Customer Service Amazon Delivery

CB

CHRISTINE BROWN

*****************@*****.*** 240-***-**** Hughesville, MD 20637

Highly motivated and results- oriented professional with over 5 years of experience in logistics, operations, and customer service. Demonstrated by consistently exceeding customer satisfaction metrics and driving operational efficiency. Proven ability to manage complex projects, prioritize tasks, and collaborate effectively within fast- paced environments, aligning perfectly with Amazon's commitment to customer excellence Microsoft Office

Microsoft Word

Microsoft Excel

Training

Organizational Leadership

Safety

Problem Solve

Adaptability

Teamwork

Customer Service

Communication Skills

Amazon Waldorf, MD

Amazon Delivery Station

11/2022 - Current

Perform administrative tasks such as creating classroom training schedules and marking attendance in DACO.

Authorize security credentials to gain building access for new hires and contractors

Facilitate road tests and certified new Delivery Associates to drive for Amazon

Assess the delivery associate's road performance, and provide feedback to Delivery Service Partners and Amazon leadership.

Train new Delivery Associates (DAs) on Amazon's Standard Operating Procedures and Safety Requirements for on-road delivery in a classroom setting.

Utilize Amazon's Dolphin devices, and process customer orders. Safely load bags and boxes onto U- boats, and sort packages Identify safety hazards and correct any safety misses Problem solve package defects, i.e damaged or missing items, and hazmat issues

Optimize critical thinking, decision-making, creativity, and information processing

Deep dive missing packages using STATION COMMAND CENTER Maintain a clean work space to ensure efficient productivity Old Navy Waldorf, MD

Customer Operations

02/2018 - 03/2022

Created and successfully implemented a new inventory management system resulting in a 15 percent reduction in stock discrepancies and a 10 percent improvement in order accuracy, leading to faster fulfillment times and increased customer satisfaction

Received and processed new shipments using the inventory database Coordinated and tracked merchandise, supported the sales floor, Summary

Skills

Experience

supported the fitting room, conducted inventory regularly, kept the warehouse area clean and clutter-free, and utilized electric scanning tools and management software.

Assisted in the management of an organization's logistics systems, coordinated the shipment and distribution of goods, inspected goods and materials, tracked shipments, and managed inventory. Collaborated with customers and third- party service providers to ensure timely delivery of goods

Deep dived shipment issues, i.e late shipments or damaged goods On boarded and trained new hires

Provided coverage for management by facilitating daily operations in their absence

Thomas Stone High Waldorf, MD

Buisness

Education and Training

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