Office Manager Inventory Management
Resume:
Janey Melczarek-Farnham
North Richland Hills, TX 76182
*********@*****.***
Professional Summary
Accomplished Office Manager, experienced in managing daily office operations, leading a team, and implementing standardized procedures. Proven track record of improving customer satisfaction, reducing costs, and increasing team performance. Skilled in inventory management, recruitment, budgeting, and employee training.
Authorized to work in the US for any employer
Work Experience
Office Manager
EMC Express Care-North Richland Hills, TX
January 2021 to May 2024
• Managed daily office operations, including scheduling appointments, coordinating meetings, and handling correspondence
• Oversaw inventory management, ensuring adequate supply levels while minimizing waste and reducing costs by 15%
• Maintained confidential employee records, ensuring compliance with privacy regulations
• Managed the recruitment process by screening resumes, conducting initial interviews, and coordinating candidate assessments
• Prepared reports on office expenses, budget variances, and operational performance for owner review
• Collaborated with IT department to troubleshoot hardware/software issues and ensure smooth functioning of office equipment
• Negotiated contracts with vendors for office supplies/services to secure cost-effective solutions without compromising quality or service levels
• Developed standardized procedures for administrative tasks
• Provided training to new employees on company policies/procedures as well as proper use of office equipment/software tools
• Managed relationships with external stakeholders such as clients, suppliers/vendors, contractors/ subcontractors in a professional manner
• Led a team of administrative staff members in achieving departmental goals through effective delegation of tasks
• Improved customer satisfaction ratings by implementing a feedback system that resulted in an increase of 50% positive reviews
• Implemented a comprehensive disaster recovery plan that ensured minimal disruption during unforeseen events
• Developed and implemented employee recognition programs to boost morale and increase employee engagement
• Managed the office budget, tracking expenses and identifying areas for cost-saving measures
• Coordinated logistics for company events, including venue selection, and catering arrangements
• Collaborated with HR department to ensure compliance with employment laws/regulations and maintain accurate personnel records
• Implemented performance metrics tracking system that allowed for data-driven decision making leading to 20% improvement in team performance
• Improved customer service levels by implementing standardized response protocols resulting in an 33% decrease in average resolution time
• Mentored junior administrative staff members providing guidance on best practices and professional development opportunities
• Conducted regular audits of office procedures ensuring compliance with industry regulations
• Served as point of contact for building maintenance issues coordinating repairs promptly
• Coordinated office renovations, successfully minimizing downtime and disruptions to workflow Medical Billing Clerk
EMC Express Care-North Richland Hills, TX
May 2017 to December 2021
• Verified patient insurance coverage and obtained necessary authorizations for medical procedures
• Reviewed and corrected coding errors on claims to maximize reimbursement from insurance companies
• Utilized electronic health record (EHR) systems to input patient information, update billing records, and generate reports
• Followed up with insurance companies regarding claim denials or discrepancies, resolving issues in a timely manner
• Collaborated with healthcare providers to obtain missing documentation or clarification on medical procedures for accurate billing
• Maintained strict confidentiality of patient information in compliance with HIPAA regulations
• Managed accounts receivable by tracking outstanding payments, contacting patients for payment arrangements, and initiating collections when necessary
• Processed medical claims and invoices for healthcare facility, ensuring accuracy and adherence to billing guidelines
Receptionist
EMC Express Care-North Richland Hills, TX
May 2009 to May 2017
• Greeted and welcomed visitors, providing a positive first impression of the company
• Managed a high volume of incoming calls, efficiently routing them to the appropriate departments
• Maintained an organized front desk area, including managing visitor sign-in process
• Responded to inquiries from clients and employees in a timely manner, providing accurate information or directing them to the appropriate resources
• Handled sensitive documents with confidentiality and discretion, maintaining strict adherence to privacy policies
• Assisted with administrative tasks such as filing documents, photocopying materials, and preparing correspondence
• Managed office supplies inventory by monitoring stock levels
• Collaborated with other departments to ensure smooth operations and effective communication within the organization
• Resolved customer complaints or issues promptly and professionally to maintain customer satisfaction
• Created detailed reports on daily activities such as visitor traffic, and phone call volume
• Trained new receptionists on office procedures and protocols to ensure consistent service delivery across shifts
Substitute Teacher
BISD-North Richland Hills, TX
August 2005 to January 2008
Financial Fraud Investigator
Capital One-Irving, TX
April 1998 to May 2004
Financial Warrant Officer II
Fl Dept. of Revenue-Clearwater, FL
September 1990 to April 1997
Education
Bachelor of Arts in Psychology
University of Florida - Gainesville, FL
August 1982 to April 1984
Associates in Psychology
Manatee Junior College - Bradenton, FL
June 1979 to May 1982
Skills
• Office Management
• Microsoft Office
• Communication skills
• Supervising experience
• Management
• Leadership
• Microsoft Excel
• Phone etiquette
• Microsoft Word
• Operations management
Contact this candidate