Project Management Manager

Ann Steigerwalt

773-***-**** ***.*********.***********@*****.***

Trevor, WI

SUMMARY:

●Established professional with expertise in project management and compliance. Adept in people management and enforcing relevant policies in line with best practice standards

●Well organized individual able to navigate multiple tasks simultaneously and deliver exceptional work under tight project deadlines and within set budgets

●Proficient in collaborating with senior management to establish effective methods for achieving goals while adhering to industry guidelines and regulations

●Knowledgeable in areas of compliance in the healthcare industry through experience and pursuing Master of Science in Jurisprudence

Areas of Expertise:

●Project & Program Management, Compliance Monitoring & Reporting

●Drafting Policies & Procedures, Conflict and issue identification and resolution

●Communications, Compliance and software Training & Development

●Compiling Budgets, Compliance Auditing, Risk management, Gathering Business Requirements

●Managing Client Expectations, Legal, Ethics and Compliance, IT, vendor, Government Affairs, sales, and patient services liaison for Commercial organizations

PROFESSIONAL EXPERIENCE:

SC Johnson July 2024-Present

Associate Manager - Data Governance

●Support the development and execution of an enterprise data governance implementation roadmap, emphasizing the protection of data and promoting data stewardship. This includes assisting with strategic priorities for developing information-based capabilities

●Assist in maintaining the data governance policy, data protection standards, and adoption requirements across the enterprise

●Contribute to the rollout of an enterprise-wide data governance framework, focusing on the improvement for the protection of sensitive data through organization behavior and standard modifications, principles, governance metrics, processes, related tools, and data architecture

WalMart Health & Wellness April 2024-April 2024

Senior Project Manager - Process Improvement (Contract)

●Support the Director of Quality with project management related tasks regarding standardizing SOPs and compliance related subject matter across WalMart’s Health and Wellness Division (see related news item below)

●https://corporate.walmart.com/news/2024/04/30/walmart-health-is-closing

Walgreens Boots Alliance July 2023-November 2023

Senior Project Manager, Regulatory and Licensing (Contract)

●Provided support through the Corporate Business PMO to the Director of Regulatory and Patient Safety

●Responsible for setting meeting agendas, capturing and distributing notes, and facilitating meetings

●Regulatory liaison to Pharmacy Affairs, Senior Legal Counsel, Licensing, Compliance, micro-fulfillment sites, and Development Operations

●Maintained combined list of SOPs for review (Standard Operating Procedures) by Walgreens in order to secure licensing for pharmacies, pharmacists, and micro-fulfillment sites to ensure compliance with respective State and Local government agency's procedures and regulations

CVS Health November 2022-May 2023

Business Project Manager, Specialty Project Management Organization (Contract)

●Managed three work streams for a significant project at CVS to increase efficiencies for patients, practitioners, insurance companies, and CVS front-end and back-end representatives by enabling technology across the company. Consolidate benefits verification to alleviate a patient's need to provide information already available to the company. Identify and remove non value-added tasks

●Worked with data management teams and IT to increase efficiencies for deliveries to patients (CVS) through the fulfillment process. Responsible for executive communications to report discovery milestones to assist with planning and funding

●Trusted partner with CVS Strategy Team to coordinate, schedule, record, and distribute communications to assist with current and future goals of the company

●Agile project management and Scrum focused responsibilities using MS Teams, MS Project, MS Excel, and Rally

Horizon Therapeutics (Now part of Amgen) April 2021-April 2022

Senior Manager Business Operations and Process Improvement

●Led development of new SOPs, work instructions, and document guidelines for existing and new business processes in marketing and field operations relating to incentive compensation planning and payouts, sales force alignments, sample management and speaker programs

●Assessed all existing drug sampling SOPs, work instructions, and guidelines to ensure they represent current processes. Recommended updates to the business processes. Submitted updates to approvers as appropriate and worked with compliance, quality assurance and training partners to ensure all stakeholders are certified/trained as required

●Provided business process mapping within marketing and field operations to determine workflows, accountability, deliverables and timelines for business processes such as incentive compensation design, sample management, and sales force alignments

●Developed KPIs in collaboration with each marketing and field operations functional lead to diagnose and proactively address workflow, business process or workload issues. Recommended any appropriate leading or lagging indicators to drive improvements. Developed recommended approach to delivering KPI data and insights to leadership and within functions as needed

●Project managed the final stage of an implementation of Javelin for Commercial Operations

AbbVie Inc. February 2013-March 2021

Compliance Project Manager

●Proven ability to bring team members together for a consensus on project deliverables while maintaining the needs of the business. Handled project risk mitigation and problem resolution using “out of the box” thinking and proven business acumen. Worked with regulatory departments for in field promotional and when new state/ federal regulations were enacted

●Created project communication plans, including content drafting, training content, delivery cadence, and medium to effectively deliver results. This included assisting with several product launches

●Excelled at communicating project status to key stakeholders and determined the most effective approach and content based on the audience. Routinely provided sales directors with updates on team performance with project KPIs and oversaw improvements

●Utilized software such as MS Project, MS Excel, MS PowerPoint, MS Outlook, MS Word, Sharepoint, Smartsheet, AmDocs Clarify, ServiceNow, Zoom, MS Meetings, Web Ex, and Visio to ensure project success

●Steered IT team to enhance functionality on platforms such as salesforce.com. Provided business requirements, training requirements, drafted, and deployed communications to end users and their management

●Assisted and directed medical, regulatory, legal, government affairs, information technology, and ethics and compliance specialists to establish solutions to compliance issues affecting the business including scheduling, communications, and training plans

●Drafted budgets and supported internal compliance audits

●Facilitated project meetings, including telepresence, remote coordination, scheduling and rescheduling with executives, corporate officers, and project team members for daily, weekly, monthly, and quarterly updates. Provided agendas and meeting minutes to project team as well as providing updates to internal and external stakeholders

Abbott Laboratories, IL January 2010- February 2013

Sales Support Manager

●Supervised hardware setups and on-site help desk for IT and business functions for regional and national sales meetings, including up to 60 team members in multiple locations for up to 5,000 people on-site.

●Provided consistent and clear communications to inform management of status

●Monitored overall help desk performance, communicated issue trending, and provided resolution strategies to management

●Oversaw expense budget and compiled statements of work for seasonal projects. Managed help desk budget of over $2M expense annually. Coordinated RFPs for vendor selection

●Managed 4 full-time employees and multiple contractors daily

Abbott Laboratories, IL March 2007-January 2010

Sales Operations Project Manager

●Managed cross discipline team members to ensure all parties were on track with project requirements, deadlines, and schedules. Teams included training, communications, help desk, IT, and business functions

●Gained consensus on deliverables, deadlines, and delivery aspects from project team members and stakeholders

●Communicated risk management options and solutions to executive sponsors

●Managed up to seven small to medium projects concurrently. Included several software and hardware upgrades and new software implementations

Additional Experience:

Abbott Laboratories, IL March 2003-March 2007

Field Technology Services Team Lead

●Managed capital budget of more than $2M.

●Managed employees and contractors

Senior Systems Analyst

●Supervised second level IT help desk. Managed contractors

Accenture, IL July 2000-March 2003

High Tech & Government Practices Consultant

●Excelled in computer telephony integrations to assist clients throughout the United States

EDUCATION:

Scrum Master Certification - In process, expected June 2024

Scrum Master Certified “Platinum” – Learn Wise (learn-wise.ca)

Red Cross - CPR certified 5/20/2024

Seton Hall School of Law, NJ

Pursuing MSJ in Pharmaceutical and Medical Device Law & Compliance

Western Michigan University, MI

BBA, Concentration in Computer Information Systems (Summa Cum Laude)

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