Quality Control Continuous Improvement

MANDY K. OMASTA

Tampa, Florida *****.******@*****.*** 470-***-****

Strategic and results-driven professional with over 21 years of expertise in operations leadership, project and program management, process improvement, and quality control. Adept at leveraging Lean and Six Sigma methodologies to enhance operational efficiency and drive continuous improvement initiatives. Proven ability to lead cross-functional teams, optimize resource allocation, and implement strategic initiatives that align with organizational goals. Skilled in developing and executing quality assurance protocols, ensuring high compliance and performance standards. Recognized for strong analytical skills, innovative problem-solving, and maintaining rigorous compliance standards. Proficient in data analysis and reporting, utilizing advanced tools and Microsoft Office Suite to support informed decision-making.

CORE COMPETENCIES

Operations Management Project & Program Management Process Improvement Quality Control & Inspections Strategic Leadership Data Analysis & Reporting Budget & Financial Management Customer Service Excellence Team Building & Development Change Management Risk Management & Compliance Communication & Stakeholder Engagement Inventory & Supply Chain Management Innovation & Continuous Improvement Crisis Management & Emergency Preparedness PROFESSIONAL EXPERIENCE

The Smoking Dog Maple Shade, NJ 05/22 – 09/24

General Manager

● Manage operations for two locations, overseeing the maintenance and selection of over 900 luxury and boutique cigar facings

● Developed comprehensive employee training programs that enhanced product knowledge and customer service.

● Led external marketing and event relations, coordinating cigar/tobacco events and local activities.

● Streamlined purchasing and inventory management, reducing product waste and aligning stock with forecasts.

● Oversaw financial planning and budgeting, meeting revenue targets while controlling costs to maximize profitability.

● Fostered strategic partnerships with local businesses, enhancing brand awareness and driving foot traffic to stores.

● Implemented digital marketing strategies, increasing online presence and driving an increase in online sales.

● Enhanced customer loyalty through personalized service and targeted promotions, leading to increased repeat business.

● Maintained compliance with health and safety regulations, ensuring a safe and welcoming shopping environment.

● Analyzed sales data to identify trends and optimize product offerings, resulting in improved inventory turnover and higher sales margins.

Innovation Lab, United States Air Mobility Command Joint Base McGuire-Dix Lakehurst, NJ 06/21 – 04/22 Chief of Operations

● Spearheaded the implementation of Innovation Lab and Continuous Process Improvement Programs, supporting 5 wings and 88 joint tenant units.

● Advised senior leaders on integrating Lean and Six Sigma methodologies, fostering a culture of continuous improvement among 2,400 personnel.

● Coordinated the autonomous vehicle testbed project, aligning efforts across 8 agencies, which enhanced engineering studies and contributed to the Flightline of the Future initiative.

● Developed a process improvement tracker, ensuring all projects were accurately monitored and completed on schedule.

● Provided administrative support, including drafting correspondence, managing inventory, and streamlining office operations.

● Led cross-functional teams to implement innovative solutions, reducing costs and improving resource allocation.

● Organized and conducted training workshops, educating personnel on process improvement techniques and best practices.

● Enhanced collaboration between departments, facilitating sharing resources and knowledge to drive innovation.

● Analyzed project data to identify areas for improvement, resulting in recommendations that enhanced project outcomes.

● Established metrics to measure the success of innovation initiatives, ensuring alignment with organizational goals. 305th Operations Support Squadron, Joint Base McGuire Dix-Lakehurst, NJ 11/19 – 06/21 Assistant Director of Operations (ADO)

● Directed the Commander's Inspection Program (CCIP), leading 52 inspections and resolving over 1,100 items, achieving an 86% discrepancy closure rate, a significant improvement over previous years.

● Developed a natural disaster response checklist, which protected $9.6B in assets and enhanced disaster preparedness.

● Facilitated the Mobility Air Forces (MAF) Council, coordinating with 11 Operations Support Squadrons (OSSs) to address critical issues, resulting in streamlined operations and enhanced mission support.

● Managed the Automated Data Processing Equipment (ADPE) program, overseeing $1M in equipment and improving compliance and accountability by 69%.

Mandy K. Omasta

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● Guided the professional development of unit leaders, leading to 2 Below-the-Zone (BTZ) promotions and multiple quarterly and annual award winners.

● Aligned unit capabilities with the National Defense Strategy (NDS) for Agile Combat Employment (ACE), supporting initiatives across 5 Contingency Response Groups (CRGs) and 3 Major Commands (MAJCOMs).

● Enhanced facility management and safety programs, overseeing 25 buildings and implementing 10 corrective action plans.

● Led the preparation of 4 Reports of Surveys (ROS), ensuring accurate and timely documentation and resolution of issues.

● Coordinated inter-departmental efforts to enhance operational readiness, improving response times and resource allocation.

● Streamlined reporting and communication processes, providing senior leadership with clear insights for decision-making. 305th Operations Support Squadron, Joint Base McGuire-Dix Lakehurst, NJ 10/18 – 11/19 Flight Chief, Operations Support Maintenance

● Managed a $350K annual budget and 159 airfield equipment valued at $31.1M.

● Led a team of 32 personnel, improving operational readiness and reducing maintenance response times by 30%.

● Established the unit's first quality assurance platform, which reduced maintenance calls by 30% and training costs by $38K.

● Developed 3 Higher Headquarters training courses, 4 deployed scenarios, and 1 joint course, saving 560 person-hours and

$79K in training costs.

● Coordinated integrating radar systems for a Large Force Exercise (LFE), supporting 300 missions and updating a $15M tactical radar Concept of Operations (CONOPS).

● Organized a 75th Anniversary event, coordinating with 5 joint agencies, managing an $8K budget, and hosting 375 guests.

● Designed and implemented comprehensive training programs, achieving 14 skill-level upgrades and 3K On-the-Job Training

(OJT) qualifications.

● Managed the only 3 Approach Control Radars and 2 Mobile VHF Omni-directional Range and Tactical Air Navigation Beacon

(VORTAC) systems in the DoD, supporting global contingency operations.

● Enhanced maintenance procedures and protocols, increasing equipment reliability and operational efficiency.

● Implemented a robust Quality Assurance program, ensuring high maintenance and operational readiness standards. 6th Air Mobility Wing, MacDill Air Force Base FL 12/17 – 10/18 Lead Inspector, Office of Inspector General

● Executed the Commander's Inspection Program, conducting 10 wing inspections and 13 DoD and Congressional By-Law mandated annual inspections, ensuring compliance across 17 units.

● Established a self-inspection program using the MICT database system, improving the accuracy of inspections.

● Developed corrective action plans, addressing deficiencies and ensuring safety and security regulations adherence.

● Applied the 8-step problem-solving technique to resolve compliance issues, enhancing readiness and operational efficiency.

● Managed a biannual inspection that reviewed terminal operation performance, leveraging quality assurance personnel.

● Facilitated developing and tracking corrective action plans, ensuring timely resolution of identified issues.

● Provided strategic recommendations to senior leadership based on inspection findings, contributing to improving organizational processes and compliance.

● Oversaw the readiness and resource duties, including deployment planning and emergency management, ensuring operational readiness under peacetime and wartime conditions.

● Coordinated the preparation of inspection schedules and protocols, aligning with DoD and Congressional requirements.

● Enhanced the use of the Inspector General Evaluation Management System improving the tracking and reporting. EDUCATION

B.S. in Occupational Education Wayland Baptist University, 2004 A.S. in Electronic Principles Community College of the Air Force, 2012 Senior Non-Commissioned Officer Course Air University, 2018 Professional Management Certification Air University, 2016 Senior Enlisted Joint Professional Military Education I National Defense University, 2016 Non-Commissioned Officer Academy Tyndall Air Force Base, Florida, 2014 First Sergeant Academy Additional Duty Seminar MacDill Air Force Base, Florida, 2014 Airman Leadership School Incirlik Air Force Base, Turkey, 2004 Meteorological and Navigation Systems Technical School Keesler Air Force Base, Mississippi, 2000 PROFESSIONAL DEVELOPMENT & CERTIFICATIONS

● Lean Six Sigma Black Belt, Process Improvement Facilitator Course

● Quality Assurance and Control Certification

● Air Force Inspector General Training, Inspections Course, Kirkland Air Force Base, New Mexico, 2017

● 5 Voices Leadership Course, Joint Base McGuire-Dix-Lakehurst, New Jersey, 2019 Mandy K. Omasta

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