Customer Service Data Entry

SIAKA J. PIERRE

**** ******* *** **** *****, Ca 90815 562-***-****

***********@*****.*** Http://www.linked.com/siaka-pierre-906ab850

PROFESSIONAL SUMMARY

SKILLS AND ABILITIES

Supply Chain account Management. Inventory Control. Transportation Coordination. Data Analysis. Vendor Management. Microsoft office efficient. Cargo Wise & Magaya system knowledge. Strong communication skills.

PROFESSIONAL EXPERIENCE

OPERATIONS – Xpeditious Unlimited, Torrance, Ca August, 2022 – October, 2024

Oversee day to day logistic operations for our clients. Coordinate with our clients agents to ensure timely delivery of clients freight and resolve any shipping issues

Utilize freight system Magaya to create shipments. Create pick up and delivery bill of ladings. Update shipment status via freight system. In addition update our clients with shipment status.

Route shipments via ground or air from point A to B. Coordinate with agents by sending BOLs and routing instructions.

Track and trace shipments to ensure freight is moving as planned.

Customer service; taking calls from our clients and providing updates or setting up any jobs as requested via phone or email.

Quoting and creating budgets for our clients. Getting pricing from our agents to establish costs for potential jobs.

Create ground and air shipments. Creating line-haul routing via forward air, American line-haul, and Sterling transportation. Creating airway bill of ladings for air shipments.

NIGHT OPERATIONS AGENT – Sterling Transportation, Los Angeles, Ca April, 2022 – August 2022

Managed daily logistics operations, including order processing, shipping, and receiving.

Schedule pickups and deliveries. Dispatch freight and email agents pickup bill of ladings and manifest.

Follow-up on westbound freight transfers. Update shipments on Trans Soft.

Review work day files for outstanding pickups.

OPERATIONS CLERK I – SAIA LTL Freight, Long Beach, Ca February, 2020 – June 2022

Manifesting, scanning, imaging, copying or coding shipping documents.

Data entry of freight information into computer system AS 400. Schedule freight delivery appointments for customers. Customer service; answer customer calls and provide updates.

DOMESTIC OPERATIONS – Titan Worldwide, Cerritos, Ca October, 2021 – March 2022

Provide Customer Service for clients.

Domestic LTL routing. Assisting in international operations billing, tracking and tracing.

Capturing data and optimizing routings and load planning.

Quoting domestic LTL shipments. Tracking freight transactions from start to finish.

Comparing domestic rates to provide the rates to clients.

Coordinating with the international operations for import domestic moves to setup via ground or by air.

NIGHT OPERATIONS COORDINATOR – Estes Forwarding Worldwide, Pico Rivera, Ca

September, 2019 – September 2021

Serve as the front-line communicator for customers and vendors disputes.

Handle customer complaints and resolve issues using excellent customer service.

Document all shipments with detailed trace notes and accurate data entry.

Research all possible routings for shipments via airlines, linehaul service, pickup/delivery agents.

Complete additional shipping documents for every shipment including customer requests, documentation of agent specials, ship tracing information and OS&D information.

Tracking freight shipments. Maintain accurate appropriate TSA and DOT documents including documents for the movement of dangerous goods.

Monitor and update shipments defined by EFW forwarding services management policies.

DOMESTIC OPERATIONS AGENT – Perimeter Global Logistics, Rancho Dominguez, Ca

December, 2017 – July 2019

Coordinate and maintain relationships with vendors, customers, and agents.

Prepare quotations and coordinate documents between customers, vendors, and forwarders and brokers.

Schedule bookings, track and trace domestic shipments.

Assist with customer inquiries and requests regarding freight accounts.

Follow up with carriers questions and request regarding shipping accounts.

CUSTOMER SERVICE ASSOCIATE – Radiant Logistics, Carson, Ca

December, 2016 – December 2017

Provide Customer Service for clients via email and phone calls.

Schedule pickups and deliveries for customers. Setup shipments with our preferred carriers.

Data entry of shipment information, both pickup and delivery confirmations.

Reconciliation of shipment charges upon receipt of proof of delivery.

Routing and cutting of master airway bills. Data management with use of CargoWise.

Troubleshooting shipments or distribution of issues to resolve effectively.

Understanding and interpretation of TSA regulations relating to product movement.

IMPORT SPECIALIST – CEVA Logistics, Torrance, Ca January, 2016 – October 2016

Process documents through import system and interface with other company systems to provide updates for internal and external customers

Process and review import documents for assigned accounts.

Data entry for arranged deliveries, and insured accurate invoicing for shipments completed.

Serve as a point of contact and coordinate between import customers internal and external and customs and border production.

Coordinate the release of goods from carriers, customs, or other governmental agency that are need to be required.

Provide customer service via phone or email for clients.

Obtain customs releases and other government agency releases as needed per shipment.

OPERATIONS REPRESENTATIVE – C.H Robinson, Carson, Ca June, 2015 – December 2015

Advise clients on transportation and payment methods.

Track delivery progress of shipments..

Notify clients/ customers of freight arrival and arrange delivery.

Determine method of shipment and prepare bill of ladings, invoices, and other shipping documents.

Follow up with customers, carriers, and suppliers regarding shipments and accounts

Perform audits for shipments and load information..

Complete customer shipment requests and coordinate with carriers to setup shipments.

LOGISTICS OFFICE CLERK– Panalpina Inc. Torrance, Ca May, 2013 – April 2015

Distribution of production schedules and work orders to each department.

Review documents, such as production schedules, work orders to determine personnel and material requirements.

Maintenance of all department files. Maintain inventory office supplies.

Assist office with projects and administrative tasks as needed.

Data entry of ocean freight

Troubleshooting shipments or distribution of issues to resolve effectively.

Understanding and interpretation of TSA regulations relating to product movement.

International Transportation Coordinator – Xerox Corporation Cerritos, Ca

June, 2011 – November 2012

Plan, organize, and manage work of subordinate staff to ensure work is accomplished in a manner consistent with company’s requirements.

Coordinate with external carriers to facilitate freight orders for international delivery.

Data entry and process all outbound international shipments.

Data management (export) and DHL/FedEx supplies processing.

Create shipping invoices for accounts for receivable department.

Daily scheduling and consolidation of shipments; generate pickup manifest for all designated shipments.

EDUCATION

Millikan High School 2002

High School Diploma obtained.

Cerritos College

Studied business administration. Some course completed but no degree obtained.

REFERENCES

Available upon request

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