Front Office Customer Service
Resume:
Seasoned front office management professional with a proven track
record of excellence in overseeing daily operations and ensuring seamless customer service delivery. Skilled in managing diverse administrative tasks, from scheduling appointments and coordinating meetings to handling inquiries and resolving issues promptly. Adept at leading teams to achieve operational efficiency while maintaining a welcoming and professional atmosphere. Proficient in utilizing office management software and systems to streamline workflows and enhance productivity. Known for exceptional interpersonal skills and ability to cultivate strong relationships with clients, staff, and stakeholders. Seeking to leverage my extensive experience and leadership abilities to drive operational excellence and elevate the front office experience Education
2011-04 -
2012-12
ICM Diploma in Front Office Operation and
Administration
Zetech College - Kenya
2008-01 -
2008-05
Certificate: Computer Applications
Childhood International Computer College - Kenya
2004-01 -
2007-11
Kenya Certificate of Secondary Education
St. Johns Secondary School Nakuru - Kenya
1996-01 -
2003-11
Kenya Certificate of Primary Education
St. Johns Primary School Nakuru - Kenya
Work History
2017-11 -
Current
Hotel Front Desk Receptionist
Laibon Hotel Nairobi (South B), Kenya
• Performed administrative tasks such as filing,
data entry, and inventory management to
support hotel operations.
• Provided exceptional customer service, resulting in a high percentage of repeat guests and
positive reviews.
• Resolved guest complaints diplomatically,
maintaining both guest satisfaction and hotel
reputation.
Contact
Address
20100, Nakuru Kenya
Phone
*****.*******@*****.***
Languages
English
Swahili
Skills
Guest Relations
Reservation
Management
Hotel software
knowledge
Office Organization
File Management
Data Entry
Front Office
Management
Customer Service
Management
Administrative Support
Microsoft Office Suite
proficiency
Outstanding
communication skills
Faith Wairimu Maina
Font Office Operation And Administration Professional
• Enhanced guest satisfaction by promptly
addressing inquiries and concerns at the front
desk.
• Assisted in increasing hotel occupancy rates
through proficient handling of reservations and
room assignments.
• Managed phone lines efficiently, directing calls appropriately while providing courteous
assistance when necessary.
2019-01 -
2020-03
Hotel Receptionist
Sagas Hotel, Kenya
• Provided exceptional customer service for a
memorable stay, addressing guest inquiries and
resolving issues promptly.
• Enhanced guest satisfaction by efficiently
managing check-ins and check-outs at the
hotel reception.
• Boosted guest loyalty with attentive assistance, personalized recommendations, and genuine
interactions.
• Streamlined reservation processes by diligently
organizing and updating booking information in
the hotel management system.
• Developed strong rapport with guests through
active listening, empathetic responses, and
consistent follow-up on requests or concerns.
• Liaised with housekeeping staff to verify service and maintenance of hotel standards.
2015-01 -
2016-08
Receptionist
Waterbuck Hotel Limited, Kenya
• Enhanced customer satisfaction by promptly
addressing inquiries and providing accurate
information.
• Liaised with housekeeping staff to verify service and maintenance of hotel standards.
• Greeted guests at front desk and engaged in
pleasant conversations while managing check-
in process.
• Maintained files and records by implementing
effective filing systems that boosted efficiency
and organization.
• Promoted hotel brand's loyalty program via
social media, email and direct mail.
Exemplary work ethic
Documentation And
Reporting
2008-08 -
2010-12
Office Assistant
United Investors Development Company Limited,
Kenya
• Achieved high levels of accuracy in data entry
tasks while adhering to strict deadlines.
• Facilitated smooth operations by efficiently
handling incoming mail, phone calls, and visitor
inquiries.
• Maintained confidentiality in handling sensitive information while performing administrative
tasks.
• Assisted with budgeting and financial
management to keep office operating within
budget.
• Reviewed files, records and other documents to
obtain information to respond to requests.
• Processed incoming and outgoing mail and
packages according to established procedures.
• Informed and supported business leaders
through consistent communication and
administrative support duties.
Other Roles Held
Front Office Operations and Customer Service Intern-Safari Park Hotel.
Referees
1.J. Kimanthi
Human Resource & Administration Manager
Safari Park Hotel Nairobi
Tel:078*******
2.Nicholas Otieno Oywa
Zetech College Head-School of Hotel and Catering
Tel:072*******
3.Braian Mwanzia Musyoka
Senior Architect-United Investor Development Company Limited Tel:070*******/+211*********
.
Contact this candidate