Dunne.

• “Best Food and Wine Pairing Award” among local sommeliers and wine buyers.

• “Best Food and Wine Pairing” in the Sacramento News and Review.

• “Best Staff & Management Award” in the Sacramento Magazine. Rio City Bar and Grill Sacramento, CA

Assistant General Manager/ Wine Director August 1993-March 1995

• Successfully managed a fine dining restaurant, directed activities

• Collaborated with 50+ wineries and routinely organized and hosted winemaker dinners

• Recruited, interviewed, and trained new employees

• Helped cut expenses through accurate planning, waste reduction

• Designed and implemented employee training programs EHSAN O. MACKANI

***********@*****.*** 1-916-***-****

1061 W. Greenhaven St., Covina, CA 91722

Awards/Recognition

• “Best Server Award” in the Sacramento Bee by Restaurant Food Critic Mike Dunne.

• “Best Staff & Management Award” in the Sacramento Magazine. Olive Tree Restaurant Wichita, KS

Supervisor/Server November 1989-August 1993

• Provided excellent customer service, oversaw reservations, and trained staff

• Served as the restaurant’s representative to the public and maintained great vendor relations

• Opened and closed the restaurant, balanced registers, balanced cash sheets and deposits

• Oversaw and managed catering services for weddings, luncheons, and banquets EDUCATION

Court of Master Sommeliers Advance Sommelier Napa, CA (2022) Court of Master Sommeliers Sommelier Certificate Napa, CA (2003) UC Davis Davis, CA (2002-2005)

American River College Sacramento, CA (1994-1998)

Intel Corporation Folsom, CA (1996)

Southeast High Wichita, KS (1986-1990)

References available upon request.

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