Houston Texas Customer Service

Ralissa Smart

***** ****** ***** **** *** #****, Pearland, Texas • 281-***-**** • *****.*******@*****.*** Career Objective

Performance-driven with exceptional interpersonal abilities and a history of working in highly dynamic and challenging environments.

WORK EXPERIENCE

For The Love Of Trucks LLC • Houston Texas • 04/2024 - Present Dispatch Supervisor

Greystar • Houston Texas • 07/2022 - 09/2024

Assistant Manager

Metro Lift • Houston Texas • 02/2015 - 07/2022

Dispatch Supervisor

AT&T • Houston Texas • 05/2012 - 02/2015

Customer Service Supervisor

Excelled in reducing the average response time for dispatching by 30 minutes, resulting in a 100% increase in on-time arrivals and improved customer satisfaction.

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Maintain records of dispatched calls, driver routes, route changes, as well as delivery and pickup times.

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• Oversee transportation regulations and laws to ensure truck drivers comply. Completed daily transactions and tasks related to the financial operation of the community by collecting and posting rent, fees, and other payments.

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Prepared daily bank deposits and reconciled bank accounts, prepared financial reports, and processed invoices and payables.

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Efficiently operated the property management software Yardi and OneSite to complete transactions by entering all required fields correctly.

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Completed monthly close out reports, updates, and back-ups to ensure the integrity of the system.

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Responsibilities included orientation of new employees, making sure they were aware of their job duties, industry requirements, and safety standards.

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Responsibilities also included managing the development research as well as reconciling departmental reports.

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Managed employees, operational process, and executed personnel activities as per company's policies as well as applicable laws.

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Proactively supervised a 15-member team, with accountability for efficiently conducting weekly employee meetings, and diplomatically implemented disciplinary actions were all requirements of this position.

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• Concurrently gave client support, demonstrating dynamic organizational skills.

• Strong prioritization, project administration, and efficient time management abilities. Arbitron • Houston Texas • 12/2008 - 05/2012

Supervisor

EDUCATION

Electrocardiogram Technician

San Jacinto College • Houston Texas

Insurance Claims Adjuster

The Adjuster School • Houston Texas

SKILLS

Adaptability, Customer Service, Leadership Development, Management, MS Programs, Precise communication, Problem solving, Written communication

• Assisted with training classes.

Proactively supervised a 10-member team, with accountability for creating job descriptions, recruiting and hiring, cross-training, performing annual performance reviews, and conducted daily/weekly employee meetings were all requirements of this position.

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• Spearheaded audit review preparedness to ensure operations compliance. Strong data entry and marketing research while, simultaneously taking a constant heavy flow of calls from customers who were participating in research surveys were all daily duties.

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