Data Entry Customer Service
Resume:
Jamie McAllister
*****************@*****.*** 240-***-**** or 301-***-**** Clinton, MD 20735
Summary
●Manage and oversee staff as an Executive professional implementing daily procedures, and maintaining all administrative duties and systems ensuring smooth office operations and client/patient flow.
●Data Entry
●Scheduling meetings and appointments with the President of the company working closely as the assistant of operations to him.
●Ordering office supplies & materials for the company to ensure high levels of organizational effectiveness.
●Detail-oriented approach to organizing files, scheduling, greeting visitors and assisting clients also providing administrative support to all employees.
●Organized individual brings background in medical office settings handling clients needs.
●Hardworking Administrative professional that offers great people skills, organized file management and deep understanding of clients protection, per HIPAA Law.
●Enhances office operations by staying on top of clients and staff needs.
●Experience with electronic recordkeeping and
●insurance documentation. Skilled administrative team member with in-depth understanding of medical standards, compliance requirements and operational procedures.
●Expertise regarding benefit and health insurance programs and assisted clients with resources on where to purchase medical supplies and products based on the insurance carrier, informed clients information regarding benefit changes, and premiums insurance eligibility program regulations, and legislative updates.
●Converse using a client first problem-solver approach with a friendly and caring mentality and excellent communication skills and inner-office operations.
● Expertise in inventory management, customer service and inner-office operations.
●Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
● Highly-motivated employee with desire to take on new challenges.
● Strong worth ethic, adaptability and exceptional interpersonal skills verifying health information, and liaising with health professionals and patients on all factors related to billing.
● Adept at working effectively unsupervised and quickly mastering new skills.
●Skills
●Executive Assistant to Director/President
●Office Management
●Multi-Line Phone Operations assisted with as much as 200 calls daily, professionally
● Detail-Oriented
●Data Entry Software Customer Service
●IT Support Troubleshooting & Understanding the nature of the problem with the system and software
●Managing Spreadsheets using Excel
●Utilizes all Microsoft Suites, EnerGov, DCTM, ECMS, Slacker etc.
●Auditing professional
●CPR Certified
●Administering Medications
●Support to President and other employees by Problem-Solving, managing travel, spreadsheets and calendar management
●Drafting and proofreading all documents, reports and other office related documents to ensure correct punctuation marks have been added correctly
●Checking all emails, managing accounts payable & receivable, dropbox accounts, and following up with clients & managing the order of projects to assist the President of company
●Appointment Scheduling
●Time Management
●Critical Thinking
●Cleaning and Sterilizing
●Patient Scheduling
●Office Coordination
●Inventory Management
●Procurement Agent
●Bidding Specialist
●Prepares Proposals
●Ordering & Purchasing supplies needed
●Solid Team Player with outgoing, positive demeanor and proven skills in establishing rapport with clients.
●Motivated to maintain customer satisfaction and contribute to company success.
●Specialize in quality, speed and process optimization. Articulate, energetic and results oriented with exemplary passion for developing relationships
●Assisted company with GSA & 8A Certification
● Cultivating partnerships and growing businesses and providing resources. Diligent individual with more than 25 years working as an Administrative Assistant II/ Specialist supporting a great deal of organizations in the Metropolitan Area.
●Experience
Administrative Specialist/ Executive Assistant Alexandria City Public School-FACE (Family and Community Engagement Center) September 2024-
●Assistant to a Team of professional such as District-wide Family Liaison workers, Family Engagement Coordinators, Curriculum & Data Support Specialist, Executive Director of Operations, etc. with support throughout the office with meetings (organization & setup) assuring the necessary supplies, materials & digital equipment are in place for usage during meetings, workshops & Family Engagement Nights.
● Monitoring all outcomes and incoming supplies utilized from the supply room for inventory purposes.
●Monitoring the camera to implement safety and assure the visitors can gain access and are permitted to visit the building ensuring safety to the children, faculty & staff @ all times with help from the Security Team.
●Proofread documents before they are signed, sealed & delivered to the appropriate party via mail or electronic delivery.
●Attends meetings to support the Director with duties such as Calendar Management, assuring all audio visual equipment is in place; sending out emails & letters/documents to the appropriate parties; organizing files, and emails,
●answering a high call volume of phone calls and rerouting them to the appropriate party
●appointment setting for the Executive Director & other Divisions within FACE Teams.
●Order supplies and maintained stock of supplies
●Operates all Software such as Microsoft Office Suites, PowerSchool, tracking data through Excel to create Spreadsheets, etc
●Calendar management for upcoming meetings & events
●Updating ACPS contact information as needed
●Administrative Support/Executive Associate II/Data Entry-Charles County Government 1/2024-6/2024
●Executive Assistant duties to support the Planning & Growth Management Division/Permit Specialist providing a substantial amount of quality services to the public to assist them with conducting & maintaining research of records by accessing, imputing, & retrieving information using the Munis Landing System for parcel management.
●Data Entry using Excel worksheets to keep the spreadsheets updated, entered new client information and updated info using Energov System.
● Supported the IT department and troubleshooting with clients whenever they needed to as we developed system error codes or lock out of the Citizen Self service Portal, to verify the full system’s functionality.
●Establishing a plan of action for the system to correctly function without having to contact the IT Department. Data Entry of high call volume, recording clients Permit requests.
●Collected and secured all monies that came through the dumbwaiter system & delivered it to the right department such as Treasury, Planning etc. keeping a log of receipts through our EnerGov system
●Work proficiently through EnerGov to access and manage Permits, Look up addresses, access GIS Mapping systems, SDAT searches, put cases in review, add Permit Fees and various other Fees depending on the scope of work.
● Assisting with Use of Occupancy and Change of Occupancy Permits and other Permit requests.
●Greeted clients & visitors with a customers first attitude & positive outlook. Conducting various projects, gathering site plans, updating & maintaining documents and word process and any other functions to ensure the permitting process is a smooth transition.
●Helped the public navigate their way through the Citizens Self Portal to file for a Permit, Withdrawal of a Permit if needed, Request Permit Extensions, Organized meetings with Plan Review, Zoning, Right of Way Division, Inspection Team, Infrastructure Management, Code Enforcement, StormWater Management, Critical Areas, etc.
●Assistant to the Permit Specialists by passing on informative information used for the processing of Residential & Commercial Building Permits & Inspections.
●Assist the public on where to go for Zoning related Code issues & other applicable regulations in compliance with Charles County. Perform administrative office support duties using established guidelines. Executing work which requires neatness, accuracy, checking documents for completeness to determine compliance with various departments, managing spreadsheets to track Withdrawals & Extensions,updating them daily. Attended meetings & recorded notes every 1-2 weeks through Teams
●Assure that all Master & Trade Licenses are valid through Department of Labor & Licensing Regulations. Worked with Mac Software, Microsoft Suites & Google Suites, etc. Answers a high volume of calls as a highly informative professional assisting a multitude (up to 200 per day) using a multi-line phone system, taking messages, copying, scanning large jobs & providing general information to the Permit Specialists, Zoning & Code Divisions as well. Day to day correspondence through Microsoft Teams.
●Organizes and maintains common office areas and lobbies for customers to stay updated with literature supplied by our office, access Our Charles County Citizens Self Services Portal
● Meetings held weekly through Teams to collaborate work and balance cases in various departments such as Code Permit Inspection Specialists, Zoning, Permit Technicians, StormWater Management, Planning, Resource and Infrastructure Management & Transportation, etc.
Office Manager/ Executive Assistant to President of NOVA Lining Company- Springfield, Virginia 22152 -10/2023-1/2024
●Assistant to the President of the Company in daily operations. Responsible for preparing proposals crafting the initial offer, subjected to negotiation with the ability to have time management & critical thinking skills.
● Request signatures for proposals using Adobe Acrobat.
●Uploading maps and pictures and organizing them in DropBox.
●Managed clients and payments through Quickbooks Pro.
●Handled all accounts payable & receivables clearing all past due invoices bringing them to current.
● Typing, scanning, copying and faxing documents for submission. Assisted client calls, consulting them when needed, taking notes and preparing them for the President to evaluate & simplify the best solution to handle each job.
● Prepared warranties for clients, Mailing and shipping packages using our electronic mailing system; Check in packages;
● Order supplies when needed. Worked with Microsoft Suites and other programs, used Teams & Skype for meetings.
●Finalizing all documents after jobs are performed for a complete submission to clients using before and after scenario’s.
●Managed the day to day calendar to avoid overlapping of jobs organizing them according to distance and the length of time to completion Etc.
●Ordered CCTV’s, PVC Pipes, Riser Pipes, and other heavy duty supplies used for construction workers during pipe/sewer inspections, tuberculation, trenchless clean outs, air excavations, pipe bursting, high pressure air lancing, etc. for various jobs sites
●Managed all jobs for Government, Contractors & Residential accounts and following up with them for feedback or any questions that they may have pertaining to the job performed by the company also providing them with before & after photos giving them a precise image of what was done.
Ultimate Staffing-Arlington, Virginia 6/2023-open to returning
●Provided excellent & professional services as an Administrative Assistant to Concierge throughout the Metropolitan Area. Worked with top companies such as: Better Business Bureau, The Smithsonian, Gates of Hudson, The Buchanan, The Hawthorne, Tysons Towers and other entities. Job descriptions performed: Answered a high volume of calls on a daily basis and assisted with troubleshooting when needed, file managing, data entry and organization of reports; greeted and assisted guests as I was the 1st point of contact; set up conference rooms for business meetings; assisted with confidential files; executed files and created other areas for them as well.
●Checked in, delivered and sorted packages in the different departments, managed the buildings and helped with project planning with remodeling the units and placing the tenants in permanent residency until the project was finished.
●Created and calculated rent, inputting them in the system as I collected the rent & prepared the money for bank depositing, assisted Office Manager with activities for the Tenants as well, created maintenance tickets for the maintenance team to resolve, ordered supplies as needed, various electronic duties performed daily using Microsoft softwares and other different applications.
●Worked with Microsoft Suites, Updated and managed Spreadsheets; Data Entry system to update clients portal
Administrative Assistant/Patient Care Coordinator Gateway Healthcare Services - Fairfax, VA - Virginia 06/2018-5/2023
●Part-Time evening position
●Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services. Gathered information to file appeals for referrals, denials and minimized inaccuracies by maintaining accurate records of approvals.
●Managed and participated with projects to better assist the patients diets and physical needs.
●Expertise regarding benefit and health insurance programs and assisted clients with resources on where to purchase medical supplies and products based on the insurance carrier, informed clients information regarding benefit changes, and premiums insurance eligibility program regulations, and legislative updates.
● Converse using a client first problem-solver approach with a friendly and caring mentality and excellent communication skills and inner-office operations.
●Scheduled patient appointments, accounting for physician availability and optimal patient loads.
●Conducted patient intake interviews to collect medical information and insurance details.
●Compiled physical and digital documents, charts and reports. Expertise regarding benefit and health insurance programs and assisted clients with resources on where to purchase medical supplies and products based on the insurance carrier, informed clients information regarding benefit changes, and premiums insurance eligibility program regulations, and legislative updates.
●Answered phone calls to provide assistance, information and medical personnel access.
●Cooperated with Medicare, Medicaid and private insurance providers to resolve billing issues. Verified insurance coverage, obtained pre-authorizations and updated charts in file. Interacted with vendors, contractors and professional services personnel to receive medical supplies and equipment, directed activities and communicated through instructions
●Monitored Nurses work calendar and scheduled appointments, meetings and travel. Strong worth ethic, adaptability and exceptional interpersonal skills verifying health information, and liaising with health professionals and patients on all factors related to billing.
●Filled Prescriptions when needed Light Duty Therapy when needed
Still presently assisting clients & Nurse with Case Loads often remotely
when needed; weekend help only
Data Entry United Association National Pension Fund - Alexandria, VA - Virginia 10/2022 12/2022
●Day-time position 8am-5pm
●Applied mathematical skills to calculate totals, check figures, and correct problems with physical and digital files.
●Conducted statistical analyses to determine trends and significant changes and wrote narrative reports explaining findings.
●Data entry which required review & verification of document correction
●Data Uploads, Imported & Exported documents and files
●Researched, reviewed & verified the correction of documents
●Worked with PDF Files by combining & matching them Completed Bank reversal requests following written procedure utilized Microsoft Office, Excel, Word & Outlook
●Operated internal software programs such as Workflow, On Base, Slack etc.
●Verification of Social Security Numbers
●Verification Pensioner Benefits Per Auditor request to avoid suspension of benefits Utilized letter writing system, enterprise wide-database systems & electronic records database systems
●Processed documents required in handling deaths & payments to pensioners, spouse's & beneficiaries ensuring they had the appropriate benefit amount. Reason for leaving-Contract ended
Administrative Assistant II/Data Entry Clerk Case Investigator Family Services Specialist for Fairfax County Gov't Fairfax, VA 07/2022 - 09/2022
●Full-Time
●Reported daily to The Continuous Quality Improvement Consultant of Family Services daily.
●Organizing high volumes of files, Data Entry developed spreadsheets, faxed reports and massive scanning of documents, maintaining the front desk and reception area in neat and organized fashion.
●Supported the IT department by troubleshooting and collecting relevant information to solve the problem.
●Checking all areas of the system and rebooting to jump to a fresh start assuring the problem was resolved.
●Note taking to assure that the same issue doesn’t occur throughout the system.
●Provided written and oral communication to Case Workers as needed to better collaborate with client Caseloads;
●Arranged Meetings and conferences through Zoom or Skype/ Teams etc.
● Maintained accurate department and customer records executing duplicates and adding additional Family members to the Case File Jackets keeping all information secure and confidential;
●Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
●Managed CPS, Foster Care & Agencies data and Ongoing Cases to build Work Units, moving them to the designated files.
●Conducted research, compiled and typed statistical reports, synthesized information and provided excellent communication to disseminate information throughout organization.
●Provided training support to staff assisting them with the use of software in various windows through a Team Application & trained on what tactics to use when investigating data, videos/recorders to determine whether there is sufficient evidence to build a case being attentive to detail
● Assisted the Family Services Division with various case loads created Work Units using WebTop, DCTM (Documentum) ECMS Apps & assigned the cases to the appropriate Case Workers
●Transferred documents successfully and executed them from ECMS to the new DCTM FilesPerformed clerical & administrative duties such as scanning large files, emailing through Microsoft Outlook, typing, performed Spreadsheets through Excel, and prepared presentations using PowerPoint
●Maintained proficient knowledge in most areas of the office, enabling assistance/back-up to the other Administrative Departments.
●Answered multi-line telephone and and routed them to the necessary staff member and took mental notes to expedite the calls depending on the urgency
●Directed visitors to the appropriate office for meetings based on their badge and clearance.
●Proofreading and paying close attention to spelling and grammar before submitting documentation.
●Arrange travel to and from areas whether it was local or long distance assuring the itinerary was correct and approved.
●Used spreadsheets or databases for case management projects to organize information and produce standard reports Reason for leaving- Contract expired after execution of old files to new system
Service Agent Avis Budget Group - Washington, DC 10/2021 - 01/2022
●Data Entry, Utilized in-house systems and software to drive customer interaction and communication
●Engaged with customers to offer product and service solutions and education on terms and features.
●Explained the amount for expected services and provided detailed answers to customer questions.
●Contributed to business growth by confirming customer satisfaction with service and quality.
●Researched coverages under warranties and determined requirements for coverage.
●Assisted Customers with reservations, business & leisure
●Maintained well-developed relationships with customers and fellow employees
●Collected confidential financial information from clients to construct comprehensive financial plans
●Suggested add-on services that would be helpful to customers to improve bottom line
●Maintained high customer satisfaction standards to meet or exceed targets customers of service specials, completion times and services expenses to provide exemplary customer service
●Handled customer issues with confidence, using (Skills) to provide effective resolution
●In-Home Health Care- Gateway Healthcare Services- Administrative Assistant/ Patient Coordinator Fairfax, Virginia7/9/2018-10/2023(full-part-time)
●Left and returned @ a later date (see above)
●Successfully completed and accredited a nursing aide program as required by law.
●Performed basic and routine patient in home care for Silverado Memory Loss and Hospice Care Facility apart from in home care.
●Assisted the clients with personal hygiene, toileting, bathing & grooming; meal preparation & feeding, checked vital signs, assisted with mobility, assisted with appointment scheduling and doctor appointments, maintained records of patient care, condition, progress & problems to report and discuss observations with supervisors or case managers.
● Transported patients to and from the bed, bath, and assisted with transporting the wheelchair to the vehicles assisted with dressing as well.
●Changed bed linens, washing, ironing and other duties pertaining to dressing the clients.
●Entertained and conversed with or read aloud to patients which kept them mentally healthy and alert.
●Checked patients’ pulse, temperature and respiration as well. Administered prescribed oral medication under the written direction of the physician or as directed.
●Refilled prescriptions when needed.
Mercy HealthCare- Patient Coordinator Fairfax, Virginia 6/1/2017-6/28/2018
●Provided routine individualized healthcare such as changing dressing wounds, and applying topical medications to the clients when needed.
● Monitored and reported changes in health, assisted with transporting the patients to and from the appointments, and wheelchair when needed.
● Bathing, grooming and feeding the clients, meal prep according to prescribed diets.
●Checked the pulse, temperature and respiration of the patients.
● Administered the prescription and refilled them when needed as well.
Kelly Services-Alexandria, Virginia 10/2016-11/2018
●Assigned to conduct independent audits, evaluations and investigations throughout different Wards in the District of Columbia public, private and charter schools to ensure that the students were assigned to their appropriate zone to assure that the financial needs were evenly distributed and met for computers, furniture, and other classroom needs to better assist the needs of not only the children but the teachers and the admin departments as well to help promote positive changes throughout DCPS quarterly & annually.
●Assisted the managers with the larger audits when needed for the bigger schools ensuring that they were accurate with the counts, clear and concise.
● Determined the reliability and integrity of DCPS information systems, assessed that the DCPS resources were utilized effectively, efficiently & economically also determined whether DCPS schools, offices and divisions were in compliance with District and federal regulations, policies and laws before the audit was finalized.
●Promoted to the Auditing Team Lead Manager for my division overtime.
● Submitted the Audit reports to the Accounting Department for review.
Patricia’s Celebrity Photography-Springfield, Virginia 09/2015-12/2019 (Part-time Friday-Sunday)
●Assisted on weekends with work traveling to various different areas to help with setups as the musicians got ready for the red carpet, also assisted with interviews of the celebrities as they prepared for the stage.
●Brokedown the backdrops when needed.
●Helped out with Security in high volume areas and helped the photographer with setting up and breaking down the equipment.
●Drove to various locations within a 10 hour radius when needed.
Nancy Adams Personnel- Administrative Assistant-November 2009- August 2015
●Assisted with Admin Roles with companies such as Better Business Bureau, Carpenter & Paterson Construction Company, Booz Allen Hamilton, The Smithsonian etc.
●Assisting with meetings, coordinated facilities and administrative services, including clerical support services, printing, electronic filing, calendar management, task input and coordination, distributed mail, records management, data entry, note taking for meetings, developed and contributed to solutions to a variety of problems, point of contact for visitors assuring that they had the proper badges, escorting clients to the proper meeting room, handled travel arrangements and assisted with the itinerary when necessary and checking for approval for travel.
●Ordered office supplies and tracked inventory.
●Various mailroom duties
HTH Technical Agency- Office Manager
December 2000-April 2010
●Supported the company's President in our daily operations by maintaining office systems and supervising staff.
●Supported Kerry Woods, our company’s Web Designer & IT Specialist in IT Functions to assure that our database and system was functional and troubleshoot the errors to avoid possible reoccurring issues.
●Maintained a track record of all government and civilian clients by using Quickbooks system for billing purposes.
●Maintained office services by organizing office operations and procedures, preparing payroll, accounts payable and receivable,
reviewed and approved supply requisitions and assigning and monitoring all clerical functions.
●Supports company operations by maintaining office systems and supervising staff.
● Completes operational requirements by scheduling and assigning employees; following up on work results.
●Achieves financial objectives by preparing an annual budget, scheduling expenditures, analyzing variances, and initiating corrective actions.
Coordinated with companies such as Ballistic Missiles Defense Organization, Department of Defense, Department of the Army(Pentagon), Department of Justice, Federal Aviation Administration, National Institutes of Health. U.S. Customs, Conference of Minority Transportation Officials, Lockheed Martin, and more with assistance with office supplies, plaques, trophies, metals and others for award ceremonies.
Gained a multitude of clients & accounts
Furnished bids and proposals and ordered supplies to support clients as the bids were won by me and finalized assuring the turnaround time requested was met
Prepared quotes for agencies to assure their supplies were met.
Performed all electrical duties using Microsoft Suites and Britnet systems, ordered and maintained office supplies, etc.
Recorded payroll and receipts through Quickbooks
Attended training classes when necessary
Enterprise Car Sales-(part-time). August 2005-September 2009 Lead Shuttle Driver
●Lead Shuttle Driver for Enterprise Car Rental employees to and from various areas to pick up cars for customers assuring that the stock never depletes.
●Filled up Quick Turn Around Lot (QTA) with clean cars for reservations to assure that they are all met.
●Tagged all new cars as they came in and entered them into the system.
●Assigned Ronald Reagan National Airport with their fleet inventory.
●Transferred vehicles to clients for meeting and business purposes, cleaned the cars as they were returned, etc.
●Transported the necessary vehicles to Manheim Auction in Fredericksburg and various locations
●Education and Training
●Mt. Vernon /T.C. Williams High School Alexandria, VA Class of 1996
●GED
●Vocational Education
●Achieved managing and supporting companies by building through helping with GSA Certification & furnishing bids through Procurement Agencies. Collaborating with HUD and Private clients to help assist clients with Housing Needs to prevent the spread of homelessness and provide resources needed to seek their goals. Trained on utilization of the Britnet System to monitor and track clients and data. Collaborated with Auditing Teams and submitted reports in Washington, DC Area Public Schools to provide continued finances to Schools for Supplies & Equipment, then submitted all Data to Accounting Firm, mastered College level mathematics.
●References- Kay Carter, Supervisor of Staff @ Fairfax County Government, Family Services Division- 703-***-****
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●Janine Lawson, Activities Supervisor @ Genesis HealthCare- 240-***-****
●Paul Campbell, Branch Manager @ Northern Virginia Staffing- 301-***-****, The following contacts can verify my experience with various government agencies.
●Nicole Howard, Planning & Growth Management/ Zoning Division- *******@***************.***
Krishna Leyva, FACE Teams 703-***-****
Jared McCaskill, President & Owner of NOVA Lining Company, LLC.
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