Scrum Master Product Owner

DEVIN J PEOPLES

**** ******* **., **** *****, TX 76133

[PHONE]: 682-***-**** [E-MAIL]: *********@*****.*** LinkedIn: http://linkedin.com/in/devin-peoples-88b834288

Education and Training

● High school diploma with some college at University of Maryland University College

● Extensive knowledge, study and implementation of Scrum and Agile principles through Scrum Alliance

● Certified Scrum Product Owner (CSPO), Certified Scrum Master (CSM), and Scaled Agile Framework as a Product Owner or Project Manager (SAFe POPM)

● Total of 8 years in a Product Owner role and 5 years in a Scrum Master role in the Transportation and Logistics/Automotive, Education Technology, and Telecom IT fields

● 11 Contact-Center as a Service (CCAAS) certifications from IT, Development, CX and Sales personas

● Customer Experience Professionals Association (CXPA) Professional Member

● Marine Combat Training with annual weapons, tactics and athletics assessments over the course of a 12-year career

● 11-year professional athlete as a Muay Thai fighter (kickboxing) and Boxer

Applied Skill

Employment History

Avaya, Product Owner/Scrum Master, Fort Worth, TX Oct 2023-Oct 2024

Operated as the Product Owner on 5 different projects and as the Scrum Master on 2.

Projects were all in the CCAAS field and all included Foundational, Delivery and Deployment sprints.

Worked with a team to optimize and improve the Avaya standard SOW for Agile deals and projects.

Built full Agile/Scrum teams, initiated projects from scratch, and recruited resources via Mavenlink.

Worked with my team for 5 months to build 2 state-of-the-art Chat bots for Avaya’s own internal contact center. Fully realized with updated routing, agent function automation, live language translation, full chat transcription, and many other features included, namely an integration with a LLM called ADA

(similar to ChatGPT) that would offer personalized/contextualized responses to users’ questions.

Also worked as a PM for pre-sale opportunities to remove any roadblocks hindering the deal, which would involve organizing workshops and bringing in resources with the needed expertise to run it.

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● Proficiency in Japanese

(speaking, reading and writing)

● Leadership

(small and large groups)

● CapEx Asset Management

(value over $1.3 million at one

time)

● Experience with industry

standard CCAAS platforms

● Experience in using JIRA,

Confluence and Mavenlink

● Public speaking and teaching/

instructing

● Product Backlog grooming

and prioritization

● Experience with Salesforce

CRM tools

● Creating User Stories that

capture stakeholder feedback

● Weekly stakeholder

engagement

● 8 years in sales role both

direct and indirect

DEVIN J PEOPLES

5220 Wedgway Dr., Fort Worth, TX 76133

[PHONE]: 682-***-**** [E-MAIL]: *********@*****.*** LinkedIn: http://linkedin.com/in/devin-peoples-88b834288

H2G, Property Manager, Fort Worth, TX July 2022-Oct 2023

Oversaw 12 Airbnb properties in Fort Worth, Dallas, and Stephenville Texas.

Handled customer relations involving; booking inquiries, specialized requests, and pricing details.

Main POC for any guest related issues during their stay (like issues checking in etc.).

Managed staff scheduling to ensure cleaners are sent to the properties upon guest checkout.

Performed monthly inventory of supplies and purchasing any items needed for the properties.

Coordinated maintenance requests for each property through proper channels (AppFolio).

Onboarding and training new cleaning staff on company presentation standards as a “Superhost”.

Routinely visited and inspect random properties to ensure our “standard” is maintained. Class UFC, General Manager, Fort Worth, TX Jan 2021-July 2022

General manager of a martial arts fitness studio with over 400 members.

Kept the studios’ revenue between $38,000-$42,000 every month I was in charge.

Was responsible for staff hiring, training and termination for over 30 individuals both front desk staff and coaches for the classes.

Oversaw all day-to-day gym operations to include; opening/closing, company-standard customer service maintaining, financial reports for the owners, equipment inspection and maintenance as well as weekly/monthly supply purchasing.

Through B2B operations, I sought and acquired multiple partners, namely Sundance Square Security

(security guard service) where I negotiated and drafted a contract to train their officers at my facility for 3 months at a time, which was renewed 3 more times during my time there. TenNine Communications, Product Owner, Tokyo, Japan Mar 2013-Aug 2019

Our company TenNine Comm. was outsourced and contracted by many major multinational companies including; Coca Cola, Warner Bros’., Salesforce, and Disney, to provide Business English teaching services to their staff.

Assisted 6 separate cross-functional teams, over the course of 6 years, in developing an ever changing and adaptive curriculum (the product) and provided customer-personalized Business English lessons

(the service) to our clients.

Personally created and oversaw the creation and implementation of over 60 different products while in this position.

Sat with dozens of stakeholders (representatives of our clients) on a weekly basis with my own burnup charts and have developed over 250 user stories while working in this position.

Organized and helped facilitate many sprints, sprint reviews and retrospectives assisted by my own daily groomed product backlog that was prioritized to push the most favorable outcomes in the shortest increments.

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DEVIN J PEOPLES

5220 Wedgway Dr., Fort Worth, TX 76133

[PHONE]: 682-***-**** [E-MAIL]: *********@*****.*** LinkedIn: http://linkedin.com/in/devin-peoples-88b834288

Marine Corps (USMC), Motor-T Fleet Chief, Okinawa, Japan July 2009-Jan 2021

Operated primarily in the Transportation and Logistics field but also spent considerable time in Administrative Supervisor, Fleet Chief as a Product Owner and Scrum Master role.

As an unofficial Product Owner working in a Fleet Chief position, I oversaw the successful logistical support of over 32 field operations from start to finish.

Managed and maintained the accountability of 43 personnel and over $1.3 million worth of military vehicles, tools, facilities, and other assets at one point in my career.

Utilizing Agile methodology, I directed dozens of small cross-functional teams (squads) efficiently to operate a motor pool with over 60 military vehicles which included routine QA checks on said vehicles.

Developed a detailed roadmap of the total maintenance journey on the vehicles to showcase our progress and expected timeline to my stakeholders and with their feedback, I would pivot on certain projects to prioritize other more mission essential vehicles we necessary.

With my proficiency in Japanese, I coordinated with many local Japan self-defense forces and contractors to adhere to local ordinances and regulations regarding the use of military vehicles on Japanese roads.

End of Resume

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