Data Entry Property Manager

YVONNE M. MASON

Eagle, ID ***** 208-***-**** *********@*****.***

Positive, upbeat specialist that brings more than 23 years of customer experience in any settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty. Skilled Multi-Tasker

Marketing and Advertising

Administrative Support

Adaptable

Data Entry

Paperwork Processing

Complaint Resolution

Upselling and Cross-Selling

Inbound and Outbound Calling

Proofreading

Customer Consulting

Tactful and Diplomatic

Positive and Professional

Researching

Problem-Solving Abilities and Critical Thinking

Office Equipment Proficiency

Account Management

Rental Property Manager, 01/2017 - Current

Blakely Property Management – Boise, ID

Conducted regular inspections of rental properties to ensure compliance with lease agreements and inspected vacated units upon move-out to determine any damage beyond normal wear-and-tear requiring repairs. Prepared and submitted reports to owners. Handled tenant complaints and inquiries in a timely manner. Advertised vacant properties through online listings and other media outlets. Maintained records of rent collection, lease agreements, repair requests. in an organized database system. Provided customer service support to tenants via phone or email regarding their rental concerns or issues. Met with prospective tenants to show property and assess applications or sign leases. Completed lease applications and verifications, notifying prospects of results. Issued non-payment notices to delinquent tenants in accordance with lease, county and state regulations. PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

Investigated and resolved property complaints and violations to foster pleasant living environment for residents.

Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems. Personal Assistant, 01/2017 - Current

Blakely Property Management – Boise, ID

Prepared documents such as reports, presentations, agendas, and correspondence. Maintained confidential files related to personnel records or other sensitive information. Proofread documents for accuracy prior to submission to the executive team. Sorted mail received daily for distribution throughout the office. Scanned documents into electronic format for storage in a secure database system. Ran errands to help with daily tasks, enabling employer to focus on more pressing duties. Organized personal and professional calendars with reminders for upcoming meetings and events. Maintained clerical correspondence via email and phone. Delivered warm companionship with conversation, emotional reassurance and coordination of mentally stimulating activities.

Assisted real estate agents with scheduling appointments, conducting market research and preparing sales documents.

Coordinated open houses and showings for potential buyers and sellers. Created marketing materials such as flyers, brochures and postcards to promote properties listed by the company's agents.

Collected feedback from customers in order to improve services provided by the agency. Updated online listings regularly using MLS software programs such as Realtor.com or Zillow. Organized files containing important information about each client's transaction including financing details, inspection results and appraisal reports. Displayed absolute discretion at handling confidential information. Site Coordinator/Tax Preparation Specialist, 01/2012 - 04/2015 Community Action Partnership Association – Boise, ID Provided effective site management for volunteers and managed, organized, and supervised all aspects of VITA site operations by recruiting, interviewing, and training, and retaining volunteers with special skills that would benefit the site.

Evaluated the work of volunteers to ensure that all were trained to utilize IRS program, Taxslayer, efficiently and with accuracy.

Maintained effective lines of communication with other coordinators, SPEC relationship managers, and volunteers within our network.

Interviewed taxpayers to complete Intake Sheet used to ensure complete information regarding clients and analyzed tax documents to prepare federal and state individual tax returns and advise taxpayers on the completion of their respective tax returns.

Assisted clients by providing other tips, resources, and tax advice. Perpetuated security, privacy, and confidentiality of all taxpayer information in accordance with the IRS Volunteer Standards of Conduct program procedures. Office Manager/Income Tax Preparer, 12/2000 - 04/2012 Liberty Tax Service – Mountain Home, ID

Answered phone calls, responded to emails, routed mail and coordinated courier services. Resolved customer inquiries in a timely manner while maintaining positive relationships with clients. Maintained impeccable office organization to support efficiency, professionalism. Elevated customer satisfaction ratings by promptly resolving client and case issues. Remained calm and professional in stressful circumstances and effectively diffused tense situations. Reviewed completed work to verify consistency, quality and conformance. Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs and proper marketing techniques.

Developed and maintained new and existing client relationships and demonstrated knowledge of income tax preparation.

High School Diploma: 05/1999

Mountain Home Sr High School - Mountain Home, ID

EDUCATION

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