Customer Service Administrative Assistant
Resume:
Melanie Jordan
*********@*****.***
Work Experience
Receptionist (Temporary) May 2024 - Current
Whitco
Atlanta, GA
Professionally administer and route all incoming calls in a polite, enthusiastic and friendly manner
Greet and direct all visitors in a professional and timely manner
Perform a variety of clerical duties such as copying, faxing, and filing
Receive, sort, and distribute incoming and outgoing mail
Uphold office security by following safety procedures and controlling access via the reception desk
Maintain office supply inventory and restock supplies
Administrative Assistant/ IT Dispatcher/ Customer Service
June 2023 -February 2024
Symphona
Marietta, GA
Greet Visitors
Answer phone calls
Update Office and Cellphone List
Handle mail (FedEx, UPS, USPS)
Dispatch IT Service Tickets utilizing ConnectWise Database (Level 1,2, Engineers, and Project Managers
Enter New Service Tickets in ConnectWise
Customer service support (IT equipment installation, site visits, license support, product updates, insurance renewals, hardware, and software orders)
Respond to IT Service Requests via emails and phone calls
Escalate service calls as needed to Engineers
Dailey Outgoing Sales Cold Calls
Update Sales Team (back-order issues, pricing and new products offered
Document all incoming equipment Serial and Product numbers (organize and stock)
Purchase order status updates from clients and vendors
Updated Sales Team incoming/outgoing sales orders
Check-in IT office equipment
Scheduled IT installations with clients and vendors
Order Office Supplies
Refill refrigerator with snacks -maintain office kitchen
Handle RMA
Fleet car routine maintenance – (monthly and yearly service repairs)
Assign after hour pager weekly (Level 1,2 and Engineers)
Email W9 and license requests to client
Enter daily, weekly, and monthly bills in Office 365 and Quick Books
Sorting and Filing Client Documents
Bi- weekly ACH/Credit Cards charge for IT services
IT Recruiting Coordinator/ Administrator
February 2022- February 2023
Daugherty Business Solutions
Atlanta, GA
Laid Off
Schedule candidate skill assessment (Bookings database)
Support Twelve Recruiters and Two Supervisors (based out of Chicago, Minneapolis, and Atlanta
Assign potential candidates to recruiters and/or client leaders for one-on-one meetings
Update iCIMS ATS content as needed
Vendor account payable and receivable (Handshake Database)
Prepare candidate offer letter (DocuSign)
Onboard all new employees
Prepare and ship New Hire welcome kits
Assist with managing job postings via various websites
Provide support for Recruiting events (brochures, giveaways, tents, and food)
Submit and review New Hire Resumes and Bios
Beacon Staffing- Various Temporary Assignments During Covid
March 2020 - February 2022
Atlanta, GA
Worked various temporary assignments during Covid – Atlanta Metro Area
Executive Administrative Assistant
January 2020- March 2020
Delta Airlines
Atlanta, GA
Laid off due to Covid
Greet visitors
Answer phones
Support (3) Directors -various assignments as needed
Transcribe and distribute meeting notes
Generate daily, weekly and monthly reports
Reconcile Monthly invoices
Conference Room setup
Calendar management and Expense Report (Concur)
Clean, stock and organize Department kitchen and Break Room (daily)
Order and stock Office Supplies
Coordinate business meetings, booked conference rooms, ordered breakfast and/or lunch as needed
Prepare Shipping labels, Mail room responsibilities (sorting incoming mail, scanning documents, delivering mail, postage) for Employees and Contractors
Updated Floor Plans
Information Technology Administrative Assistant
December 2014 to October 2019
Koch Business Solutions
Atlanta, GA - Hybrid
Laid off – Outsourced IT Dept
Support Three IT Offices and Two Senior IT Supervisors; Atlanta, Green Bay and Kansas City
Assist Facilities Department (floor moves, floor plans, Facility Work Order Tickets)
Calendar/Schedule Management, Travel (used Concur Database)
Expense Report Management for multiple supervisors
Provided IT Customer Service support (employees and vendors)
Provide Backup Administrative Support (2) Directors and Project Managers in various departments
Assist Project Managers with calendar management and projects
Maintain office and breakroom supplies Koch Atlanta floors (3 floors)
Record time sheets (Kronos)
Reconcile vendor invoices (Atlanta Vending, Flood Brothers, Miller Electric, R&C
Services)
Coordinate and implement employee and contractor in-office moves
Event Coordinator (Atlanta and Green Bay office )
Coordinate business meetings, booked conference rooms, ordered breakfast and/or lunch as needed
Scheduled Conference Room & Video Equipment
Prepare Shipping labels, (sort incoming mail, scan documents, mail delivery
Distribution Lists (Atlanta and Green Bay office)
Worked with Georgia Pacific Creating Security Badges (New Hires and Contractors)
Schedule Iron Mountain Shred services
Front Office Administrator
April 2010 to December 2014
Arthur Gallagher & Co (Insurance Agency)
Atlanta GA
Provide Administrative Support to both Staff and Managers
Greet Clients and Visitors
Operations Manager Assistant
General clerical duties (Typing, Filing, Power Point, Microsoft Word and Excel)
Setup video conferencing
Prepared, code and process expense reports and timesheets
Answered incoming calls
Accounts Payable / Receivables (statements, direct bills, invoices and check requests)
Conference Room Coordinator
Calendar/Schedule Management for Insurance Producers
Arrange for office catering
Office Business License Coordinator
Received, sorted, and coded incoming checks- send to lockbox
Sort and distribute incoming and outgoing mail Monitor Electronic mail & Allocate to appropriate individual(s)
Linear Security Temp and Employee Badges
Managed office equipment- fax machine, copiers, printers, and telecommunication system
Maintained office equipment
Mail room responsibilities (sorting incoming mail, scanning documents, delivering mail, postage)
Ordered Office and break room supplies
New hire set-up
Managed off-site Iron Mountain document storage and shredding
Worked with various vendors (Office Depot, Aramark, UPS, Ricoh and Pitney Bowes) Ordered business cards, company stationery and letterhead
Coordinate Meetings both on-site and off-site
Administrative Support February
2009 to January 2010
Boys & Girls Clubs of America Corporate Office-
Atlanta, GA
Support Two Regional Directors (State of South Carolina and Tennessee)
Manage Reginal Director calendar
Provide Customer Service Support to various clubs around Atlanta Metro Area
Compiled and distributed weekly/monthly reports
Coordinate all US Travel Arrangements
Perform daily tasks as assigned
Order Office supplies
Regional Service Assistant Expense report and travel management (Concur)
Catering service (as needed)
Organized Daily itinerary for Director
Created excel spreadsheets, copying, PowerPoint presentations, and Excel
Created brochures and pamphlets for Boys and Girls Club Annual Banquet
SKILLS
Microsoft Outlook, Concur (Expense Reports & Travel), Power Point, Excel, Carlson Wagonlit Travel, Bookings Database, Office 365, Teams, DocuSign, iCIMS(ATS), Office Management, Handshake, Bills.com, QuickBooks, Connectwise, 3CX
Contact this candidate