Customer Service Technical Support

BENISE GWYAN

PROFILE

Aspiring and skilled Technical Support Professional with a vast background in

customer service and health care. I recently participated in a IT cohort at Nerdit Cares which I obtained a wide-ranging IT skillset, including break/fix, hardware and software support, network security, virtualization, mobile OS support, troubleshooting, and more. Excelled within an experiential and project-based IT training program, and pursuing CompTIA ITF+, AWS Cloud Practitioner and CompTIA A+ Certifications.

EXPERIENCE:

PRE-APPRENTICE, NERDIT CARES, WILMINGTION,DE—2024

Experiential and Project-Based IT Support Training Initiative - Intensive hands-on 360+ hour training with real-life IT simulations Mobile, computer, and desktop teardown and reassemble HOME HEALTH AIDE, CHIMES; CLAYTON,DE — 2019-2024

Assisting with bathing, dressing, grooming, and toileting. Helping patients use canes or walkers, special utensils, and personal hygiene equipment.

Teaching family members how to lift, turn, and reposition patients. Administering prescribed medications and recording side effects. Monitoring vital signs, such as temperature, pulse, and respiration. Replacing sterile dressings and monitoring wound healing Accompanying patients to doctor's visits.

Performing light housekeeping, such as cooking, laundry, and dishes. Shopping.

Helping with mobility and physical therapies or exercises, e.

PERSONAL CARE ASSISTANT, CARING HEARTS HEALTHCARE SERVICE, ALLENTOWN,PA — 2017-2019

Perform housekeeping such as cooking, laundry, and dishes, Administer bedside, personal care, or personal hygiene assistant. Transport clients to physician’s offices or an outings 302-***-****

***********@******.***

Smyrna DE, 19977

EDUCATION — DEGREE, YEAR

MyComputerCareer, Raleigh, North Carolina —2023

Prince Georges Community College, Largo, Maryland — Manhattan Institute, New York, New York —

SKILLS

Windows OS 7, 8, & 10, Active listening, Adaptability, Critical Thinking, Hardware/. software troubleshooting, Backup and recovery procedures, Mobile devices, Virtualization, Basic networking, OS security, Change management best practices,VMWare applications, Mac OSX

AWARDS

CPR Certified

Phlebotomy/EKG- Licensed

Certified Nursing Assistant

Certificate In Information Technology Security, 2023

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