Medical Receptionist Customer Service

Vanessa Fontaine

** ******** ****** **** **********, New York 10993 • 845-***-**** • *.**********@*****.*** EDUCATION

The College of Westchester

Associates Degree, May 2012

Concentration: Applied Sciences

EXPERIENCE

Ramapo Radiology Associates, PC, Suffern, NY

Medical Receptionist, September 2018-Present

Greet and pre-screen patients for exams as they arrive. Handles a high call volume and schedules appropriately or transfer accordingly. Gathers all necessary demographic and clinical information from patient and enters into database. Follows up and assists radiologists and technologists as needed.

Hudson Valley Radiology Associates, Mid-Rockland Imaging, New City, NY Scheduling Receptionist, May 2015-November 2016

Received calls, pre-screen and scheduled patients for appointments. Handled a high call volume and scheduled appropriately. Maintained an understanding of the exams patients were being scheduled for: MRI, CT, Ultrasounds, X-rays, Fleuro, Mammograms, and Bone Density. Mailed out reminder letters to patients. Followed up and sent patient reports to doctors when requested. Center for Vein Restoration, Scarsdale, NY

Extern, September 2011-January 2012

Under the supervision of Doctor Arlen Fleisher, prepared examination rooms for a myriad of procedures, to include sclerotherapy. At the conclusion of a procedure, cleaned up the examination room. Took vital signs of patients on scheduled appointments, and before and after examinations.

LANGUAGES

Haitian Creole, Proficient.

Spanish, Basic.

French, Basic.

SKILLS

• Knowledge of medical terminology

• Experience with clinical procedures, phlebotomy, and EKG

• Responsible, trustworthy, and loyal

• Experience caring for children

• Excellent customer service and communication skills

• Upbeat, ambitious and a desire to learn more

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