Data Entry Medical Receptionist
Resume:
Judith A. Pérez
New Braunfels, TX 78132
OBJECTIVE
Experienced, dedicated, and responsible individual seeking a position that would best utilize expertise in the medical marketing, business development area. Possess a positive attitude and work ethic that are enhanced by many years of medical experience.
PROFESSIONAL EXPERIENCE
Care Coordinator
Tavhealth - 2/2016 - Present
Follow up calls to patient discharged from hospitals for up 4 months; this is follow up discharge calls for hospital; several populations that are assigned to me. Keep in contact with patient; hospitals; Dr’s offices.
Office Coordinator
The Medical Team - 01/2016
Take care of all scheduling for providers, staff new clients, filing, answering phone, perform orientation w/new providers, data entry, try to fill in clts who's provider call in. Daily reports. Assist w/othe office responsibility when needed.
Medical Receptionist
Chiropractor Office - May 2015 – July 2015
Greet clients, schedule appts, collect co pays, answer phone, balace drawer end of the day, filing, use fax machine, data entry and assist where needed.
Caregiver October 2013 – May 2015
Caregiver- Asssit w/caring for 2 clients.
Physician Specialist
The Scooter Store, New Braunfels, Texas
January 2008 – September 2013
Responsibility consists of contacting physicians and physician’s office personal to verify customer criteria and to complete all necessary paperwork to complete medical equipment orders following Medicare guidelines. Conduct high quality customer interviews to determine if pre-qualification criteria are met. Ensure customer satisfaction goals are achieved. Verify customer's insurance coverage and consult with customers to meet their needs. Document and maintain accuracy of customer information. Sell full product line to achieve balanced performance targets with strict adherence to Medicare guidelines, hardship and payment plan policies. Interact with the medical community on multiple levels to effectively communicate their patient’s needs, and to gather the required documentation to process a clean claim within Medicare Coverage criteria. Submit high quality, billable claims for processing to internal customers. Assess and offer resolutions for customer inquiry and complaints. Generate weekly/monthly quotes at target levels. Adhere to all local, state and federal requirements such as ACHC, HPPA, and OSHA.
Insurance Verification Specialist Supervisor
The Scooter Store, New Braunfels, Texas
June 2000 – January 2008
Supervised a group of ten individuals to ensure that customer satisfaction and performance targets were met. Maintained schedule reports including time requested off. Maintained and reported weekly/monthly reports for individual and group status. Other responsibilities were the same as my current position.
Medical Receptionist
January 1992 – June 2000
Employed as a medical receptionist in several different medical offices including: family practice, internist, surgeon, and eye care specialist. Responsibilities varied by office but consisted of checking patients in and out of office, verifying medical benefits, dictation, answering incoming calls to include scheduling/changing appointments, scheduling procedures, communication with sales reps. Administrative responsibilities also included data entry, word-processing, processing forms and documents, correspondence, purchase orders, copy, fax, file, other duties as assigned. Also assisted back office as needed.
Additional Skills
Bilingual English/Spanish, Highly knowledgeable in medical terminology and coding, Microsoft Word, PowerPoint, Internet, Email, 10 key by touch, and type 70 wpm
References available upon request
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